It is the worst experience I've had in a hotel in my life. I was on honeymoon and the Park Hotel in San Francisco was the hotel that I use for my last weekend in the United States after more than twenty days travel.
Everything went normally until coincidentally on the last night of my stay someone pulled my wife's laptop, which contained his wallet and jewelry engagement ring plus my work laptop. Not only these valuables were taken but also all our memories that are unrecoverable. Of course I lost all my two years’ work that my laptop contained.
But worst of all is not only the theft but how we were treated and the way they communicate with us after we told what happen. The receptionist did not care about us even though my wife was very scared he wanted us to wait until the next day, apparently this was normal for him, when asked to call the manager he said that he can’t because it was the weekend and he was resting, it is when we called the police. After that, we asked to speak to the manager the next day, but he never showed up and we only spoke on the phone and the first thing he said was that they will not pay for any of our losses, and the best they can do is not charging for accommodation.
I sent a letter with a formal complaint to the hotel a week ago and I got no response so far.
The name of the manager is Jordan K. Buckley; who definitely doesn’t know how to treat tourists.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com and Ebookers so you can book your 325 Sutter Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Park Hotel San Francisco
- Park San Francisco