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“Great place to stay”
Review of The Metro Hotel

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The Metro Hotel
Ranked #19 of 230 Hotels in San Francisco
Certificate of Excellence
Reviewed 23 May 2014

We found out about the metro from our daughter in-law's parents. I think we found the best kept secret in San Francisco. We've been to the city countless times, stayed in way more expensive places, and have now found the perfect hotel for us. It's convienent, very friendly, and easy to get to. There are plenty of cafes, shops, gas stations, and restaraunts close by, as well as the famous Haight - Ashbury streets.
The staff is very friendly. The rooms are very basic. Ours was room 101, which is on the street side and is noisy from the sound of the big city. The first night we had a little trouble sleeping especially around 5A.M. when the recycle guy came by and picked up what seemed like an endless amount of cans and bottles. On the advice of other reviewers, the next night we got some foam earplugs, problem solved so I can't tell you if he picked up the bottles the next night. The bed, which was a queen size, was very comfortable. The room also came with two basic chairs, a long thin desk in front of the windows, and a small night stand with a clock that didn't work, so we used our cell phones, again, no real problem. I'm sure that if we went down to the desk and asked for a different clock, we would have gotten one. There's also a medium flat screen on the wall with of course, basic cable. As for the room, once again, it's very basic. The bathroom was clean and the shower was good. There's also a ceiling fan which helped a lot because there is no air conditioning. By the way, theres no elevator so you'll need to carry your own bags. As for parking, it's all on street. If you do bring a car, be aware of the street signs, and remember to move your car when you should. I heard parking tickets were $65 which is almost the cost of another nights stay.
I would definitely stay here again and bring ear plugs with me next time. The price can't be beat, just remember you get what you pay for. If your a person that need no frills, this is the place for you.

Room Tip: Bring ear plugs. Be aware of the street signs in regard to parking.
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  • Stayed: May 2014, travelled as a couple
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1  Thank davbuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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223 - 229 of 513 reviews

Reviewed 22 May 2014

My son lives around the corner, so we have stayed in this hotel several times. I have also tried other hotels in the area. This is by far the best. The Desk Staff make the experience sweet, the rooms are small but clean and have everything you need. The beds are comfy, the bathrooms new. And the price is ever so right. Convenient to transportation and lots of good restaurants in walking distance. I love the Metro and it feels like "home" whenever I return.

Room Tip: ask for a room away from the back steps. there is a restaurant in the back of hotel that sometimes...
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  • Stayed: April 2014, travelled as a couple
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2  Thank suekagancarson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2014

On arrival at the Metro hotel the staff could not have been more helpful! They provided recommendations on local places to eat, maps and public transport information and a general friendliness that is sometimes all too rare. The Metro is a great value hotel, the rooms are very clean and appeared recently redecorated, perfect for a couple looking for a base to tour the city from. We had Room 114 which had a window overlooking the back courtyard, it was quiet and only one flight of stairs up (no lift). The hotel was close to a couple of bus routes which take you all over the city as required. The neighbourhood is great to wander through with cafe's, boutique shops and restaurants. Mexican restaurant Nopalito was recommended by the hotel and was fabulous!

Room Tip: Room 114 was great, quiet on back side of hotel overlooking courtyard and only one flight up.
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  • Stayed: April 2014, travelled as a couple
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1  Thank em77Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2014

The Metro is a gem if you are looking to stay a bit off the regular tourist beat and are okay with few frills. The room was clean, but very basic and probably not for the overly picky hotel guest. For our needs and for the price we were willing to overlook the spartan bedding and slightly creepy shower. We had a room in the front of the building and as expected from other reviews it was noisy. What we weren't expecting was the lack of curtains over the window, just blinds, - which meant sleeping with a mask or getting a very early and sunny wakeup.

Although most travelers might prefer to stay in the center of things at Union Square or the Wharf, we absolutely loved being in the Lower Haight. There are so many great restaurants, coffee spots, and bars close by that we enjoyed our mornings and nights in. Our MUNI passports were heavily used, but the hotel is located within a block or two of several major lines.

If you are a traveler looking to stay in a vibrant, non-touristy neighborhood that is okay with basic accommodations, look no further than the Metro. This hotel isn't for everyone, but we were happy with our choice and would most likely stay again, even if they don't put up those much needed curtains.

