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“Sweet Hotel, Nice Staff, Lovely Bar, Nicely Appointed Rooms”

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Hotel Adagio, Autograph Collection
Ranked #52 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Pompton Plains, New Jersey
Level Contributor
65 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Sweet Hotel, Nice Staff, Lovely Bar, Nicely Appointed Rooms”
Reviewed 22 June 2014

San Francisco Hotels are always interesting affairs to me. We've stayed at some of the huge convention types (don't love them because check-in is usually not good), and the regular chains...but we wanted to try the "Autograph Collection" of Marriott. It was a treat. The front staff is excellent, efficient, and attentive. The lobby has several sections that are quite nice. The bar was excellent and the bartender was quite good at making craft cocktails...the windows allow you to see what's going on streetwise.

Rooms nicely decorated. You can tell this is an old building, but they did some clever tricks with paint and light to create a very sweet hotel.

It's interesting to note that the neighborhood is changing very quickly from being pretty seedy a few years ago to gentrification. You do not need to go any further towards The Tenderloin district once you get there. Either walk North or back to Powell and Union Square. It is safe but get info from the hotel on best ways to walk in and out.

Room Tip: Ask for quiet room. Not on garbage collection side.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DanCohen55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adagio_Mgr, General Manager at Hotel Adagio, Autograph Collection, responded to this review, 13 July 2014
Dear DanCohen55 –
Thank you for the fabulous 5-star review! I was very happy to read that not only did you enjoy your stay with us but that the staff was helpful and you got to enjoy the Mortimer to it’s fullest – I do love the craft cocktails!

Come back to see us again soon!

In Hospitality,
Michael Pace
General Manager
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Rating summary
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  • Sleep Quality
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toronto
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 21 June 2014 via mobile

Stayed for a few nights for a meeting nearby, the corporate was at $295/24 hrs which includes wifi access, normally the cost is around $10/24 hrs (not sure if it's per device). It is at a central location, minutes to the Union Square, at the north edge of tenderloin. Service is prompt and rooms are large. The fitness facility is a bit small with around 3 treadmills and 3 elliptical and 2 bikes for cardio. The only complaint would be how the wifi kicks device in and out and is rather unstable in the gym.

Stayed June 2014, travelled on business
Helpful?
2 Thank yellowplum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adagio_Mgr, General Manager at Hotel Adagio, Autograph Collection, responded to this review, 13 July 2014
Thank you yellowplum – for the review! We will look into the issue you received with the WIFI in the Fitness Center – thank you again!

Look forward to seeing you again soon!

In Hospitality,
Michael Pace
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pennsylvania
Level Contributor
87 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 20 June 2014

I was intrigued by this hotel in San Francisco. I had never stayed at a Marriott Autograph Collection hotel. I am a Marriott Platinum Elite member so I thought I'd give it a try. The neighborhood is interesting. Like much of San Francisco, homelessness is rampant in the area. But they are harmless. There are some great bars and restaurants nearby. Union Square is a short walk.

The hotel lobby and bar look like a classic boutique hotel. The staff was courteous, friendly and helpful. When I got to my room my initial impression was quite positive. Spacious, well laid out. Decent furnishings. Then I looked closer. The faucet in the bathroom while relatively new was about ready to fall off the sink. The stopper in the sink did not work. And I had to reach behind several pieces of furniture to plug in the lamps that a prior guest had presumably unplugged (not sure why -- there were plenty of electrical outlets in the room). All of this indicated that the housekeeping and maintenance staff was not "on the ball".

I emailed the GM of the hotel. It took 36 hours for him to respond to me. He apologized for the delay and promised to have the items addressed immediately -- before my return that evening. Well, he dropped the ball. Nothing had been done. I emailed him again and he apologized. He credited me $100 (which my company was very happy about but did nothing for me). That was that.

There are better places but if the price and location work for you, just make sure you walk around the room and require a room change if anything is unacceptable.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bmanpennsylvania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adagio_Mgr, General Manager at Hotel Adagio, Autograph Collection, responded to this review, 8 July 2014
Dear bmanpennsylvania,
Thank you for the review. I will make sure that the staff gets the proper feedback for both improvements as well as what we did well.

We are definitely always looking for areas to improve - so again, thank you for the feedback!

