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“Clean and tidy with knowledgable and polite staff.”
Review of The Metro Hotel

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The Metro Hotel
Ranked #32 of 228 Hotels in San Francisco
Certificate of Excellence
Preston
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Clean and tidy with knowledgable and polite staff.”
Reviewed 12 January 2014

Booked this room as it was near friends i was visiting. It was clean and tidy with a decent sized shower. I only used it at night as i was out most of the day. The staff on reception were polite. The room i booked said it was above a restaurant and had a chance of noise but i didn't hear a thing. It's a 15 minute journey by transport to downtown or a decent 50 minute walk but cabs and buses are a plenty. From the airport i got a lift but i used a taxi on the return taking around 20 minutes at 6am and the cost was $50. Like i say i only used it as a base but i will definately use it the next time i travel to the city.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark87008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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459 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (129)
Date | Rating
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English first
Manchester, New Hampshire, United States
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 December 2013

My fiance and I stayed here in May of 2013. The rooms were small, but very clean. The location was convenient and the people at the front desk were great and very helpful. The only downside to the location was that there weren't a ton of restaurant options within walking distance, but that has nothing to do with the hotel itself.

The price was right and the hotel was great. If we return to San Francisco, we will definitely be staying there again!

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Selina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
177 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 4 December 2013

Nice rooms, very helpful staff, nice neighborhood but far away (by walking) from everything. We found bus 71 very helpful as it took us downtown one way, and to Golden Gate park the other. BART stations are NOT close to this hotel. The neighborhood is a bit pretentious, especially at night. The hotel is right next to a restaurant (Ragazza) that you should avoid. The bed was very soft, and we are used to harder but I slept well. There is no elevator in the hotel.

Room Tip: There is no elevator in this hotel, so try to get a room close to ground floor. It was a struggle t...
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AncalagonTheBlack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Albany, Indiana, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 November 2013

We had a fantastic stay at the Metro Hotel. My family and I were in San Francisco in May to visit relatives. We were looking for something that was located in the 'Heart" of San Francisco. We wanted to be close to where we could experince the true; real spirit of the city. Some one suggested Metro Hotel...and let me say we could not have been more pleased. We were able to eat and some of the best local restaurants...thanks to the suggestions of the staff...not to mention the staff going out of their way to basically give us an agenda for visiting some of the well known tourist attractions and some of the city less famous but still amazing hidden gems.
I would definately stay at Metro Hotel again. The rooms were very clean and well kept.the staff was so very friendly and accomdating. I dont believe there was anything lacking.I have, and will continue to suggest to my family and friends...if you are going to San Francisco...the Metro Hotel is the place to stay if you want to experince the true spirit of the city and the people who live there.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 November 2013

My family and I visited SF back in May and chose the Metro Hotel after being referred by another family member. So glad we did! It made our first SF experience even better. The week we decided to visit was also the Bay to Breakers race right down the road from the hotel. They had booked up fast but Matt was able to fit us in for the dates we wanted, the only catch was we had to switch rooms in the middle of our stay, which was no problem at all! we simply packed up our stuff, left it on the beds and their staff moved everything to our new room by the time we returned that day!! the rooms were small, clean, and adorable. The beds were comfortable. The showers small but they did their job of getting us clean! The weather was nice so were able to open the windows and people watch the Bay to Breakers. We weren't really in our rooms long enough to find anything to complain about. The hotel is within walking distance of so many great stores and restaurants. we were able to walk to pretty much every meal we ate that week. Matt and Shana were so incredibly friendly and made our trip so easy by recommending places to visit. Shana even made dinner reservations for us, provided us with a list of good wineries for our day spent in wine country, and even checked us into our flights and left our boarding passes in our room on the last day of our trip. I was blown away by the quality of service provided by the Metro Hotel! I will definitely stay again and will recommend ANYONE visiting SF to stay there as well.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sclinard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 November 2013

For my first visit to San Francisco for my birthday I definitely chose the right place! Even during booking the staff was very helpful. I was told the only room left during my stay was upstairs with a small window. I was a little worried but the location seemed to good to be true so I went for it.
The room was a perfect size for one person. The hotel is VERY clean and centrally located. Everyone was extremely attentive and knowledgable. Shana and Matt stand out the most for me.
I was super happy I chose this hotel and will only stay here if I can when I visit SF again.

They helped make this one of my best birthday's ever!

