Let me start by saying that I am a big fan of Kimpton in general. They have a great niche in the boutique hotel biz and they execute their plan very well. Fun and funky decor, super friendly and accommodating staff and charming little "extras" to make your stay so much more personable than a larger chain hotel. The Serrano is all of those things and more.
We checked in earlier than the posted time without a problem and were warmly greeted by Kathryn. I asked what it might look like to stay Saturday night too and she was able to honor the AAA rate I had-which was about $50 less than her computer was telling her. AND I had reserved a room with one bed because that's all I could get via their website but Kathryn hooked us up with two doubles. Score, score and score. Go Kathryn!!!
I love a company that allows it's employees to make decisions on behalf of their customers. Maybe that empowerment is part of what makes the Kimpton staff so eager to please?! My daughter really, really wanted a gold fish in the room and Kathryn arranged to send one up.
Up to the 11th floor to our room which was clean and tidy and comfortable. Yes it was small-ish but it's San Francisco. The rooms look just like the do on the website. The only thing I can say remotely negative is that the white base boards were a little banged up. But with suitcases being dragged in and out of the room on a daily basis. . . how can they really keep them freshly painted. There was a yo-yo and an etcha-sketch on the mini bar and a menu of other games you could have sent up. I happen to be the world champion player of Candy Land, but I had shopping to do. Candy Land would have to wait for another occasion.
(Join Kimpton rewards for free wi-fi and a ten dollar discount in the mini bar or bar)
We shopped until about 5 and arrived back just in time for wine hour! It was a little different from the wine receptions at other Kimpton hotels, where the guests kind of mingle around, but that is due to the configuration of the lobby. It is a series of small seating areas, all of which were full so I took my glass of red up to our room and the fish was there!!!
Let me just say this about the fish. When you have spent the day shopping in one of the most beautiful cities in the world and you are starting to get the feeling that your almost sixteen year old might be just a little too spoiled. . . .to see how happy she was at the sight of a two dollar gold fish. ..completely warmed my heart. Her face just lit up! Again, Kathryn does not disappoint!
We changed our clothes and went to Union Square to watch the tree lighting and of course, more shopping. . .around 8:30 the kid hits the wall of hunger and fatigue. I pulled out my phone and made a 9:00 open table reservation at the hotel restaurant, Jasper's Corner Tap. Our server Steph was ON IT. I explained that my kid was done and she had fries on that table within minutes. Kid revived, drinks on the table yummy yummy burgers. Outstanding! On to a great nights sleep!
The next morning on our way out we saw an employee in the hallway and I asked about fish food and she said she would call housekeeping to attend to him. When we returned later I could tell that housekeeping had been there but couldn't tell if the fish had been fed, I didn't want him to die on my watch, so on our way out to dinner I stopped at the front desk to ask . The nice guy said they really only eat every couple of days (and now I know why I have accidentally killed my fair share of gold fish), I said OK but I was still worried. MUCH MUCH MUCH later that night we walked back through past the front desk and I was handed an envelope with my room number on it and the envelope contained. . . .wait for it. . . .
Thank you for a great weekend, a beautiful hotel, outstanding service and attention to detail. It would have been a wonderful stay even without the fish. But do get the fish. Ok I won't talk about it any more.
- Official Description (provided by the hotel):
- The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more less
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- Also Known As:
- Kimpton San Francisco
- Serrano Hotel San Francisco