As with the previous stay, the service was excellent. What made this one better was the room. I was staying for a conference and got the group rate on a standard room once again but this room was much bigger. The entryway was much more comfortable and there was more than enough room around both queen-size beds. The bathroom was also very spacious. There were a few negatives. Apparently, there was an error in the wiring in my room and the tv could only be turned on if the light switch was on. I called and they sent an engineer, really nice guy too, who tried to fix it but was unable to do so at the moment. It wasn't a big deal so I stayed in the room. Lastly, the prices on the room service menu are what you would expect at a hotel but all of the additional fees related to it seemed high to me. It literally almost doubled the price. They even include a 20% gratuity which is mandatory on the ticket. I should to be able to decide my own gratuity. On top of this, there is a tip line below the subtotal so people can even add more gratuity if you didn't notice it was already included. Also, you tend to be “forced” to add the extra tip since the server is right there staring you and you don't want to seem cheap. I added it since it was a business trip and it would be expensed.
- Official Description (provided by the hotel):
- Retreat to Hotel Nikko in San Francisco, where personalized service meets cutting-edge style. Our hotel is set in the heart of the city, just steps from Union Square shops and restaurants, making it the ideal destination for both business and leisure travel. Our four-diamond rated property features 532 guest rooms and 22 suites, each with pillow-top beds, high-speed internet, and a wealth of modern amenities. ... more less
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- Also Known As:
- Nikko San Francisco
- San Francisco Nikko
- Nikko Hotel San Francisco