I was highly impressed by its sister property in Florence, and instead of the Mandarin Oriental, I thought to give this hotel a try. It was quite regrettable.
No help with my luggage from the taxi, and I was pointed to the lift and reception without eye contact. There was no escort to the room. I was floored by a small floating debris in the toilet and quickly flushed it down the toilet. There was no response by the management for a day and I felt the response late and lacking.
My room had a nice view of a church and aside from the greeting debris in the toilet, was otherwise adequate. Toiletry was by L'occitane and an added bonus was the nice soaking tub.
Staff was slow, not uniformed in customer service; breakfast was a mess. Overall, it was disappointing.
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