We enjoyed our Thanksgiving holiday in SF and stayed at the St. Regis. The lobby bar, room and overall feel of the hotel was nice. We enjoyed the gym and the pool. We ate breakfast at Vitrine and the service was fantastic. There is a hotel service car (Bentley) which is available for guests for complimentary rides within 2 miles of the hotel, however, each time we requested a ride it wasn't available. That was a bummer.

The only short falls we experienced during our stay were 1) there is no jacuzzi at the pool. we love to sit in the jacuuzi after swimming to warm up. 2) I waited more than 15 minutes to check-out. There were only 2 front desk staff and they were dealing with "problem" guests which meant I had to stand there and wait the entire time. Concierge desk is right there but they couldn't help me. You would think after seeing me stand there for 15 minutes all by myself waiting to check-out someone would make an attempt to help but it didn't happen. It was totally unacceptable for this level hotel.

We arrived with our two sons and the staff were incredibly kind to the boys upon checking into our room the bell hop ran and gathered cute bags filled with goodies for our boys always greeting us as we came and left by name!! Definitely will return being a 5 star hotel they far exceeded our expectations!!! The indoor pool is great too!!

Just a one nighter this time around but WOW....they really take care of you. Upgraded us to a corner suite and it was just beautiful. Clean rooms and beautifully appointed. The staff was very professional and helped us out with anything we needed. Great location and beautiful views from the higher floors of this beautiful hotel. Now the kicker......the hotel has a Bentley for your use if it's free. We used it several times and it was awesome!!