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“Really weird experience” 1 of 5 bubbles
Review of Park Hotel

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Park Hotel
Ranked #149 of 227 Hotels in San Francisco
Copenhagen, Denmark
Level Contributor
232 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Really weird experience”
1 of 5 bubbles Reviewed 8 August 2014

I stayed in this hotel 2 years ago and was very satisfied. I have therefore booked this hotel again. Got a confirmation of this booking in May. And now one week before arrival I have got an email that the room is cancelled - by me!! I have not cancelled. I have phoned them, emailed them and even send a fax yesterday. But they do not reply.
That is not an acceptable behaviour of a hotel. You can't trust them, so better find another place to stay

  • Stayed August 2014, travelled as a couple
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Richardt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,041 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
San Juan, Puerto Rico
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 6 August 2014

So right this little hotel if all you need is a good bed and clean room. Location is all yoo perfect. I walked to the convention center, shopping mall, union square, and china town all in one day! Parking was expensive in the nearby parking garages so I need to figure that one out for next time. To get to the fishermans wharf, just a quick hop on the trolley from union station. I recommend this hotel highly.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Adelepr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Victoria, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 5 August 2014

This hotel has everything going for it - great location, friendly & helpful staff, spacious ensuite bathroom and clean - unfortunately the room we were in faced the back alley and the mattress was in need of replacement (partly collapsed).

We were pleased to arrive to a clean room with space after LA. We were checked in by a friendly and courteous gentleman at the front desk after midnight. At all times we found the staff to be very good. No breakfast available at the hotel, but plenty of great breakfast options nearby - try La Boulange just down the street.

Unfortunately our room (221) was down the end of the hall and faced the back alley. This alley was very noisy all night. Garbage collection, people yelling, and other disturbances. Also, the bed in this room was in disrepair and required replacement. I did not sleep well on any of the three nights and this is most important to me in a hotel.

Last but not least, the WiFi was very hit or miss. It often dropped out and was never really strong enough to complete tasks.

I would happily stay at this hotel again in another room with a bed which was not in disrepair.

Room Tip: Ask for a room closer to the front as it's less likely to be noisy and more likely to have a str...
See more room tips
  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sots_Melb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth
Level Contributor
154 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 1 August 2014

IT was basic. Location was great and the rooms were clean. The internet was free and the TV worked so i cant complain. The fornt people were nice. Nearby car park was $32 per night but that is usual for SF.

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inglewood, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 July 2014 via mobile

The hotel is not only close to the square and Chinatown it's also a very good spot near great restaurants ! This humbling hotels style is very old fashioned with a spin of new I loved it .great stay overall

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cindy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 July 2014 via mobile

We stayed for 5 nights ins SF and friends recommended the Park Hotel. As we checked in we got to know Eric. In the next few days he made our stay nearly perfekt. About the rooms: They are not wunderfully beautiful, but quite nice. We'd lucky and had a room-upgrade to a room with bath/wc, so we can't appreciate the shared bath/wc. The WIFI was with 10mbs gorgeous! We read something about noise nights, we didn't hear them, when you think about sleeping in a city...
We also want to thank Eric, helping us when I hurt my ankle. He instandly got me a pair oft crutches and helped us getting soon into the next hospital.
All together it was a great time and a great hotel!

Helpful?
2 Thank Paul S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Manchester, United Kingdom
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 29 July 2014

Park Hotel is right in the heart of downtown and if you like walking (which we do), you can walk to Pier 39 in about 40 minutes. The bedroom was clean, the bathrooms and toilets were fairly clean. It was all fine, but nothing special.

I'd agree with other reviewers on here that they have omitted the 's' from their name. It has hostel facilities with hotel prices. However, there is no kitchen and no facilities to even make coffee in the bedroom so you have no choice but to eat every meal out! It was ok - we stayed 6 nights and nothing was bad enough to make us want to leave, but we didn't spend much time there and I felt disappointed that it didn't live up to the photos on the website. It was also pretty pricey for the facilities available; I think you pay for the location and it doesn't offer good value for money.

Oh and the wifi was rubbish - it kept coming and going and the receptionist acknowledged that this happens all the time.

  • Stayed July 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank TravelBunny008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilyNagel, Manager at Park Hotel, responded to this review, 6 August 2014
Thank you for choosing to stay at The Park Hotel! I’m glad you enjoyed the cleanliness of the hotel and the location. I’m sorry to hear that you didn’t thoroughly enjoy your stay. There is a kitchen in the Park Hotel’s 3rd floor. I’m sorry about the wifi not working properly; we have just upgraded our wifi but we are continuously trying to keep it a great quality. We hope your next stay with us in San Francisco is more enjoyable!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hotel

Property: Park Hotel
Address: 325 Sutter Street, San Francisco, CA 94108
Region: United States > California > San Francisco > Union Square
Amenities:
Shuttle Bus service
Hotel Style:
#2 Best Value Hotel in San Francisco
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Park Hotel 2.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Park Hotel San Francisco
Park San Francisco

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