We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“They overbook on busy days”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Park Central Hotel San Francisco
Ranked #62 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“They overbook on busy days”
Reviewed 28 March 2014

Hotel overbooked and did not honor my reservation details. Had to wait for almost 45 minutes to get a room. They did not compensate me in any way and then messed up the reservation again and could not enter my room the next day. Took another 30 min to get this solved. Not happy.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ricardo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debey G, Manager at Park Central Hotel San Francisco, responded to this review, 31 March 2014
Ricardo C.

I wanted to take the time to thank you for reaching out regarding your stay and our missed opportunity to offer a relaxed Westin Experience. While we do have systems in place to aviod this situation, it did happen to you and your family and will look further into the situation. In addition, the time it took to resolve took away from your vacation time and I understand that. I will work with our front office team to ensure a quick and speedy check in is provided and follow up for room moves and reservations details not honored. If you have any additional feedback, please don't hesitate to reach out to our team.

Safe Travels and Be Well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

3,480 reviews from our community

Traveller rating
    1,347
    1,320
    499
    203
    111
See reviews for
617
867
210
1,288
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (698)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
San Francisco, California
1 review
Reviewed 27 March 2014

Arrived on a really busy trade show day. Reservations had been messed up a bit, but Faye M stepped in and solved things. This had the possibility of becoming a disappointing situation but she got me the room i needed quickly and effectively. They should be sure to keep her around.

Room Tip: stay away from the elevators
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debey G, Manager at Park Central Hotel San Francisco, responded to this review, 28 March 2014
Jeff G,

Thank you kindly for sharing your experience with the Tripadvisor community and you bet we are going to keep her around! I am excited to share with others your review and highlight her excellent service and being able to work out a ticky reservation issue. We do look forward to future stays in San Francisco.

Safe Travels and Be Well!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 March 2014

We had a very nice, stay with two children. Plenty of room close to everything. Safe area for walking with children at night. Close to shopping and dining. The lobby is beautiful rooms were clean and spacious.

Stayed November 2013, travelled with family
Helpful?
Thank Jodi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debey G, Manager at Park Central Hotel San Francisco, responded to this review, 28 March 2014
Jodi F,

Thank you kindly for your feedback and we are so glad you and your family had a great stay in San Francisco. The Westin Market Street enjoys providing a place for families to gather in our beautiful city and enjoy the restfulness of our rooms.

Safe Travels and Be Well!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 March 2014

Recently stayed for 2 weekend nights. The location was great for walking to shopping in Union Square and a little longer walk to the Bay Bridge. We had a nice room on the 12th floor with a view of Jessie Square. I requested a quiet location and we got a nice quiet room at the end of the floor. The room was plenty large and really enjoyed the floor to ceiling windows. We didn't spend much time in the room or at the hotel, but it suited us well for our stay. We did seem to have a leaky shower or tub though as every time the shower was used, the bathroom floor was pretty well flooded. Also, the bathroom was a pretty tight squeeze, but the generous size of the room made up for it and nothing bothered us enough to complain.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LSB906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debey G, Manager at Park Central Hotel San Francisco, responded to this review, 26 March 2014
LSB906,

Thank you for choosing to stay at The Westin San Francisco Market Street and for sharing your experience with the Tripadvisor community. Thank you for bring the shower/tub to our attention and will follow up with our engineering team. Being well rested at The Westin is a priority of ours and glad you found that while exploring our city.

Safe Travels and Be Well!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 March 2014

Was here on business and found this to be a neat hotel big in stature but felt cozy. A large bar area in lobby lends itself to seating to those staying at the hotel. The brunch on Sunday is nice, nothing out of the ordinary. The bar itself was a bit iffy on service. Wasn't great, wasn't bad...most likely would try another hotel. I was convenient of shopping if that is what you are looking to do.

