We spent 4 nights here, from 6/24-6/28. If I could separate my review into 3 good days (4 stars) & 1 bad day (1 star), I would. As others have mentioned, this is a great location and relatively clean. It is a bit noisy situated right on a major bus stop (which we were right above) & cable car line, but that was OK given the location. The suites were spacious and kitchens were well appointed, though a bit dated. Staff was friendly, readily providing assistance with directions & recommendations. With no A/C, the temperature in the unit got uncomfortably warm on sunny days, but there were ceiling fans & it typically cooled off at night.
The reason for the lower rating is due to one day during our stay on which we were without any running water for 8+ hours! Apparently there had been some plumbing repairs scheduled, which turned into a more serious situation. When we got back to our unit at 1:30, there was a note under our door that the hot water would be off from 1-2PM. When we tried to turn on the cold water, it didn't work. We called the front desk & they confirmed that all water was shut off and may not be back on for up to 2 hours. We tried to wait it out. Unfortunately, it coincided with the day my 2-yr. old daughter got sick, so we were stuck in the unit. After 2 hours, I called reception again and was told it could be another half hour. I asked if there were some restroom facilities nearby that we could use, and she recommended trying the Starbucks. We walked down the street, but decided to try the Argonaut instead, which allowed us to use their facilities. For the rest of the day, we waited and periodically checked back with the front desk. Had we known of the duration of the outage, we could have tried to get a room at another place, but each time we checked back, it seemed like running water would return shortly. At about 8:30, after another "half an hour" estimate, I asked if there was anywhere we could get water to give our kids sponge baths & for drinking (by that time we had exhausted our bottled water). They recommended Safeway & told us it was 3 blocks away. I walked there & it is definitely more than 3 blocks away (it may have seemed longer though because I was carrying 5 gallons of water, much of it uphill, after dark). This is another area where a service-oriented hotel could have brought in water for guests that were waiting, or at least arranged to take guests to purchase water. I realize that these things can happen even at nice places, but we were disappointed that the Suites did not have contingency plans in place (such as arranging for bottled water, arranging for guests to use nearby showers/restroom facilities, etc.) and also did not communicate well (despite promising updated, not a single communication was made by staff/management to guests after the note; they knew of our situation and promised updates, but each time, the update was initiated by me calling or going to the lobby).
When I returned from my grocery trip (by this time it was about 9:30), the water had just come back on, but it was coming out brown! After calling the front desk again, they told us to run it for 5 minutes before using. After it finally cleared up, the hot water was not working! We called again and they told us it could be another 30-45 minutes for the hot water to work, since the tank had been drained.
Upon checkout, we were charged the full $210 for the day on which we had no running water for 8 hours! The only compensation we were offered for this was free parking. Running water, restrooms & showers are essential parts of a hotel stay, & guests should not be charged full price if they are without those things for 8 hours. Also on checkout, I tried to pay with a different credit card than we had used to make the reservation (my wife had made the reservation), but for some reason that was a problem (I've done that multiple times at other places). Edgar left a message for the manager to contact me (he said I would be contacted by Monday, July 1), but I still have not received a call.
- Official Description (provided by the hotel):
- With 24 spacious suites, The Suites at Fisherman’s Wharf is the perfect choice for discriminating travelers who want to leave their heart in the heart of San Francisco. The spacious suites offer you comfortable one or two-bedroom floor plans, each tastefully appointed with the furnishings you’d expect from a sophisticated San Francisco hotel. The intimate ambiance of the property is evident in features like the fountain in the lobby, and the private balconies and patios available in selected suites. Located next to the Hyde Street Cable Car stop, you’re just a short stroll from the sensory pleasures of Fisheerman’s Wharf, or the turn of the century ambiance of The Cannery, Pier 39, or the undersea secrets of the Aquarium of the Bay. This lyrical city by the bay will take you wherever your imagination allows, and The Suites at Fisherman’s Wharf San Francisco resort is the perfect place to begin your journey. ... more less
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- Also Known As:
- Suites At Fisherman`s Wharf Hotel San Francisco
- Hotel At Fishermans Wharf
- At Fishermans Wharf Hotel
- Suites Fishermans Wharf