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“Very disappointing - rooms average at best, over-priced”

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Four Seasons Hotel San Francisco
Ranked #13 of 230 Hotels in San Francisco
Certificate of Excellence
Reviewed 22 July 2014 via mobile

The service may be great according to the other reviews but when I am staying in a hotel the basics matter and this hasn't got it. I booked a Premier room (over $800 a night with taxes). Room layout bizarre - it had a 7m (22ft) corridor into a largish room which had a corner cut off it. Views over nothing at back of hotel. Desk stuck into the alcove in corner. Decor 1980's Holiday Inn - and mess of fabrics and colours in beige and green. Everything felt like corners had been cut and annoying. No coffee machine. Desk chair too low and not adjustable. Fridge too warm. Bathroom awful - had a tiny shower with small nozzle off the side. Bath was a half bath, 3.5ft long that you could only sit up in (and would struggle to do that if 6ft). WiFi is over $20 per day extra inc taxes - don't take the $15 a day option as this blocks YouTube, Skype and other things. Cheap ironing board and no easily accessible power sockets. Restaurant really nice but will set you back $50 for breakfast after tax and service. Noisy a/c. Beds fine - large flat screen TV with decent HD service. I asked concierge and front desk for advice on one thing and was given what turned out to be the wrong steer. If you have been to Four Seasons in other countries, or to top quality hotels in New York, Paris, London you will be very disappointed. The foyers and reception areas are massive and designed to impress - the rooms were an afterthought.

Stayed: July 2014
10  Thank 186338Marcel01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian K, Hotel Manager at Four Seasons Hotel San Francisco, responded to this reviewResponded 23 July 2014

It saddens us very much to hear that you did not like the room you stayed in, and that we provided you with the wrong information at the concierge. I'm sorry that you were disappointed. With a variety of room choices at the hotel, we hoped that we could have offered you an alternative. I would love to speak with you further about your stay if you have time. I can be reached at 415-633-3000.

Christian Klaus
Hotel Manager

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825 - 831 of 1,632 reviews

Reviewed 21 July 2014

We spend some days again in San Francisco and this time we choose the Four Seasons to stay. I really recommend this hotel. The staff is awesome, the rooms large and have nice view. When we arrived the hotel had prepared a special thing to my daughter with candies and chocolate. We tried several times the restaurante and although you don't have a wide range of variety, the quality is excellent. If you like training the gym is awesome!!!

Room Tip: Corner suites are larger. If you make reservation with time ask for a good view.
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  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Jhon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

Felt very safe and secure in the hotel with great rooms and service. The restaurant and bar are very good and a social setting for meeting friends and family. Convenient for shopping and to many other restaurants and night life.

Room Tip: Higher floors have good views
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  • Stayed: July 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank Heather D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

Nobody does service better than Four Seasons. And the properties are so subtly perfect. San Fran didn't disappoint for sure. Every detail in the hotel - no matter how small - shows the relentless care and thought from the staff. Rooms are spacious and bathrooms are super well appointed.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Phil P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

Incredible service, attention to detail, customized services and ideal location. The entire staff is attentive to guest requests to ensure total gratification. Meets and/or exceeds Four Seasons' standards.

  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank Ramesh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

Rooms shabby.over priced. Run down basic room for the price. Service good. Nice concierge. Try and up sell you when you check in. Should upgrade you complimentary instead of trying to sell you. Not even a bottle of water in room despite high price. Stay in four seasons hotels frequently also a centurion amex reservation. Very tacky.

  • Stayed: July 2014, travelled solo
    • Location
    • Rooms
    • Service
2  Thank S J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian K, Manager at Four Seasons Hotel San Francisco, responded to this reviewResponded 14 July 2014

Thank you for taking the time to share with us your experience at check-in and with the rooms. I apologize that it was less than stellar and I've addressed your concerns with the team. I can be contacted directly at (415) 633-3000, if you'd like to discuss your stay further.

Christian Klaus
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

We just spent another great and relaxing time at our favorite place in San Francisco, The Four Seasons. The staff is exceptionally attentive. Our children had personalized cupcakes and drinks waiting for them in their room. We enjoyed our breakfasts at MKT, and while we had a slight complaint for the long waiting time on our order, the staff made sure we left happy while preparing a bag of treats for our drive back home. The level of attention to the guests is impeccable. A very sincere thank you to the management and staff at MKT.
A special thank you to Alex at the reception. We had an issue with our room which he took care of and changed our room immediately, while checking in again to make sure we were pleased. Thank you.
The concierge was most helpful with our dinner reservations at Kokkari and Amber, and any other assistance we needed. Perfection.
We left, a very happy family again. We look forward to seeing you again in September.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank Pasikikou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian K, Manager at Four Seasons Hotel San Francisco, responded to this reviewResponded 14 July 2014

Thank you for coming back to San Francisco and staying with us! I was so glad to hear that the team was attentive and that the entire family enjoyed. I will share your thoughts with Alex and the concierge. We look forward to having you return in the fall, and if we can help set up anything in advance please let me know.

Christian Klaus
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel San Francisco

Address: 757 Market St, San Francisco, CA 94103-2001
Phone Number:
Region: United States > California > San Francisco > SoMa , South Beach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in San Francisco
#5 Spa Hotel in San Francisco
#10 Family Hotel in San Francisco
#11 Luxury Hotel in San Francisco
#22 Romantic Hotel in San Francisco
Price Range: £285 - £895 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel San Francisco 5*
Number of rooms: 277
Reservation Options:
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Also Known As:
4 Seasons Hotel San Francisco
Four Seasons San Francisco
San Francisco Four Seasons

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