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“On the expensive side. Location rocks” 4 of 5 bubbles
Review of Orchard Garden Hotel

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Orchard Garden Hotel
Ranked #15 of 227 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
Caracas, Venezuela
Level Contributor
186 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“On the expensive side. Location rocks”
4 of 5 bubbles Reviewed 17 June 2014

If you are a tourist, this is the location you are looking for. Either everything is walking distance or you have good access to SFO's excellent public transportation. Beds and linens are super nice, rooms are good sized, clean and quiet (in a busy area, so keep this in mind) and bathrooms are in pretty good shape. Towels need upgrading, though.
We liked it here, but there are a couple of things that bothered us, and we stayed for 5 nights. The night shift staff, always the same guy, is one of the most unpleasant desk persons I've ever met. He didn't even try to answer a "good evening", and this ain't a cheap motel. Every time we approached him with a request, three times in 5 nights, for directions and such, he made us feel we were the most annoying guests ever. And we're not at all like that. You cannot have bad mannered staff if you charge up to $400 a night!! The day staff, which varied, were ok. The doorman was super nice.
The other weird thing is the hotel makes a point of advertising how super eco and green they are, and to some avail they try, but there is this HUGE ivory elephant tusk showcased in the main hallway towards the elevators. That, Orchard Garden Hotel owner/manager, is far from green, regardless of cultural background.
All in all, a good experience.

Room Tip: If you book in advance you are likely to get a good deal ($180 or so). Don't spend over $240 for...
See more room tips
Green Features: Hmmm... you get separate bins in the room for trash, don't get tiny plastic shampoo toiletries but big pumps of good product, towels/sheets changed only upon request. Energy wise, your key turns everything on/off. All good practices. But PLEASE!! A real elephant tusk showcased in the main hall?!
  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Kayuga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at Orchard Garden Hotel, responded to this review, 22 June 2014
Thank you for taking the time to share your experience. While we are happy to hear that you have liked our well appointed room considering they are one of the most important elements we offer our guest. We couldn't agree with you more regarding our location. You literally have everything quintessential San Francisco from our doors. Please accept our sincere apology on the way that our associate has treated you in some occasions. In no way this represents the level of service we aim to provide for our guests. Please rest assured, your comments have been addressed to the concerned personnel and department for their immediate attentions and improvements. In regards to your feedback about the HUGE piece of showcased in the main hallway, we want to assure you and every guest that it is NOT ivory elephant tusk. It is made of plastic. We are so proud of ourselves being a green hotel. We will continue to delegate our utmost efforts to protect Mother Nature. Once again, we appreciate your comments, and glad to hear that your overall experience is good. We look forward to having the opportunity to serve you again in future.
Regards
Collins Chu
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,397 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (221)
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Rio de Janeiro, RJ
Level Contributor
94 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

A nice and clean hotel. Big and quiet.room The location is great. A few blocks from restaurants, stores, and a Shopping center.Union Square is also close. Near Chinatown. My only concern was about the parking, very expensive, but the vallet service is efficient.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joseli B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at Orchard Garden Hotel, responded to this review, 22 June 2014
We appreciate your comments of your recent stay at our hotel. We are glad you felt the room has lived up to your expectation. You also liked the convenient location of the hotel. We have to agree, travelling with a vehicle could be expensive here in San Francisco. Please check out our promotional package deal that includes parking on your next trip in town. Once again, thank you for the time. We look forward to seeing you again soon.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Patras, Greece
2 reviews
4 of 5 bubbles Reviewed 16 June 2014

I stay there for 6 nights. From my room, i had an excellent view of the city center. The room was comfortable. The hotel's location is perfect, because you have everything in walking distance. The employees were polite, friendly and always smiling. I recommend it without second thought.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Nadia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at Orchard Garden Hotel, responded to this review, 22 June 2014
Thank you for the great review! We are thrilled to hear that you have enjoyed your stay with us; and equally excited to hear that your overall experience is met with satisfaction. Consistent and exceptional service is our promise to the guest. Your note has somehow proved our success in this area. Appreciate your high recommendation. Look forward to seeing you again soon.
Regards
Collins Chu
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 14 June 2014

We started our trip through the USA in San Francisco, and chose the Orchard Garden Hotel because of it's raving reviews. And we also had a great experience here! The location, next to China Town, is superb. The rooms are large, modern, clean, the beds super comfy, and I loved the fact that the hotel is so green oriented and you could separate your trash. After every day we came back to the room we found little chocolates on our pillows, which we found very attentive. We had dinner once at Roots Restaurant where we had a lovely meal, and the cocktails afterwards were great as well. There is also a lovely rooftop garden patio, and free WiFi available. On the day of check-out we were a bit delayed, but the front desk was happy to give us an extra hour.
A special shout out to staff members Ruby, Art, Angie and Tina who were so friendly, knowledgeable, and provided excellent service. You are a true example for sincere hospitality. We will return to you for sure when we visit San Francisco again!

