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“Small, actually tight, but comfortable”

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Orchard Garden Hotel
Ranked #16 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
Saint Paul, Minnesota
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Small, actually tight, but comfortable”
4 of 5 bubbles Reviewed 19 April 2014

Nicely maintained property located close to business center. Lobby, hallways, elevator and room very small. Only spent one night but had a been there longer the room size may have been an issue. For example, the desk/work area is very cramped. Don't get me wrong, I did like the property but it would have been difficult for me to had to spend more than one night and get any work done in the room. The bed was very comfortable and the room was quiet throughout the night.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RoundFrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at Orchard Garden Hotel, responded to this review, 20 April 2014
Thank you for the comments of your recent sty at our hotel. While we are happy to her that you liked the hotel location, and you also felt the room lived up to your expectations. We appreciate very much your feedback about the room configuration. Your detailed reviews have given us valuable information on the guests’ perspective. It helps to improve our service and offerings to guest and to that, we are grateful. Please try our Superior View Room or one of our Junior Suite. These rooms have a larger square footage and shall fix in for a longer stay. Once again, we value your comment. Look forward to having the opportunity to sever again in the nearest future.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,408 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (224)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Philadelphia, Pennsylvania
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed 16 April 2014

The hotel is well located - steps from Chinatown Gate, great shopping and some wonderful restaurants. The staff is amazing. Always helping us with directions, tips, and suggestions. The rooms are VERY small but clean. Our room was so tiny there was no room for a comfy chair to sit on other than the desk chair. I did find the lobby sofas and our room carpeting some what shabby and worn. Shocking for a hotel of this caliber. All in all a good stay.

Room Tip: Ask for a big room...maybe they have them ...we didn't get one.
See more room tips
Green Features: Wonderfully conscience of conserving energy and environmentally sound practices.
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EaglesSteelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at Orchard Garden Hotel, responded to this review, 17 April 2014
Thank you for taking the time to share your experience. We are glad to hear that you liked the hotel location, and found our staff friendly and helpful. We appreciate very much your comment about our room configuration, decor and furnishing…We value guests’ feedback. It gives us valuable information on the guests perspective and to that, we are grateful. Please try our Superior View Room that has bigger square footage and space. Thank you for the kind words on our efforts as an eco-conscious hotel. We look forward to having the opportunity to serve you again in the nearest future.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 April 2014

This hotel was right in the middle of everything. It was just outside of Chinatown, but a short walk from Union Square. We were worried with a room on the 2nd floor, facing the street, but you couldn't hear the street from the room. The staff was very friendly and helpful with directions and questions we had. The price for parking was a tad expensive but once we parked the car we didn't need it until we were ready to checkout.

Green Features: I think it is wonderful that the hotel is environmentally friendly.
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jaxie77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at Orchard Garden Hotel, responded to this review, 16 April 2014
Thank you for the gracious review on our property. We are so happy to hear that you have liked and enjoyed our comfortable and quiet room. We can't help but agree with you on our location. While you have mentioned, we are right in the middle of almost everything. Appreciate your compliments about the staff. They are indeed so special. Not only are they great at doing the necessary business, but it's the extra attention that they all seem to constantly put forth. Will share your feedback with the entirely team here. We value your patronage and comments. Look forward to seeing you again very soon.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
1 review
5 of 5 bubbles Reviewed 14 April 2014

Right next to china Town, good location, walking distance to lots or stores and fantastic food. The French cafés are amazing. Clean rooms seem newly decorated and very friendly staff. Highly recommend.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hmtblondie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at Orchard Garden Hotel, responded to this review, 16 April 2014
Thank you for the great review! We are so pleased that you have enjoyed the convenient location of hotel and found it easy access to stores, fine restaurants and transportation. We are glad you have liked our well appointed guest room. Our staff has also made such a great impression on you. Appreciate ever so much of your high recommendation. We look forward to welcoming you back very soon.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 13 April 2014 via mobile

Excellent location, walking distance from main attractions. One block away from chinatown. Front desk employees were very helpful planning for tours. Clean and good price for the location compared to other hotels nearby.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alopr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at Orchard Garden Hotel, responded to this review, 15 April 2014
Appreciate very much for the kind review! A big thank you for choosing to give the Orchard Hotel a shot! There are a lot of hotels to choose from in San Francisco, so that means a lot. It’s great to hear we have exceeded your expectations and concluded the experience is indeed value worth! Thanks again for taking the time to do this. Look forward to seeing you again very soon in future.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
1 review
4 of 5 bubbles Reviewed 6 April 2014

This hotel was wonderful. The doorman and front desk/concierge staff were extremely helpful. The staff helped search for BART stops and cabs in the Oakland area. They printed out directions and gave phone numbers as well.

