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“So clinical it could almost be a hospital”

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Hotel Nikko San Francisco
Ranked #32 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
France
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“So clinical it could almost be a hospital”
Reviewed 5 May 2009

When we decided to take a family vacation in San Francisco we searched unusually long for a good deal, namely a decent room in a good hotel at an acceptable price. This is apparently a challenge in this city but eventually we found what looked like a great location and a good hotel. Many of the hotels that we had looked at had poor reviews and the Nikko had a fairly high score. If you are looking for a clean hotel with a strong minimalist theme then the Nikko may be for you but we would caution that minimalist appears to have been taken to an extreme. Minimalist should not mean soulless. The lobby is dead, bland and empty. The hotel bar closed. The staff professional yet not very friendly. When we have stayed in other hotels, such as the Hyatt or Hilton the staff eventually recognise you if you are staying over a few days. That may not appeal to some but it adds a human touch, the Nikko staff were almost robotical. In the Nikko by day 7 of attending breakfast they almost recognised us. Hard to notice a family of four! Whilst it may be hard to fault the Nikko's rooms which are comfortable I guess the best way to describe our experience is an ok hotel, in a great location with no soul. A true test is always to ask would you go back and in our case the clear answer would be no. There must be better hotels that offer a good room but with a touch of life and a staff that occasionally show a human touch.

  • Stayed April 2009, travelled with family
    • Value
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    • Service
Helpful?
Thank mark60270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Palos Verdes, California
Level 4 Contributor
44 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 28 April 2009

I made my reservation over the internet, and got a 30% discount. So I upgraded to a Nikko room, on the 20th floor. No street noise at night. Large flat panel TV, and a choice of relaxing music CDs for the sound system. Large bathroom, very comfortable bed. Quick room service, excellent food. Very attentive staff at breakfast buffet. What's not to like?

  • Stayed April 2009, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank LLBean314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 April 2009

We 1st stayed in February for Valentines Day and had the worst room/service ever. From the valet to the front desk. SO in return they said come back and your next stay is free on us. We decided to go back the next month for my 30th birthday and the not only were we charged me for my stay they also doubles charged my CC twice for room service. It has taken over a month now to get a phone call back to settle these disputes.I'm just going to take it to the better business bureu. AWFUL PLACE! WILL NEVER GO THERE AGAIN!!!!

  • Stayed March 2009, travelled as a couple
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Helpful?
4 Thank Lindsay79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chorley, United Kingdom
Level 4 Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 31 March 2009

Fantastic hotel, very good location and minutes away from Union Square. If I return to San Francisco, I would stay here again and again.

Rooms are spacious, fresh and very clean and the bathrooms are massive.

If you are on a budget, don't eat here though - Breakfasts are a tad pricey, but I must admit very, very fresh

The staff are faultless and well bend over backwards to help even if they have to go out of the way to complete it.

I would go as far as to say our stay was faultless.

  • Stayed May 2008, travelled with family
    • Value
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Helpful?
1 Thank Mailman_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, BC
Level 6 Contributor
78 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 13 March 2009

I've stayed here twice on business, once for a week in March 2007, and once for a week in February 2008. My first stay was much better than my second, so I'm not sure that I'd recommend the hotel, or choose it for myself.

Pros:
-The location is excellent, walking distance to shopping, restaurants, and the convention centre. The rooms are nice, and fairly clean.

-I came down with the flu that was going around, and front desk found out I was sick and sent me complimentary soup and tea. I was really impressed by this.

Cons:
-Room service food is okay. The breakfast is terrible and I would avoid. The dinner from the onsite restaurant (Anzu) was okay, a little over-rated to be honest. Had much better meals at restaurants in San Fran. Wouldn't eat at the hotel if I could avoid it.

-The $10 a day fee to use the fitness centre is ridiculous. And the gym isn't that great considering you have to pay for it. The $1.50 newspaper charge is also annoying.

-My biggest complaint though comes from my second stay. The room I had on my first stay was extremely quiet. On my second stay, I was on one of the lower floors (somewhere between 5-10) and it was HORRIBLE. There was a bus stop/loading dock outside my window, and I heard loud beeping every couple of minutes for 10-15 seconds all day and all night (2-6am was the only time it would stop). If you're not planning to spend time in your hotel, or don't need to get much sleep, then you'll be fine, but for my next business trip I will refuse to stay on that side of the building, on a lower floor.

