I only went to the welcome center to get the coupon book that you can get when you show your city pass. There were 2 couples in front of me. I stood in line for 10-15 minutes while a huge line built up behind me, because the first person was asking a million and one questions about the various tour packages and trying to make substitutions. There was another man standing behind the desk, but he didn't offer to help anyone. After 8 or so minutes, the woman behind the desk announced that the man would validate parking for anyone waiting in line to do that. When it was finally our turn at the desk, she saw our city pass and rudely said "that's what I called out for 5 minutes ago. You should have gone over there." bad first impression, but they could be helpful if you need tourism information. I don't know, that's not what I went for.
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