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“2nd stay even better than the 1st”

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Hotel Nikko San Francisco
Ranked #31 of 230 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Reviewed 21 March 2013

As with the previous stay, the service was excellent. What made this one better was the room. I was staying for a conference and got the group rate on a standard room once again but this room was much bigger. The entryway was much more comfortable and there was more than enough room around both queen-size beds. The bathroom was also very spacious. There were a few negatives. Apparently, there was an error in the wiring in my room and the tv could only be turned on if the light switch was on. I called and they sent an engineer, really nice guy too, who tried to fix it but was unable to do so at the moment. It wasn't a big deal so I stayed in the room. Lastly, the prices on the room service menu are what you would expect at a hotel but all of the additional fees related to it seemed high to me. It literally almost doubled the price. They even include a 20% gratuity which is mandatory on the ticket. I should to be able to decide my own gratuity. On top of this, there is a tip line below the subtotal so people can even add more gratuity if you didn't notice it was already included. Also, you tend to be “forced” to add the extra tip since the server is right there staring you and you don't want to seem cheap. I added it since it was a business trip and it would be expensed.

  • Stayed: March 2013, travelled on business
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1  Thank sbenus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,642 - 1,648 of 3,788 reviews

Reviewed 20 March 2013 via mobile

Great hotel but things to note:
1. To use the hotel gym there is an additional charge per person
2. Room service fees, taxes and grats alone can exceed the actual food cost! Better if you went to the restaurant in the hotel or surrounding area which has lots of great restaurants at more reasonable prices.
3. Get a room as high up as possible because the walls are very thin and you can hear the street noise all night!

Otherwise no problems. Concierge staff and bell staff are excellent and provide friendly advice. The hotel is also great at responding and communicating with you via twitter @hotelnikko_sf

It is in a fantastic location an close to many stores and restaurants.

  • Stayed: March 2013
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2  Thank Cas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2013

well located, clean and smart. Few words to summarize my experience at Nikko SF.
It's a bit expensive but it worth the money.
My room 2114, at 21st floor, was very good.
Union Square and Market Str. are just around the corner.

Room Tip: Higher is better
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  • Stayed: March 2013, travelled solo
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Thank Paolo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2013 via mobile

The hotel is a short walk from Market St. Local transportation (Bart, Muni and street car), restaurants, shopping, ect are easily accessible. Starbucks connected to lobby. Comfortable rooms. Excellent concierge and front desk service.

1  Thank travelerx2
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NikkoGal, Outlet Sales and Marketing Manager at Hotel Nikko San Francisco, responded to this reviewResponded 12 April 2013

Dear travelerx2,
We’re glad you enjoyed the convenience of staying at the Nikko. WE really are centrally located which is helpful to the business traveler. Please come back for a visit soon.
With warm regards,
Marcia Striffeler

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 19 March 2013

We stayed at Hotel Nikko for two nights this week and had a great time. The service was very attentive and accommodating . Glass of wine at check in, knowledgeable concierge , efficient,friendly front desk, and sharp bell staff.
The atmosphere is pretty cool with a modern feel. The buffet breakfast was excellent, the gym and locker rooms well equipped, small but nicely appointed room and the rate was a value. You could walk almost anywhere and transportation was easily accessed. We were comfortable without a car.
My only suggestion to the now non smoking hotel would be to work on getting that slight reminder of cigarette smell leftover from the past from the former smoking rooms. It was slight but present.

  • Stayed: March 2013, travelled as a couple
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1  Thank RPLII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NikkoGal, Outlet Sales and Marketing Manager at Hotel Nikko San Francisco, responded to this reviewResponded 12 April 2013

Dear RPLII,
We’re glad you enjoyed our cool vibe as well as the concierge and front office teams. In the future, please let us know of any issue during your stay so that we may insure that you are satisfied. It is important to us to hear of things upon which we may improve. I have forwarded on your comments to the Housekeeping Department so that they will be sensitive to any cigarette smell.

We appreciate your comments they help us to improve our operation.

Sincerely,
Marcia Striffeler

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Reviewed 19 March 2013

Have stayed twice at this property and have always been pleased with the room, service, and value. The rooms are spacious, clean and quiet. Beds are very high high quality. The location adjacent to the Tenderloin is both good and bad. Good because you have easy access to shopping in Union Square, restaurants, and the Powell St Cable Car. Bad in that like any major city you have a number of harmless down-and-outers who approach you for spare change. Personally am not bothered by this and would stay at the Nikko again.

  • Stayed: March 2013, travelled solo
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1  Thank BoulderScot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2013

Stayed at Hotel Nikko for 3 nights and it was a lovely experience. The staff were very friendly and helpful and did their utmost to ensure that our time there was flawless.

The location was great - close to Union Square and many good restaurants. We liked that Starbucks was downstairs and took advantage of the free internet!

The room itself was very clean and, more importantly, the bed was comfortable! Bathroom had all the amenities we required and if we needed anything, a quick call and it was provided without hesitation.

All in all I have no hesitation in recommending Hotel Nikko - if I was to return to San Fran, i will definitely stay here again and enjoy the warm hospitality of this lovely hotel.

  • Stayed: October 2012, travelled as a couple
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1  Thank AngiePang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NikkoGal, Outlet Sales and Marketing Manager at Hotel Nikko San Francisco, responded to this reviewResponded 12 April 2013

Dear AngiePang,
Thank you for your review and kind words. I’m sure your review will be helpful to our future customers. The best compliment is that you will return the next time you find yourself in San Francisco. We’re very glad you enjoyed your stay here and hope to see you back soon.

Best regards,
Marcia Striffeler

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Nikko San Francisco

Address: 222 Mason St, San Francisco, CA 94102
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in San Francisco
#12 Business Hotel in San Francisco
#20 Luxury Hotel in San Francisco
#24 Family Hotel in San Francisco
#26 Green Hotel in San Francisco
#40 Romantic Hotel in San Francisco
Price Range: £149 - £436 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Nikko San Francisco 4*
Number of rooms: 532
Official Description (provided by the hotel):
Retreat to Hotel Nikko in San Francisco, where personalized service meets cutting-edge style. Our hotel is set in the heart of the city, just steps from Union Square shops and restaurants, making it the ideal destination for both business and leisure travel. Our four-diamond rated property features 532 guest rooms and 22 suites, each with pillow-top beds, high-speed internet, and a wealth of modern amenities. ... more   less 
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Also Known As:
Nikko San Francisco
San Francisco Nikko
Nikko Hotel San Francisco

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