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“Great spot friendly service excellent rooms”

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Orchard Garden Hotel
Ranked #16 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
New Zealand
Level Contributor
54 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Great spot friendly service excellent rooms”
Reviewed 28 October 2013

I booked the king room and my friends booked the standard twin room. The hotel team were all great, we continually had helpful very friendly service no matter who we encountered, from cleaning staff, to doormen to reception. The rooms were impeccably clean, good natural light. The king room was spacious. Big thumbs up to the hotel team for locating our rooms next door to each other as per booking request (not sure why this proves challenging for some hotels but for many their booking system seems unable to accommodate this). Great location - good French café/restaurant across the road, fresh croissants daily, good meals and great coffee. There is also a starbucks across the road too. And lots of restaurants and cafes nearby. Great proximity to shops enroute to union square. About a casual 10-15 minute walk to union square, similar distance to North beach (little Italy). Very quiet rooms, all amenities were excellent. Highly recommend this hotel.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank luvyrlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, 2 November 2013
Thank you so much the amazing review and for sharing your experience. We truly appreciate the feedback and the thumbs up. We understand the convenience of being close to your traveling companion, I am happy we were able to accommodate your rooming request. It is something we try very hard to do, of course from time to time it is challenging due to occupancy.
Our entire team, from the front of the house to the back, is passionate about hospitality. We truly enjoy welcoming guests that have begun their vacation, making sure their stay is pleasurable and see them off with a smile.
We hope to see you again the next time you visit San Francisco.
Kind regards
Quinn McEntee
Front Office Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (226)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 October 2013

Congratulations to Orchard Garden - the quality of your staff and level of customer service they provide is impressive. Had been concerned as this trip was birthday gift for a younger family member. Arrived in SF on an early flight so had to return in the afternoon to complete check-in @ 3. Room was well worth waiting for - spacious, quiet and incredibly clean on a higher floor. Also, bell captain was waiting for my return so he could ensure I was given the correct bag before his shift ended. Nightly turndown service by Housekeeping! Great weekend made special by OG staff.

  • Stayed October 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank yfl1106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, 2 November 2013
WOW! Thank you so much for the amazing review. All of us here are thrilled to read you and the family had such a good time. I am very fortunate to work with such an enthusiastic team. All of us here truly enjoy hospitality and the opportunity to enhance everyone’s stay. We hope to see you and the family again for the next Birthday trip.
Happy belated,
Quinn McEntee
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
54 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 October 2013

girls' long weekend with my daughter and sister.locatied at the Chinatown Gate, within walking distance of great shopping destinations, transit, restaurants, coffee bars, etc. Attentive service with nice little touches like Godiva chocolates, friendly staff, nicely appointed rooms...great value. Would definitely return...

  • Stayed October 2013, travelled with family
    • Value
    • Location
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    • Service
Helpful?
1 Thank roseyippee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, 2 November 2013
We are thrilled to hear the “girls weekend” was a success. It is so entertaining to get away with the family and experience another city, especially one like San Francisco. There is so much to do here; sightseeing for the explorers, restaurants for the foodies, shopping for the fashionistas’ and much much more. Thank you for choosing to stay with us for your long weekend with the girls. We look forward to seeing you all again.
Best,
Quinn McEntee
Front Office Manager
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Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 October 2013

Good, clean rooms. Small-medium sized but the room amenities were complete and nothing to complain about.
Excellent service and very friendly/accomodating staff.
Environment-friendly. We like that they commit to plant trees for every trip advisor review.

  • Stayed October 2013, travelled on business
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Helpful?
1 Thank Jon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, 2 November 2013
Thank you so much for the kind review and for commending us on our eco-conscious efforts. We opened in 2006 as a LEED (Leadership in Energy & Environmental Design) certified Hotel and since then we have been thinking of ways to be even “greener”. With suggestions from staff and guests, we have made a number of changes that will reflect in the next LEED certification renewal. I do not want to spoil the big news to come, but we are very excited. We are also thrilled to be affiliated with a campaign such as Plant a Billion Tees. With the help of our guests we have planted 200 trees this last quarter in an effort to restore the Atlantic Rain Forrest, which is only 12 percent of its original size. Trees store an enormous amount of carbon dioxide and in return releases oxygen, something we think is valuable, especially in the travel industry.
Thanks again for choosing to stay with us and we hope to see you again soon.
Kind regards
Quinn McEntee
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 October 2013 via mobile

Upon arrival and check-in, we were honored to find a small box of chocolates, nice card, and a complimentary glass of wine included at the hotel restaurant/bar simply by noting this birthday occasion when I booked the hotel. The Orchard Garden came highly recommended by my boss and has not disappointed. Rooms are clean and they also provide complimentary Fiji water. Location is awesome and just a few steps from the main entrance to Chinatown. Union Square shopping offers every major store and is just a block away.