Hope this helps!

  • Stayed February 2008, travelled on business
    • Value
    • Location
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Helpful?
Thank TravelandFoodLover06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boston, MA
1 review
Reviewed 12 March 2009

I just spent 2 days at the Hotel Nikko. It is a beautiful hotel, convenient location, however as a business traveler I depend on being able to plug in and have reliable interenet connection. The hotel Nikko charges $15.00 a day to access their wireless system which simply does not work. When I called to complain they offered a "bridge" option that they claimed would fix my problem, it did not. When I checked out I complained again hoping at the very least they would remove the $30.00 charge, which they would not. So in short, it is a wonderful hotel if you don't need to work, but as a business traveler, be aware you will spend more time offline or trying to get online than you will actually working.

  • Stayed March 2009, travelled on business
    • Value
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Helpful?
Thank trvlbadger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, Scotland
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 March 2009

I'm usually weary when I read a reviewer who gives away so many 5*'s in their review but this should be believed. Stayed in an executive suite which was amazing. TV in the bathroom and main room, great views, separate shower and bath. Staff were very friendly and helped out a lot at ordering local takeaways. Breakfast was nice but never ate dinner in the hotel as it is a sushi restuaraunt.
Would def recommend.

  • Stayed July 2008, travelled as a couple
    • Value
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Helpful?
Thank DavieMac_80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Nikko San Francisco

Property: Hotel Nikko San Francisco
Address: 222 Mason Street, San Francisco, CA 94102
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in San Francisco
#12 Business Hotel in San Francisco
#21 Luxury Hotel in San Francisco
#26 Green Hotel in San Francisco
#40 Romantic Hotel in San Francisco
#42 Family Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Nikko San Francisco 4*
Number of rooms: 532
Official Description (provided by the hotel):
Experience the fine art of hospitality and the ultimate in personal service set in the midst of a city world-famous for its charming history and its cutting-edge style. Hotel Nikko, just steps from Union Square in the heart of San Francisco, is an ideal destination for business travel or a special getaway. Hotel Nikko offers 510 elegantly appointed rooms and 22 suites. Guests are pampered by such amenities as Subarashee Yume pillow-top beds, high-speed Internet access, large flat panel televisions, stereos and CD players. Room service is available 24 hours each day. The Imperial Club rooms on the top floors provide breathtaking views of the city and offer special features such as Vibe TV viewed through the bathroom mirrors and luxurious Subarashee Ame showers. The exclusive Imperial Club Lounge serves a light breakfast each morning, and a wine and beer reception each evening. Guests enjoy our indoor fifteen-meter heated pool and whirlpool bathed in natural light from atrium windows. Hotel Nikko also features a 10,000 square foot health club that's open 24 hours, offering the latest in cardiovascular and weight equipment as well as men's and women's steam rooms and dry saunas. Massages, including traditional Shiatsu massages, are available by appointment. Our exquisite ballroom is a stunning venue for weddings, other social events and business meetings. The hotel also offers thirteen other function room and boardrooms, all with windows for natural light and impressive views of the city and the bay. Whether you are planning a simple conference for ten or a lavish gala for eight hundred, Hotel Nikko San Francisco will do everything to ensure your event is a stirring success. The elegant and intimate Restaurant ANZU is one of San Francisco's most acclaimed dining experiences. Here, European and Japanese culinary traditions reinvent one another creating a whole new delicious gourmet culture; and guests at ANZU's exclusive Sushi Bar are treated to an incomparable menu of fresh fish. ANZU serves breakfast, lunch and dinner, and on Sunday it presents its lavish Sunday Brunch. Our full bar with its breadth of wines and cocktails, displays an exciting imagination with its extensive menu of specialty cocktails and signature sake martinis. The lobby level Kanpai Lounge offers light cuisine, a full bar, specialty martinis, an extensive wine list and unique coffee and tea drinks. ... more   less 
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Also Known As:
Nikko San Francisco
San Francisco Nikko
Nikko Hotel San Francisco

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