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“Surprisingly cool hotel”
Review of The Herbert Hotel

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The Herbert Hotel
Ranked #79 of 229 Hotels in San Francisco
Sacramento, California
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Surprisingly cool hotel”
Reviewed 29 October 2013

This hotel was in the perfect spot in Union Square. when walking in the lobby is cool and swanky.
I admit once I stepped off the elevator I was a little taken back at the hallway, I admit I thought to myself. "Oh Geez! what have I just done!" Then I put my key into the door opened to the room and I was pleasantly surprised. Very nice room. Comfortable bed and most importantly exceptionally clean. I had a room with a PRIVATE bathroom, i would recommend that definitely being the way to go. Only problem was our room was very very hot, I think it is because it gets direct sun all day. but when you open the window there is great ventilation. Very nice staff at the hotel and a good price.

Room Tip: choose a room with a PRIVATE bathroom
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LeoPride77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Dallas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 October 2013

We stayed at the Herbert when a group of girlfriends and I flew in for the Nike Women's Marathon this past weekend. They were very accomodating from the minute we arrived. What put the icing on the cake was on Sunday, after the run, we were running behind for our check out time. We called in and Carly was so wonderful understanding our situation and helping us out however she could. She is the kind of employee that I would want on my team, doing whatever it takes to put the customer first, so thank you Carly and thank you Herbert Hotel for the wonderful experience. Will definitely recommend to friends and stay again on our next trip!!!!

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kdinny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 October 2013

Would definately recommend this hotel. Very modern and spacious rooms. Excellent location to shopping and transport. We didn't have aircon but that wasn't an issue when we went as it wasn't too hot. The reception staff were friendly and offered to book tours and give directions etc. The only downfall for us was that they wouldn't let us pay on our travel money card and we ended up having to pay high conversion fees with our bank. The whole reason we got the card was so this wouldn't happen and this was the only hotel out of 7 that we stayed at on our trip that wouldn't accept it.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RikkiC81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lancashire
Level 4 Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 12 October 2013

We spent 4 very enjoyable nights at the Herbert Hotel. The room was very comfortable no 715 high enough for the busy roads not to be a problem. The staff at the hotel were very helpful giving information and advice to help us enjoy our stay. Baggage storage was available both pre and post check in which was a great help. Would recommend it as a very clean and centrally placed hotel. It also had a coffee machine which was refilled daily. Only thing to suggest would be a small fridge.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jessie carr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 October 2013

Positive: Its location was perfect as it was very close to a BART station (to/from SFO), Powell Street Cable Car turnaround, F Line Tram stops, Westfield Shopping Centre, Union Square shopping. There's also a Walgreens two doors down.

Negative: When we arrived at the hotel, front desk told us that they couldn't find our booking of two "standard queen bed" rooms even though we paid months in advance via Agoda.com. After some searching, they later said they have the two rooms ready for us. We then asked about the extra beds we paid for in advance and were told they were not told about the extra beds (although I had confirmation from Agoda.com that the hotel accepted my requests and had charged accordingly). So the front desk said they would try to find two extra beds.. and they did, thank goodness. The two rooms we had - they definitely didn't look like the ones shown in their official photos. One was quite small that it couldn't fit the extra bed and it was without a fan so it was quite stuffy. The hotel quickly provided a fan the next day when we complained; the other room was very spacious so the two extra beds had to be accommodated in this room which was OK since we were a family of 6 travelling. It was with a fan which was good. It gets a bit noisy at night and early in the morning but a good pair of ear plugs can fix that.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ddjt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level 5 Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 6 October 2013

I have mixed views in relation to our stay at the Herbert for 4 nights in September. (We stayed 3 nights, then went to Yosemite and then back for 1 night). In terms of location it was perfect. Close to the cable car, BART and Muni transport systems and just a short block from the park in Union square. There are ample places to eat near by and a Walgren's two doors down for all other needs. Our room was beautiful and very clean. Our first room did not have opening windows and the fans did struggle with the warmer weather. The second room windows did open. The beds in our second room (718) were very soft and I would not have been able to sleep on them for more than the one night. There is a drink machine located in the hotel, but no refrigerator in the room. The rooms also had a lack of drawers and no safe. The hotel offers free high speed internet which worked well. Overall, I was glad of our choice of hotels for value but mostly for the location.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yvonne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 October 2013

Stayed here with husband. Hotel very conveniently located, nearly everything is at your doorstep. Never felt unsafe. Staff were not too friendly, barely cracked a smile. Rooms were nice, decor simple and fresh. Clean rooms, wifi worked well. Coffee machine and coffee was provided. Did not hear much noise.
Despite the staff not being too pleasant I'd still stay here again. And would definitely recommend.

Stayed November 2012, travelled as a couple
Helpful?
Thank LsaintJ26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Herbert Hotel

Property: The Herbert Hotel
Address: 161 Powell Street, San Francisco, CA 94102-2291
Region: United States > California > San Francisco > Union Square
Amenities:
Free High Speed Internet ( WiFi ) Suites
Hotel Style:
#64 Business Hotel in San Francisco
#79 Family Hotel in San Francisco
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — The Herbert Hotel 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
The Herbert Hotel is a small historic hotel located on the Powell Street Cable Car line at legendary Union Square, San Francisco, California. Newly designed and renovated, the hotel offers style, location and affordability unmatched in the city center. Conveniently located in the heart of the city, the Herbert is a short walk from San Francisco's many attractions. Restaurants, shops galleries and theaters are just outside our door. Moscone Center, Chinatown, the Museum of Modern Art and the world's most fabulous stores are a short walk away. Our 99 guest rooms are newly designed and renovated. All of our rooms come with high speed internet access. We offer suites and single rooms at affordable prices as well as double and triple connecting rooms that are ideal for families. Offering modern hotel amenities and a classic San Francisco hotel, The Herbert is ideal for families as as well as business and leisure travelers. Enjoy the comfort of clean and well-equipped accommodations at a fraction of the price of typical downtown San Francisco hotels. Make a reservation today! ... more   less 
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Also Known As:
Herbert Hotel San Francisco

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