Room Tip: Again, city hotel, not a viewers paradise.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barbi1526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimoneSF, Manager at Park Central Hotel San Francisco, responded to this review, 20 March 2014
Dear Barbi1526,
Thank you for taking the time to review your recent stay with us. I was very happy to read that you had an overall positive experience. I was disappointed that we did not exceed your expectations with our friendly service. I do hope we get the opportunity to serve you again. Be Well, Simone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 March 2014 via mobile

3 night stay....beautiful land mark hotel, gracious staff and beautiful guest rooms. My room faced the park so it was abuzz with activities/music ect .... Which sometime went on late ... First night it was a sax player next night a bagpipe player and last night some sort of drummer . Easy to hop on a trolley car, bus or taxi .... Short although steep walk to china town... In the center of it all . Fun historical photos line the Lobby walls ...
Id definetely stay here again.

Stayed March 2014, travelled on business
Helpful?
2 Thank Liz F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debey G, Manager at Park Central Hotel San Francisco, responded to this review, 26 March 2014
LizF,

Thank you kindly for your recommondation and for sharing your experience with others in the Tripadvisor community. San Francisco creates a wonder each night and are so glad that you got to experience it.

Safe Travels and Be Well!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Jolla, California
Level Contributor
54 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 12 March 2014 via mobile

While this is not the cheapest place to stay, the service is impeccable. From the front desk to valet (also pricey at 53+ a night) to room service, everything was as expected from a 4 star property. Close to all transportation and a quick walk uphill to Chinatown.

Helpful?
Thank Joeybob9
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Debey G, Manager at Park Central Hotel San Francisco, responded to this review, 24 March 2014
Thank you for your feedback and am thrilled to share this with our staff. We will continue to bring great service to our guests and appreciate the review to share with others. Safe travels and Be Well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Hotels you might also like...
Travellers also viewed these San Francisco hotels
SoMa
San Francisco Marriott Marquis
San Francisco Marriott Marquis
#30 of 228 in San Francisco
4.0 of 5 bubbles 4,737 reviews
SoMa
W San Francisco
W San Francisco
#67 of 228 in San Francisco
4.0 of 5 bubbles 2,108 reviews
SoMa
Hotel Zelos San Francisco
Hotel Zelos San Francisco
#59 of 228 in San Francisco
4.0 of 5 bubbles 644 reviews
Show Prices
Show Prices
Show Prices
SoMa
InterContinental San Francisco
InterContinental San Francisco
#32 of 228 in San Francisco
4.5 of 5 bubbles 2,854 reviews
Union Square
The Westin St. Francis San Francisco on Union Square
Nob Hill
Stanford Court San Francisco
Stanford Court San Francisco
#51 of 228 in San Francisco
4.0 of 5 bubbles 4,281 reviews
Show Prices
Show Prices
Show Prices

Been to Park Central Hotel San Francisco? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Park Central Hotel San Francisco

Property: Park Central Hotel San Francisco
Address: 50 Third Street, San Francisco, CA 94103-3106 (Formerly Westin San Francisco Market Street)
Phone Number:
Region: United States > California > San Francisco > SoMa , South Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#14 Green Hotel in San Francisco
#34 Business Hotel in San Francisco
#35 Luxury Hotel in San Francisco
#46 Family Hotel in San Francisco
#69 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Park Central Hotel San Francisco 4*
Number of rooms: 681
Official Description (provided by the hotel):
THE SOMA SAN FRANCISCO HOTEL UPDATED AND UNSURPASSED Downtown convenience. Inspired hospitality. Complete comfort. It all comes together at the Park Central San Francisco Hotel - located amidst our city's most popular sights and venues. Our newly re-imagined hotel elevates the standard of excellence in luxury hotels in San Francisco, while celebrating the timeless art of hospitality. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, Odigeo, Starwood, Priceline, TravelUp, Southall Travel, Traveltool, S.L.U., TripOnline SA, Evoline ltd, getaroom.com, Cancelon and HotelQuickly so you can book your Park Central Hotel San Francisco reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westin San Francisco Market Street Hotel San Francisco
San Francisco Westin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing