We just came back from San Franscisco and the city was buzzing with Conferences, etc., so it was hard to get a hotel room in the city centre. We booked in this hotel despite the bad comments because we were desperate (all rooms in half-decent hotels were $300 and above) so we decided to book here (we still payed a handsome $250, though). We only stayed for 1 night.
The guy at the front desk was incredibly unpleasant. We arrived in the hotel at around 11.45 am and the very FIRST thing he said to us (after asking for our names) was: "you can't check in now". Really? is that how you greet your customers??? we were not even hoping to be checked-in but a "hello, I'm sorry, we're busy, your room is not ready yet but we would be more than glad...", etc. you get the picture.
Anyway, I was quite annoyed to be honest, so we just left our luggage in the reception (they don't have a storage room) and we left.
We came back at 6.00 pm to be given the keys to our room. Same guy, same attitude. I swear to God I could just hit him.
Our room: tiny and very basic. No air-con. Bathroom wasn't cleaned properly, there was hair (I shudder!..). Since there was no air-con and this last week was quite hot, we decided to open the windows...and it was very noise outside. Your choice: either you roast or you can't sleep.
Area: Interesting to say the least. We're quite happy to stay in less-than-pretty areas but this one was a bit scary at night. The area is right in the city centre though, so you can walk quickly to Powell, Union Sq., etc. Also, to be totally honest, there was a Hilton hotel about 2 blocks from ours, so...
My main gripe is the hotel, not the area. They charge way too much for sub-standard facilities and awful customer service. Avoid unless desperate.
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- Also Known As:
- Layne Hotel San Francisco