We will stay here again!

Stayed October 2013, travelled as a couple
Helpful?
1 Thank Wade1082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, 26 October 2013
“Haaaappy Biiiirthday to you!!!” (Sinatra voice). We were excited to hear you chose to stay with us on your very special day, the chocolates were a token of our appreciation. Thank you so much for the kind review and sharing your feedback. Also, thank you to your boss for recommending us, they clearly have good taste. It sounds like you enjoyed the location, got to see some sights and squeeze in some shopping as well. Perhaps you will visit annually now for your Birthday weekend, until then.
Cheers,
Quinn McEntee
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anaheim, California
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 October 2013

Decided to go to SF for a short vacation. After looking at hotels for the time period we were going, this hotel seemed perfect and offered a lot for the price. We were skeptical at first, but were pleasantly surprised by the service, room and location as well as other reviews from other Trip Advisor users.

Green Features: Impressed by the detail of steps to achieve environmentally friendly practices
  • Stayed October 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank rufrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, 26 October 2013
All of us here are thrilled that you enjoyed your short San Francisco vacation. I am absolutely delighted to read you were “pleasantly surprised” after rolling the dice on the hotel to best suit your needs. I too am very pleased with the location, after all it is a five minute walk from home, but it puts a smile on my face when guests are happy with the service. Our entire team, from the front of the house to the back, work thoroughly and efficiently to ensure guest satisfaction. Thank you for recognizing our efforts and sharing you kind feedback. We look forward to your next SF visit; maybe you spend a little extra with us.
All the best,
Quinn McEntee
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 21 October 2013

We spent 3 nights in SF and wanted a hotel that was centrally located in the city and we did not want to pay the very high rates at the city hotels. We were able to get a reasonable rate for this hotel through Priceline. The room was EXCELLENT, as good if not better than most well known brand hotels, hotel staff were very friendly and helpful, and we did not have any traffic noise in our room. The location is fantastic, you are a couple of blocks from Union square and all the restaurants and shops nearby, and pretty close to most public transportation. The lobby is small and pretty much for front desk, but we were not planning to hang out too much at the hotel lobby in SF :) Highly recommend this hotel. The reason for the 4 stars, would have preferred if the rate included breakfast, or at least a lower price for hotel guests. We had breakfast at nearby restaurants, which was also fun to try.

Room Tip: We were on the 10th floor, south side, very quite.
See more room tips
Green Features: Hotel has green practices, and is non-smoking throughout
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frankkh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, 24 October 2013
Thank you for the excellent review, I am thrilled to read you decided to stay with us for your three day weekend. Secretly, we boutique hoteliers love to hear we are as good if not better than the large well known brands, so thank you so much for the compliment. Since we do not have some of the amenities they offer such as a pool, gift shop or 24 hour dinning, we make every effort to provide a service that we are proud of that our guests will appreciate. I am also pleased to hear you enjoyed San Francisco, despite the cities size; there is so much to see and do. Hopefully you got to it all.
Our rates do fluctuate through out the year, so keep us in mind for your next trip out, we’d be delighted to see you again.
Kind regards
Quinn McEntee
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Orchard Garden Hotel

Property: Orchard Garden Hotel
Address: 466 Bush St, San Francisco, CA 94108-3731
Phone Number:
Region: United States > California > San Francisco > Chinatown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Green Hotel in San Francisco
#12 Luxury Hotel in San Francisco
#16 Romantic Hotel in San Francisco
#21 Family Hotel in San Francisco
#43 Business Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Orchard Garden Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
Established in 2006, The Orchard Garden Hotel is one of California's first and foremost eco-friendly hotels. Mixing state-of-the-art amenities with a dedication to protecting the environment, we invite you relax in utmost comfort with us! Built to the national standards of green building developed by the U.S. Green Building Council, The Orchard Garden Hotel is LEED certified, Green Seal Certified, and has earned Trip Advisor's Certificate of Excellence award and gold level for Green Leaders. In addition striving for a 100% non-smoking environment, the hotel is also California's debut of a guest room key card energy control system, which reduces an overall of 20% energy consumption. The Huang Family is committed to maintaining an environmentally friendly and non-toxic environment, as well as a chic and convenient experience. Nestled in the heart of San Francisco, The Orchard Garden Hotel is located near the Financial District, Union Square shops, and many museums and attractions. Whether you are at our Roots restaurant eating locally sourced foods or relaxing on our rooftop garden, you will be at ease with us. We invite you to experience a "Tradition of Excellence" at the Orchard Garden Hotel! ... more   less 
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Also Known As:
Orchard Garden San Francisco
Hotel Orchard Garden

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