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Reviews (1,409)
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Reviewed 22 August 2017

We split our stay in San Francisco with 2 nights at the Ritz, 3 nights in Napa and then 2 nights at the St. Regis. The concierge service was really good - Alexandre Rojon was fantastic in helping us get reservations for all four nights of our trip and making sure we had everything in our room upon arriving. The front desk brought us glasses of champagne as it was our anniversary trip. I had booked the hotel using our Starwood points for a jr suite upon arriving we found out we could upgrade to a suite twice the size with Bulter service for $250 a night YES! The butler service comes with your own butler who can help you unpack, brings you tea or coffee whenever you want at no charge, presses 2 articles of clothing for each person per day and shoe shines - all of which we used. The front desk agent, Dung Tran, followed up with us after check in to see if we needed anything and when I mentioned it was our 30th Anniversary and the room was great he was happy to hear it. When we returned from Dinner we were happy to see that Mr Tran had arranged for white rose petals to be put on the bed and bathtub to make sure the room was as romantic as possible. We enjoyed our stay there and I was glad we had come as I had stayed here 3 years before and really enjoyed it. The only reason this review isn't excellent is due to their breakfast. Breakfast is served in their dining room - table service. We arrived at 10:20 thinking breakfast was served until 11 as were told on the phone - it actually was 10:30 we learned the next day when we almost didn't get entry as the hostess was insistent we could not be seated as it was 10:33 - even though she had seated people right before us. It was only due to the fact the waiter from our first day Kane stepped in to bring us to the table that we were allowed to dine. For a luxury hotel, the hostess should have found a way to help us instead of looking at her watch. The food itself was fine -nothing special - and only due to Kane's service was enjoyable. It's unfortunate that the breakfast spoiled what was otherwise a great stay. Note this is right next door to the Museum of Modern Art which is CLOSED ON WEDNESDAYS!

Room Tip: Splurge for Butler Service if you can and higher floors have less noise and great views
  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Ruth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2017

Second visit! loved it as much as the time before...I think the location is pretty good..right next door to THE MUSEUM OF MODERN ART...walking distance to all the great shopping..(upscale stores liked GUCCI , SAINT LAURENT).

  • Stayed: August 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank beauoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2017 via mobile

The hotel was clean, modern and the staff very attentive. The hotel is in a great location and the room was very comfortable. We were surprised there were no coffee making facilities in our room although it was lovely to find milk and cookies for our son waiting at the end of our first day. The breakfast was table service and this was very slow. The breakfast room was very cold and depressing in atmosphere. We took breakfast in or room on subsequent days. The pool was good and very bright. Although we were surprised to find no changing area by the pool.
When we left the hotel the bellman came out with extra bottle of water for us in the car. Very thoughtful.

Stayed: July 2017, travelled with family
1  Thank anglaisefrancaise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2017

Stayed at this hotel for 4 nights with my girlfriend( who owns a residence there), then for 3 nights when my husband joined for the latter part of our stay.

Her place on the 21st floor is STUNNING!, I then moved to the hotel part when our girls getaway and hubby joined me for a romantic getaway ( sans kids)

The hotel is lovely, room service excellent. What really struck me most about the hotel is that not only is the lobby visually stunning, but the food is actually delicious!

We took the hotel car to Nopa and to Salt House for dinners out also.

I would def. recommend this hotel, everything was flawless. Thank you !

  • Stayed: September 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Christina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2017

This hotel is situated perfectly near Market St. - and is close to pretty much anything you need in SF. It's my hotel of choice while in SF, as they always are wonderful on service and go the extra mile to make your stay seamless.

I prefer the corner suites (Astor Suites), which give nice views and plenty of space to work + entertain people. The room service is excellent, as well as the spa.

If you're in SF, stay here!

  • Stayed: September 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Alec B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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