As far as the room goes it was plenty big and very clean. There is a turn down service too. I really like the atmosphere of the hotel.

One of the great things about this hotel is it is right next door the China Town. There is a French restaurant across the street and an Irish pub called the Irish Bank. The IrishBank has outdoor seating in the alleyway. There is a wine bar down the street as well.

Looking for shopping? Plenty of shopping within blocks of each other.

All in all great place!

Room Tip: We had a corner room. It was quiet.
See more room tips
Green Features: If you give a review on TripAdvisor the hotel will plant 1 tree for every review. It is associated with Plant A Billion, which is an organization by the Nature Conservancy to restore the Atlantic Forest in Brazil.
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mornings_sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at Orchard Garden Hotel, responded to this review, 6 April 2014
Thank you for taking the time to share your experience during your recent stay with us and write a review on TripAdvisor. As promise, we will plant a tree for you at the Atlantic Forest in Brazil which is associated with our Plant A Billion project. Appreciate you compliments about the staffs. Aside from the location, we would say our staff is what makes the Orchard Garden Hotel so special. They are caring, sincere and always willing to help a guest in any way that they could manage. So glad to hear that you have liked our room, considering they are one of the most important elements we offer our guest. Aren't they comfortable? Thanks again for your wonderful feedback, will definitely share them with the team here. We will reserve another tree for you to plant on your next stay with us. Look forward to seeing you again soon.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 5 April 2014

We've done the "free wifi" that's uselessly slow.
We've done the "5-star" that's more like 3.
We've done "boutique" that's just an excuse to be snooty.
Orchard Garden Hotel? Flawless execution of high-end done right.
Our bellman had a warm recommendation to fit perfectly into our plans, the front-desk kindly explained the hotel's amenities and the lack of a house chef (a short notice snag for them) wasn't even a bother. Late arrival welcomed, clean, well appointed rooms and comfortable furnishings, and a more than spacious bathroom (what's the deal with the sliding-type doors without locks on hotel bathrooms these days?! Even that couldn't sully the experience.
Our travel style is decidedly non-tourista, so this location off the standard SF tourist fare suited us fine, and had easy access to tram, trolley, Muni and BART lines, or walking for the strong-of-calves. Be sure to check out the cable car stop just down the street, which avoided the crowds of the Union Square stops for us!
If you're looking for exquisitely executed, comfortable luxury without the stuffy, snooty nonsense, this green hotel is right up your alley. You won't be disappointed.
Bravo, and thank you.

Room Tip: "Inside rooms" don't have a view of all that much, but with the city on your doorstep...
See more room tips
Green Features: No complaints - making going green easy without sacrificing comfort or style.
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cypherson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at Orchard Garden Hotel, responded to this review, 6 April 2014
Well, I guess we’ll settle for “Perfect” ! What a great word to read. At the Orchard Garden Hotel, exceptional guest service is the foundation of our promise to our guest; we strive to provide every guest with a consistent and exceptional experience, from service to amenities and product. Reading thru your notes, it makes us feel like we have accomplished what we set out to do. We are so pleased of your commending us on our efforts being an eco-conscious hotel; and equally appreciated of you saying that making going green easy without sacrificing comfort or style. Thanks again for all the positive feedback and the great review. We look forward to seeing you again soon.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Orchard Garden Hotel

Property: Orchard Garden Hotel
Address: 466 Bush St, San Francisco, CA 94108-3731
Phone Number:
Region: United States > California > San Francisco > Chinatown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Green Hotel in San Francisco
#12 Luxury Hotel in San Francisco
#16 Romantic Hotel in San Francisco
#21 Family Hotel in San Francisco
#43 Business Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Orchard Garden Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
Established in 2006, The Orchard Garden Hotel is one of California's first and foremost eco-friendly hotels. Mixing state-of-the-art amenities with a dedication to protecting the environment, we invite you relax in utmost comfort with us! Built to the national standards of green building developed by the U.S. Green Building Council, The Orchard Garden Hotel is LEED certified, Green Seal Certified, and has earned Trip Advisor's Certificate of Excellence award and gold level for Green Leaders. In addition striving for a 100% non-smoking environment, the hotel is also California's debut of a guest room key card energy control system, which reduces an overall of 20% energy consumption. The Huang Family is committed to maintaining an environmentally friendly and non-toxic environment, as well as a chic and convenient experience. Nestled in the heart of San Francisco, The Orchard Garden Hotel is located near the Financial District, Union Square shops, and many museums and attractions. Whether you are at our Roots restaurant eating locally sourced foods or relaxing on our rooftop garden, you will be at ease with us. We invite you to experience a "Tradition of Excellence" at the Orchard Garden Hotel! ... more   less 
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Also Known As:
Orchard Garden San Francisco
Hotel Orchard Garden

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