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Reviews (185)
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2 - 7 of 185 reviews
Reviewed 2 March 2018 via mobile

This hotel is undergoing some renovation and our room had a very nice new bathroom. Don’t expect too much. Some part of the room is new and some is worn but the hotel was as we expected.

The location is good with parking included (first come first served). Even though hotel is on busy Lombard street we did not hear anything in the room.

Public transportation just outside the door and many restaurants in neighborhood made it perfect for us when spending a few days in San Francisco.

Stayed: February 2018, travelled as a couple
Thank KeldCNielsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Alpha Inn & Suites, responded to this reviewResponded 3 March 2018

Dear guest, Thank you so much for your feedback. We are very glad that we were able to provide you with a clean and comfortable place to stay at a great location. We would love to have you with us again in the future!


Best Regards,
Customer Care Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2018

The motel was old but clean. The bathroom was renovated and in good shape, the shower was excellent. Furniture was old and some new, however not coordinated to make it complementary. The paint was chipped on some walls and changes to where the curtain rods use to be should have filled in the holes to tidy it up. Overall it was basic and slightly more than it should have been price wise. Conventions that roll into SF automatically let all hotels and motels quadruple their rates, though most hotels and staff don't know what convention is in town, if in fact there actually is one. Or do all the hotels just automatically hike up their rates on a rumour that there might be a conventions. Customers will never know unless they are actually here for a convention. It is what it is, take it or leave it.

Stayed: January 2018, travelled with family
Review collected in partnership with this hotel
Thank sstevens2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Alpha Inn & Suites, responded to this reviewResponded 12 January 2018

Hi Stevens, Thank you for choosing to stay with us recently, and for taking the time to leave your review. Thank you for your valued business; we appreciate you choosing to stay at our hotel, and taking the time to leave us your valuable feedback, and we hope that you will do so again when visiting this area.


Best Regards,
Customer Care Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2017

The room was dirty and old, furniture was broken and almost no hot water. Saw few bugs on the way to the room.

The parking is small and there is no breakfast at all (one small coffee machine, juice and small croissants in bags, probably bought in Walgreen's).

I would never repeat

  • Stayed: December 2016, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Sergi V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Alpha Inn & Suites, responded to this reviewResponded 30 November 2017

Hi Sergi, thank you for your feedback. Your stay does not sound like the type of stay that we generally provide for our guests, and we apologize for all of the issues that you had during your time here. We will review your comments in detail as a team, and we see what changes that we can make in terms of both improving our property and training our staff, to improve our future guests' experiences. Thank you again for your detailed comments, we really appreciate them.

Best Regards,
Customer Care Team

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Reviewed 16 October 2017

The two twin bedded, 2nd floor room was spotlessly clean, new tiles in bathroom and glassed in shower. Bed was comfortable, could not feel partner move. Pillows could be improved. The small refrigerator kept food cold and ice frozen. Did not use microwave. There was a small kitchen table and chairs. The TV worked and had HBO and Pay-per-View if you wanted. The rooms surrounded a swimming pool that was clear and clean-if anyone dares swimming in SF weather. Usual small packets of shampoo, soap, body lotion. May have had juice dispenser in office, did not go there in morning. Clerk was friendly, neat, and concured that a Thai restaurant a block and half away was popular with good food, which it was. There are only stairs to the 2nd floor above the courtyard. Parking is sparse some in the courtyard area, three more around the corner. Saw some poor reviews, but did not experience any problems with cleanliness. Area was safe and non threatening with some college kids walking about. This area has several motels and restaurants.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank DHinSacto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2017

Extremely horrible service from beginning to end.

Don't bother with special instructions because they'll just ignore them.

The apparent "owner" was extremely rude and condescending. While trying to express a complaint about a incident that occurred on the phone earlier that day with one of her employees, she provided absolutely no service solution. Instead, she berated me and my party about whether or not we were going to keep our entire reservation. We decided to stay only one night despite the "owners" false threats about being charged for all three nights. (Not booking.com's policy)

When we booked our rooms through booking.com, the rooms advertised were beautifully modern and up to date. What we were given was the complete opposite. Stained sheets, no closet, peeling paint; we didn't sleep at all that night.

Owners and staff of most hotels are famously known for their hospitality, kindness and genuine want to assist their guest. This place is, without a doubt, the complete opposite.

Room Tip: Don't stay here
  • Stayed: July 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank patriciapL7431DG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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