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“Overpriced (not worthy, better options in the area)”
2 of 5 bubbles Review of Serrano Hotel

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Serrano Hotel
Ranked #98 of 228 Hotels in San Francisco
GreenLeadersPlatinum level
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Overpriced (not worthy, better options in the area)”
2 of 5 bubbles Reviewed 28 May 2014

The hotel is well located. The room is outdated and a bit worn out. but make sure you check other options. There is a mandatory $20/day fee for amenities like "Local phone calls" or "Newspaper in the Lobby", and Wifi. This is an effective $20/day increase in room rate as all these "amenities" are useless except for the Wifi which is free in any decent hotel.

  • Stayed May 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Bruno R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review, 5 June 2014
Bruno,
We’re glad you enjoyed our location, but we apologize that you were unhappy with other aspects of your stay. In our experience, guests appreciate one price for all that the fee includes, instead of separate charges for each item. This fee includes; morning coffee and tea, all day flavored water in reception, morning newspaper, town car service Mon thru Fri mornings to the financial district, unlimited local calls and faxes, boarding pass printing, use of our bicycles, and very fast Wi-Fi. Booking travel can often be a complicated endeavor as you try to compare and price a variety of hotels. It seems in this case you did not see details of the Urban Fee and we will address that with our partner.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (260)
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English first
San Francisco, California
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

The Serrano Hotel is a gem - a great hotel conveniently located to terrific restaurants, transportation, and shopping. The lobby is gorgeous and impeccable (actually nicer than a five-star where we stayed in Rome). There are many lovely details to enjoy in seating areas in the lobby. This is not a huge hotel, but a lovely hotel.

The staff were all phenomenal -- sincerely welcoming and helpful (without being too much). We were allowed to check in very early! The noontime checkout is great -- allowed us a leisurely morning.

The room was very clean and had amenities we like -- real glass glasses (both wine and water), ample towels, bathrobes, lotion, cotton balls, etc. It was not a huge room but a tasteful, nice room, with a most comfortable bed. Really comfy bed!

We could actually open the window actually to enjoy the fresh San Francisco air!

We are very particular about maintenance and cleanliness -- the bathroom was very clean and well maintained.

We will return!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SandraF63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review, 2 June 2014
Thank you for the fantastic review! We’re very happy that you loved your stay with us and that our cleanliness, location, room amenities, and service all impressed. We couldn’t agree with you more; we LOVE our location! We look forward to seeing you again in the future.
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Kansas City, Missouri
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 25 May 2014

Made the reservation through Kimpton website but arrived to find they were not part of Kimpton anymore. Room wasn't ready upon arrival. When I did get room, it was cramped and worn. Furniture showed lots of wear. There was dust layered in bathroom and on window. Stains and a general lack of cleanliness were evident throughout. Lobby is worn with peeling paint and furniture that is threadbare. Carpets didn't look like they had been cleaned recently. The additional fees, taxes and charges (over $35/day) on top of the room $245 left little feeling of value. Homeless people hung out near the entrance demanding money. Would not recommend this nor would I stay here again.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TEllis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review, 29 May 2014
We sincerely apologize that you were not happy with your recent stay at our hotel. Yes, we are no longer a Kimpton hotel. We’re committed to making the Serrano Hotel better than ever, and we have many great improvements in store. We hope to see you again in the future; we’re confident we can win you over with our improvements.
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Fort Lauderdale, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 18 May 2014

Overall, it was a great hotel. We had a corner room which was a bit small, but charming. The hotel staff when we checked in was phenomenal and the hotel gym was just enough to be sufficient. The only reason for the 4 out of 5 review was we ordered breakfast room service on the morning we checked out. We were told about a 20 minute wait time. After 45 minutes we had to cancel it because we had to get to the airport. Other than that, the location is quite convenient and the hotel's charm is quite nice.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ColleenFTL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review, 23 May 2014
Colleen,
We know were biased, but we love our San Francisco location; we’re very happy you loved it too! Your praise of our hotel team is greatly appreciated. We’ll be sure to pass your compliments along to our team; we know it will make everyone smile. We are truly sorry that your breakfast took longer than expected and for any inconveniences this caused you. We hope to see you again when you next visit San Francisco.
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rhinebeck,ny
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 18 May 2014

The location was selected because of its easy access to BART transportation to and from the airport.three blocks walk from the train station. While the area us very touristy and crowded the Serrano was an Oasis of quiet and class. The Lobby is opulently decorated, reflecting a 20's decor. Painted ceiling, gold embossed trim, deep chairs, flower centerpiece and coffee and refreshments free for the taking. Our room was on the 16 th floor with a lovely view over the rooftops. It was a comfortable size, though not big, with a comfy bed, the decor new and handsome. The bathroom small, but clean and adequate. The staff was very helpful checking in and giving sightseeing instructions. Over all a very good choice in expensive Sa Francisco.

Room Tip: Ask for a high floor.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank milsug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review, 21 May 2014
Thank you for the fantastic review! We’re thrilled that you loved our rich and vibrant décor, our location and amenities. Your praise for our great hotel team is also greatly appreciated; we will be sure to pass your compliments along to everyone. We hope to see you again when you next visit San Francisco.
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Austin, Texas
2 reviews
4 of 5 bubbles Reviewed 15 May 2014 via mobile

Nice hotel- the beds are very comfortable, high thread-count on sheets, A/C is freezing ...nice when your cocooned in the sheets. Old hotel but so much character. Staff are very friendly & Jaspers next door has great cocktails. I'd stay here again =)
- Susan M. , Austin, TX

Stayed May 2014, travelled as a couple
Helpful?
Thank Laketravisbaby1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review, 21 May 2014
Susan,
Thank you for the awesome review; you’ve made our day! It’s great to hear that our comfy beds and hotel atmosphere all met your expectations. You’re praise of Jasper’s is greatly appreciated. We will be sure to pass your praise along to their amazing team. We can’t wait to see you again when you next visit San Francisco.
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Los Angeles, California
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

The Serrano Hotel surprised me. It has the charm and decor of a hotel I stayed at in Paris. The room was nice and clean. The hotel staff were very helpful and courteous.

The hotel is centrally located

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KathyDurr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review, 21 May 2014
Kathy,
We’re thrilled to have pleasantly surprised you! What a compliment; we’re very happy to have reminded you of Paris! It’s also nice to hear that our team offered you excellent service and that our cleanliness met your expectations. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Serrano Hotel

Property: Serrano Hotel
Address: 405 Taylor St, San Francisco, CA 94102-1765
Region: United States > California > San Francisco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in San Francisco
#48 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Serrano Hotel 4*
Number of rooms: 236
Official Description (provided by the hotel):
The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more   less 
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Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco

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