In Hospitality,
Michael Pace
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 June 2014

Chose this hotel for first trip to SF after reading other reviews and loved it! Rooms were clean and comfortable and staff accommodating with extra towels etc. Mortimer's had a great happy hour and food was excellent. Nice feature in Marquee room of 24/hr coffee/tea. Exceptional service from concierge Scott Shiff with dinner recommendations, directions on public transportation and renting a car for a day trip to Muir Woods/Sausalito. Location is very close to Union Square but we also easily walked to Fisherman's Wharf, Chinatown, Nob Hill, North Beach etc. We would stay here again.

  • Stayed May 2014, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Louis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adagio_Mgr, General Manager at Hotel Adagio, Autograph Collection, responded to this review, 13 July 2014
Thank you Louis C for the great 5-star review! So glad to read that our staff was accommodating, helpful and friendly – we’re looking forward to your next trip – maybe a couples get-a-way?!

Best,
Michael Pace
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marlborough, Massachusetts
Level Contributor
84 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 19 June 2014 via mobile

I am a bit late in writing this review. The hotel was under construction at the time of booking and was told as such. I was not anticipating a 4x 4 hole in my wall exposing old piping and what not. Now the room features itself were great and modern. The location is pretty sweet as it's close to union square and wasn't a far walk from soma area where my business was at. Now drawbacks are some of the surrounding establishments are dank however San Fran is a very easy and safe spot. I would stay here again only if the rate was right and I don't think this is a top 10'hotel at all

Stayed July 2013, travelled on business
Helpful?
1 Thank spls76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adagio_Mgr, General Manager at Hotel Adagio, Autograph Collection, responded to this review, 8 July 2014
Dear spls76,
Thank you for the feedback - however delayed it may be - it's always good to get a review. You're correct in stating that we did do a renovation a little over a year ago. The area itself is safe, not one of danger but rather of homeless as most large cities tend to acquire. We have a lot of nice area bars/restaurants that have gone up in approximately the last year – so you may find the area a bit different.

I’d love to see you stay with us again and experience the new Hotel Adagio – please let me know if I may be of assistance. Maybe rather for pleasure than business this time around?!

Best,
Michael Pace
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 19 June 2014

Hotel pretty well located. Room wonderful. Breakfast fast with an excelent waiter and waitress services, cheap. Concierge try to sell me a close deal to the airport of U$80. Taking a cab on the street was U$45. But when you a tourist, has to be carefull with this kind of deals.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fernando G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adagio_Mgr, General Manager at Hotel Adagio, Autograph Collection, responded to this review, 8 July 2014
Dear Fernando G,
Thank you for your feedback - we love hearing that our breakfast is delish - we'll pass on the kind words to the breakfast staff. The town cars from the airport are a bit more, because they have to pay for parking and fees - you're correct in stating that it is a bit more expensive.

I'm glad that you enjoyed your stay - looking forward to seeing you again soon!

In Hospitality,
Michael Pace
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 18 June 2014 via mobile

The hotel has been recently renovated so it looks and feels new. However,the accommodation was less than luxurious for the high price. The hotel is also not in the safest part of downtown San Francisco.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tyler L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adagio_Mgr, General Manager at Hotel Adagio, Autograph Collection, responded to this review, 8 July 2014
Thank you Tyler L - for your review. I'm glad that you enjoyed your stay and the updated features of the hotel. Our area is not one of danger, but rather one of homelessness - which is very typical of a large city.

We hope to see you again soon.

Best,
Michael Pace
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Adagio, Autograph Collection

Property: Hotel Adagio, Autograph Collection
Address: 550 Geary St, San Francisco, CA 94102-1650
Region: United States > California > San Francisco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Business Hotel in San Francisco
#30 Luxury Hotel in San Francisco
#34 Green Hotel in San Francisco
#47 Family Hotel in San Francisco
#54 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Adagio, Autograph Collection 4*
Number of rooms: 171
Official Description (provided by the hotel):
Hotel Adagio, Autograph Collection features a fresh design that bridges its Spanish Colonial Revival architectural roots to a clean and contemporary design aesthetic. In the heart of San Francisco's theater, dining and shopping districts, the Adagio is the perfect destination for exploring whether you're visiting on business or pleasure. Uniquely San Franciscan and clearly Californian, Hotel Adagio offers a pace and atmosphere that is luxuriant and aromatic. ... more   less 
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Also Known As:
Adagio San Francisco
Hotel Adagio San Francisco

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