We stayed here about a month ago and enjoyed our stay for the most part. The hotel is very clean, the location is great, and it's very nicely decorated. There were a few hiccups in our reservation, however, which caused a couple of headaches. We had changed our reservation a few days before checking in and ended up getting charged for it, even though we had changed our reservation well within the proper time limit. We had to make several phone calls (which isn't ideal when you're travelling outside of the country) in order to rectify this situation that could have been taken care of easily.
For the most part, the staff was lovely. When we checked in we were warmly welcomed and everything was taken care of. Unfortunately, that was not the case when I checked out and I had to sort out the issue of being overcharged. I was treated quite rudely. I understand it was busy (we were checking out after a big triathlon which brings thousands of people into the city), but the desk clerk was impolite and downright rude. I've worked in the service industry for many years, so I can understand what it's like to work under pressure, but I also know how valuable it is to treat everybody as politely as possible. Nonetheless, it left us with a bit of a sour aftertaste staying here.
I truly believe in the benefit of the doubt and I'm hoping this was an isolated incident. It was just a bit of a letdown after reading such amazing reviews of this hotel.
- Official Description (provided by the hotel):
- Located in the heart of Fisherman's Wharf, San Francisco's most popular destination, the boutique Argonaut Hotel features breathtaking views of the Golden Gate Bridge and Alcatraz Island. This luxury hotel is historically set in a former timber and brick warehouse across from the waterfront. With its exceptional service, its charming style and the adjacent family-friendly Blue Mermaid Chowder House, the Argonaut Hotel is an ideal spot to enjoy San Francisco. ... more less
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- Also Known As:
- Kimpton San Francisco
- Argonaut Hotel San Francisco