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chasgo3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyattsville
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 November 2013

I recently booked a week's stay at this hotel. On my request, I asked for a 1st Floor room. When I received my reminder of my reservation I was surprised to see I was on the second floor of a walk up. I responded that when I checked on my room and asked if it was on the first floor I was told yes. Also in the confirmation they mentioned you would need to be a sound sleeper for this room because the restaurant is below and they start a dough machine in the morning. . I therefore sent an email back stating my surprise and telling them that I am not a sound sleeper and I wished someone had mentioned these things to me when I called.
My response from Matt

Hi Sandra,
When most people refer to the next floor up from the ground floor they refer to it as the first floor, at least this is what I have experienced working in a hotel for the last 5 years.
I’m sorry that this is not ideal for you. Please let us know if you would like to cancel and look for other accomodations.
Thanks!
Matt
And after 5 years he does not know how to spell accommodations. Also, I was not put on the first floor but the second floor according to my confirmation. We took his advice and cancelled our reservation. I guess they do not need a week long guest there. Since my son lives around the corner he will not recommend them to anyone.
I have to say that when I called to cancel and told the person answering the phone what had occurred she was very apologetic for the email. Sadly, that did not help me for this trip.

Room Tip: Keep in mind there are 25 steps to the first floor of rooms and 40 to the second floor.
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  • Stayed November 2013, travelled with family
    • Value
    • Service
Helpful?
Thank sstark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MetroHotelSDF, General Manager at The Metro Hotel, responded to this review, 23 November 2013
Good Morning Sandra,

This is Shana from the Metro Hotel San Francisco. I wanted to reach out to you regarding your cancelled reservation. We are terribly sorry that our accommodations were not the right fit for you as we are conveniently located close to your family member’s home. While we have been in business for 30-years we are constantly trying to improve and manage guest’s expectations. Clearly in these circumstances we came up short as the online booking descriptions had not been updated to reflect the noise from the restaurant and indicating we do not have an elevator as all the rooms are up at least one flight of stairs (22-steps) which you now know.

I apologize for the disappointment and frustration we have caused as you plan for your upcoming trip over the holidays it was never our intention to complicate or disrupt your plans. However, we do realize and acknowledge our responsibility in doing a better job of providing accurate descriptions so, guests are not disappointed upon arrival.

Unfortunately, we realize that we will not be your hotel of choice when you come to San Francisco. I am happy to recommend other places that may be better suited for you needs in the neighborhood. The Stanyan Park Hotel (415) 751-1000 is located at the edge of Golden Gate Park and is a historical building. I searched your dates of travel and they have a room with 2-twin beds interior room at the rate of $175 + 15% tax = $201.25 per night. The 71-Haight bus will take you from the hotel to our neighborhood.

In Japan town which is close by you can try the Hotel Kabuki (415) 922-3200 . The Hotel Kabuki has 1-Kabuki King Room available for $165.25 per night it includes a Japanese style soaking tub and LCD TV in 195 square foot room and the 22-Filmore bus will get you to our neighborhood.

Thank you for your feedback it is valuable to us. We hope you enjoy the holidays with your family in San Francisco. If you have any questions or would like to speak with me you can reach me on my mobile at 415-XXX-XXXX. Safe travels!

Cheers,
Shana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Metro Hotel

Property: The Metro Hotel
Address: 319 Divisadero St, San Francisco, CA 94117-2208
Phone Number:
Region: United States > California > San Francisco > Haight-Ashbury
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#1 Best Value Hotel in San Francisco
#38 Romantic Hotel in San Francisco
#64 Family Hotel in San Francisco
Price Range (Based on Average Rates): ££
Number of rooms: 24
Official Description (provided by the hotel):
We are a charming family-run boutique hotel that embodies the spirit of San Francisco focusing on human kindness, connection & simple pleasures. Our hotel is geographically in the center of San Francisco, historically known as the Western Addition the neighborhood is now referred to as Nopa (North of the Panhandle) which is near the Haight Ashbury and Castro neighborhoods. We boast 24-comfortable, clean, petite rooms ranging from a full bed, queen bed to rooms with multiple beds, private updated bathrooms and triple pane windows. The Metro Hotel has been featured in National Geographic Traveler Magazine. Come visit us in the world’s most diverse & vibrant city and explore our amazing cultural tapestry. Most importantly our warm, welcoming & considerate staff will make a lasting impression ensuring that your visit to The Metro will become your new home away from home. ... more   less 
Also Known As:
Metro Hotel San Francisco

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