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“Good hotel with a personal touch”
Review of Serrano Hotel

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Serrano Hotel
Ranked #99 of 228 Hotels in San Francisco
GreenLeadersPlatinum level
Pisa, Italy
Level Contributor
157 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Good hotel with a personal touch”
Reviewed 4 September 2013

Serrano hotel, as every Kimpton hotel, is really peculiar and original. Besides some nice details like wine reception and free coffee in the morning that are a distinctive feature of the brand, the lobby is very impressive, decorated, as it is in a late baroque Spanish style. It could perhaps be a little more illuminated, but it is wonderful all the same. Despite the rooms are not very big (as in many historical hotels), they are nevertheless quite comfortable, with bright colours on the curtains and the bedclothes and full of amenities. As kimpton members we had also free internet and a special discout on the minibar. The staff is very friendly, I would like to remember a young woman with Asian traits and a man with Spanis/Latino traits (Armando? but I am not sure), who were particularly kind and helpful with us. The hotel is located in a very convenient position, which allows you to visit on foot many parts of the city. I would like to suggest a visit to their cognate restaurant Jasper's, whose cuisine is innovative and delicious.

  • Stayed June 2013, travelled as a couple
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Helpful?
1 Thank TongBo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (262)
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English first
San Luis Obispo
Level Contributor
78 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 3 September 2013

I stayed here with a friend and we had a great experience. The staff were very friendly and helpful. Since this hotel is located on the edge of Union Square the concierge was really helpful in steering us away from the seedy areas and pointing us in the right direction, making sure that we didn't accidently stumble upon a bad area. I would stay here again if I wanted to be walking distance to Union Square, the shops and restaurants.

  • Stayed October 2012, travelled with friends
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Helpful?
1 Thank MissPea1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerranoSF, Front Office Manager at Serrano Hotel, responded to this review, 13 September 2013
And we would love to have you MissPea1978, let us know if we can be of personal assistance. We look forward to your return.

Regards,
J.P. Pagoadacruz
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New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 September 2013

The Serrano Hotel is located 3 blocks from the buses, cable car, and train in San Fsco. The hotel decor is beautiful at the entrance and also the rooms. The hotel staff was very friendly. The room service and their restaurant also superb. A+

  • Stayed August 2013, travelled solo
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Helpful?
1 Thank guanina32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerranoSF, Front Office Manager at Serrano Hotel, responded to this review, 9 September 2013
Thank you guanina32,

We will certainly accept that A+! I am very happy that you enjoyed your stay in our charming property. We hope you will be back to visit us soon.

Regards,
J.P. Pagoadacruz
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Oklahoma City, Oklahoma
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 September 2013

I stayed at this hotel while attending a conference across the street at the Hilton. It was clean, had character, free coffee in the lobby in the mornings and wine happy hour in the afternoons. Great location. Our room was a little snug but was fine. I'd definitely stay here again!

  • Stayed July 2013, travelled on business
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Helpful?
Thank Traveler22312013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerranoSF, General Manager at Serrano Hotel, responded to this review, 9 September 2013
Dear Traveler22312013,

We would love to have you back, please feel free to reach out to us at the hotel if we can be of any personal assistance.

Regards,
Deepak Mehra.
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Rome, Italy
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 September 2013

Simple furniture, good restaurant and breakfast rooms,
The location is very central.
Hotel is surrounded by parking lots.
It is across Hilton, which is much more expensive.
They gave me a room for impaired people, so it was bigger than others (but lacking one of the night stands ...).

Room Tip: Be aware that becoming a Kimpton intouch member (free) you can get free wifi in the room and 10$ bud...
See more room tips
  • Stayed August 2013, travelled as a couple
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Helpful?
Thank dasar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerranoSF, General Manager at Serrano Hotel, responded to this review, 9 September 2013
Dear dasar,

I am thrilled to know that you enjoyed your time at Serrano - our location is truly a blessed one. We hope you will be back soon.

Regards,
Deepak Mehra.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 September 2013

My husband and I stay at Kimptons fairly regularly and this is the first time we have been disappointed. The lobby is lovely and the staff friendly, but the rooms are pretty cramped and n need of basic repairs and maintenance. For example, our room had chipped and peeling paint and scrapes and scuffs on the walls and wallpaper. It was a decent value though given the crazy prices of SF hotels.

  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
Thank Michele R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerranoSF, General Manager at Serrano Hotel, responded to this review, 3 September 2013
Oh no Michele R,

We cannot let that happen, we will look into this issue immediately. Our charming historic property should convey it's charm without disappointing.

I hope you will find another opportunity to give Serrano a chance to impress.

Regards,
Deepak Mehra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
204 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 31 August 2013

I needed a place to stay in SF for a night and opted for Serrano since i have stayed in other Kimpton especially when i visit Chicago. The stuff was very helpful especially with charges that i had received which were not supposed to be on my account...I had a good night sleep and when i checked out the next day, it was a good experience. They are Kimptons, very small but for one person, they were just perfect.....The location is also perfect, a couple of blocks away from Union Square, could have not asked for anything more...

  • Stayed August 2013, travelled on business
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Helpful?
Thank Neema46664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerranoSF, Front Office Manager at Serrano Hotel, responded to this review, 3 September 2013
Dear Neema46664,

I am very happy to read your review and find out that you enjoyed your time with us. I trust you enjoyed our restaurant as well.

I hope it won't be long until we see you again.

Regards,
JP Pagoadacruz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Serrano Hotel

Property: Serrano Hotel
Address: 405 Taylor St, San Francisco, CA 94102-1765
Region: United States > California > San Francisco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in San Francisco
#49 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Serrano Hotel 4*
Number of rooms: 236
Official Description (provided by the hotel):
The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more   less 
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Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco

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