We valet parked at the hotel with City Park June 28th. Had a girls only outing and had fun. However, I slept on the worst sofa bed ever. The springs poked me all night. Granted I don't usually sleep on a Sofa bed but it should be better quality for the amount of money for the room. We left the next day when I called for my Lexus to be brought out. They had it out front with the doors open facing away from us. We got in and drove away. It wasn't until later that I found they had badly scraped my front bumper on both sides - as though they tried to fit it between 2 pillars and got it stuck. I called the Four Seasons and both managers told me "The Valet is a 3rd party vendor so we have no responsibility". City Park Valet said they wouldn't do anything because it was obviously done before drove there. So, I asked to see the video footage and it was conveniently out of order for that particular day. Then I asked to see the ticket where the Valet is supposed to note any previous damage and they said it was lost. Then I received a call from their attorney saying that my ticket clearly states that if I drive away from the garage and don't report damage - they don't have to do anything about it. So, $900 later I just want to warn Everyone that does valet parking anywhere! Check your car before you drive away. It could save you $900 or more. And shame on Four Seasons! If you hire a 3rd party vendor you SHOULD be responsible or make them responsible for the safety and good of your clientele.
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- Also Known As:
- 4 Seasons Hotel San Francisco
- Four Seasons San Francisco
- San Francisco Four Seasons