Room Tip: Rooms in front are noisy (this is a city!) and bright in the morning.
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  • Stayed: May 2014, travelled as a couple
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Thank SquaraJean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2014

The hotel is in the Ashbury Haight section near the bus stops. The price is reasonable and the rooms are clean. The shower was a little too small for my 250 lb frame.
Best of all was the front office staff, especially Shaena, who was absolutely fabulous. She helped us find street parking and avoid tickets and towing. You have to be aware of the times the streets are swept. She also was great in teaching us how to take the public buses everywhere. We never used the rental car except to move once because of the street sweeping days.
Shaena is a very special person. My wife and I had a few friendly conversations with her. As an example of her character: I forgot to leave a tip for the cleaning girl. We phoned Shaena the next day to charge our card and give the housekeeper a tip.. Shaena said no worries and that she would give the maid the money from a generous tip she had received from a patron.

Room Tip: Try to get a larger bathroom.
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  • Stayed: April 2014, travelled with family
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1  Thank shutterbug47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2014 via mobile

We stayed in room 112...quiet! Price is right..but this gem needs some basic upgrades to really shine! Some paint chipping, worn elements in general, & housekeeping needs improvement. Bring your own blow dryer+shower necessities....this is a no frills place. Staff is always friendly...the Metro Hotel has that hotel/hostel Vibe & is next to Ragazza Restaurant♡ with Little Chihuahua Mexican Restaurant across the street...Sweet☆☆ Convenient bus stop on corner of Page & Divisadero

Stayed: May 2014, travelled as a couple
Thank upupandaway3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2014

Whilst this hotel was in a great spot and was nice looking, I had a miserable time. We were in room 105 and were right next to the stairs so every time someone walked up or down them all we could hear was loud thumping and creaking. Our fan above our bed would randomly start ticking and acting like it was going to fall off the ceiling in the middle of the night, which meant turning it off while we were quite warm. The worst noise was someone in the room above us, every morning from 8am to 9am doing something in their room that sounded like they were literally standing on the floor above our bed rocking back and forth so that the floor squeaked for an hour. I feel like it's not unreasonable to expect to sleep past 8am on your vacation, especially when you are in the city and not getting home 'til 11pm-ish after a long day of seeing the city.

Other than that, the area out the back is really nice, the staff were friendly (and very helpful when it came to parking/calling cabs), security is good, location is good (we loved the comic store and game store just next to it), room was clean though oddly laid out (our bathroom sink was in our bedroom right next to our bed and also extremely loud so it was impossible to get up and get a cup of water without waking my partner up). The showers are eco friendly, which whilst I care for the environment, also made my showers 10 times longer since it took me an extra 2 minutes to rinse anything off/out. And don't expect to get your head wet if you're any taller than 5"8 because the shower head is pretty low down and unable to adjust it higher.

I am genuinely not often fussy about hotels, especially at prices like these but some of the things that made our stay miserable (lots of traveling and 3 days with barely any sleep) were pretty easy fixes and things I feel shouldn't have been a problem in the first place.

Room Tip: Don't choose one near the stairs, our friends also said their room at the front of the hotel was...
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  • Stayed: April 2014, travelled as a couple
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    • Cleanliness
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3  Thank Caelaharlot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Metro Hotel

Address: 319 Divisadero St, San Francisco, CA 94117-2208
Phone Number:
Region: United States > California > San Francisco > Haight-Ashbury
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#2 Best Value Hotel in San Francisco
#38 Romantic Hotel in San Francisco
Price Range: £89 - £92 (Based on Average Rates for a Standard Room)
Number of rooms: 24
Official Description (provided by the hotel):
We are a charming family-run boutique hotel that embodies the spirit of San Francisco focusing on human kindness, connection & simple pleasures. Our hotel is geographically in the center of San Francisco, historically known as the Western Addition the neighborhood is now referred to as Nopa (North of the Panhandle) which is near the Haight Ashbury and Castro neighborhoods. We boast 24-comfortable, clean, petite rooms ranging from a full bed, queen bed to rooms with multiple beds, private updated bathrooms and triple pane windows. The Metro Hotel has been featured in National Geographic Traveler Magazine. Come visit us in the world’s most diverse & vibrant city and explore our amazing cultural tapestry. Most importantly our warm, welcoming & considerate staff will make a lasting impression ensuring that your visit to The Metro will become your new home away from home. ... more   less 
Also Known As:
Metro Hotel San Francisco

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