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mary Ann V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at Orchard Garden Hotel, responded to this review, 15 June 2014
TripAdvisor does it again! We are thrilled to hear our ratings are what got you in our door, considering there are hundreds of hotels to choose from- so thank you! As you mentioned the location is pretty stellar with easy access to most of the main attractions. At the Orchard Garden Hotel, we strive to provide ever guest with a consistent and exception experience, from service to amenities and product. It sounds that we have made our goal during your stay. Thank you for the kind words about the staffs, will share them with the team here especially to Ruby, Art, Angie and Tina. Appreciate your recognition of our efforts as an eco-conscious hotel. Glad to hear that you have enjoyed your stay with us. We look forward to welcoming you back on your next trip to USA.
Regards
Collins Chu
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh
Level Contributor
136 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 5 June 2014 via mobile

Stayed here for 3 nights while a relative went to a convention. Great location for the convention, places to eat, high end shopping and right next to Chinatown gate. Kind of far from fisherman's wharf but would have be ok if the cablecars were running. Wonderful place to stay. All new, very clean, quiet, great beds, rooms were well put together and all the staff were really friendly. I wish all hotels were this nice. I would love go back.

Helpful?
Thank Janetlynn13
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Collins C, Front Office Manager at Orchard Garden Hotel, responded to this review, 8 June 2014
Thank you for taking the time to do this. Your review was music to our ears. Yes! Perfection is definitely what we strive for. We are beyond pleased to hear that we have met or even exceeded your expectations. It is so nice reading guest’s review with their promise to return. It makes us feel we have accomplished what we set out to do, which is keep our guest coming back. Thanks again, we look forward to welcoming you back very soon in future.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Hillsboro, Oregon
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 June 2014

My wife and I decided to celebrate our 30th wedding anniversary with a weekend getaway to San Francisco. We arrived late Friday evening and were promptly greeted by the very pleasant and helpful front desk staff. We were checked in and on our way up to our room in a matter of minutes.

Our room was very nice - well appointed, clean, and comfortable. We esepcially enjoyed our view of the city skyline at night with all of the lights. Saturday morning we enjoyed a very pleasant breakfast at a restaurant recommended by the front desk staff.

The hotel is ideally located for visting San Francisco, literally around the block from Chinatown and within easy walking distance of Union Square and the shopping district. Restaurants are plentiful in the area and all of the ones we tried very very good.

Public transportation was readily available and the hotel can provide (for a fee) passes good for the city bus, street-, and cable cars. We did all of our traveling (besides walking) in this way.

We really enjoyed our stay at the Orchard Garden Hotel and will gladly stay there again when in the area. Oh, yes, don't forget to enjoy the rooftop garden patio - a great place to spend a few relaxing moments.

Room Tip: Rooms at the top of the hotel have a very nice view of the city skyline.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mitchell J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at Orchard Garden Hotel, responded to this review, 4 June 2014
Congratulations and thank you for choosing to stay with us on your wedding anniversary. We are thrilled to hear that you have liked our well-appointed guest room and are pleased with the arrival experience. We can’t help but agree with us on our location. The shopping, the restaurants, the sightseeing, the transportation…. The only decision you really have to make is which direction to go out our front doors? We are happy that you have tried and liked our Roots Restaurant, and you also enjoyed the atmosphere of our Roof Top Garden. It is always nice to read guest’s review with a promise to come back to stay with us again. We appreciate very much your time in doing this. Look forward to welcoming back very soon in future.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stafford, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 May 2014

Stayed here November 2013 on the first leg of our honeymoon. The staff were extremely friendly, and eager to help us with planning our activities whilst in San Fran. Having someone direct us in the right areas was very beneficial, as you don't want to make a wrong turn in San Fran.
The room was spacious, clean and perfect for our trip. Perfect location for the tram and walking into union square.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Hayley D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at Orchard Garden Hotel, responded to this review, 1 June 2014
Let me be the first to say thank you for the loyalty. It is our great honor to have you come back to stay with us again after your honeymoon trip last year in November. We are pleased that you have liked our spacious and clean room; and found the hotel perfectly located for your travelling plan. Thank you for the kind words about the staffs, we are extremely lucky to have such a wonderful team of employee’s that sincerely care about our guests and the experiences. We work together with one goal in mind. Your Satisfaction! We are pleased to hear we met, even exceeded your expectations. Come back and see you again soon.
Regards
Collins Chu
Front Office Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Orchard Garden Hotel

Property: Orchard Garden Hotel
Address: 466 Bush St, San Francisco, CA 94108-3731
Phone Number:
Region: United States > California > San Francisco > Chinatown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Green Hotel in San Francisco
#11 Luxury Hotel in San Francisco
#16 Romantic Hotel in San Francisco
#21 Family Hotel in San Francisco
#43 Business Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Orchard Garden Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
Established in 2006, The Orchard Garden Hotel is one of California's first and foremost eco-friendly hotels. Mixing state-of-the-art amenities with a dedication to protecting the environment, we invite you relax in utmost comfort with us! Built to the national standards of green building developed by the U.S. Green Building Council, The Orchard Garden Hotel is LEED certified, Green Seal Certified, and has earned Trip Advisor's Certificate of Excellence award and gold level for Green Leaders. In addition striving for a 100% non-smoking environment, the hotel is also California's debut of a guest room key card energy control system, which reduces an overall of 20% energy consumption. The Huang Family is committed to maintaining an environmentally friendly and non-toxic environment, as well as a chic and convenient experience. Nestled in the heart of San Francisco, The Orchard Garden Hotel is located near the Financial District, Union Square shops, and many museums and attractions. Whether you are at our Roots restaurant eating locally sourced foods or relaxing on our rooftop garden, you will be at ease with us. We invite you to experience a "Tradition of Excellence" at the Orchard Garden Hotel! ... more   less 
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Also Known As:
Orchard Garden San Francisco
Hotel Orchard Garden

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