Positive: The hotel has character. Lobby is beautiful, rooms have charm and are well maintained. Our bed was excellent. Personnel is generally pleasant although not always helpful. Very close to Union Square.
Negative: Our room (a deluxe queen) was a small corner room, and had a door shared with the adjacent room. Consequently, we could hear loud conversations next door, and I had to go and ask these people to speak more quietly. There was no night table on one side, which forced my husband to place things on the floor. The neighborhood was very depressing, with hordes of homeless people sleeping on the street just half a block away.
We tried the hotel restaurant the first day for breakfast, and found it so gloomy and bottom of the barrel, that we did not return. I don't understand how the hotel can be so charming but the restaurant so "forgotten." We therefore searched for small cafés near by but could not find any, so we went to the Grand Café on the corner (which, by the way, is a gorgeous Prague type old café that will close in July.) We had the same problem with restaurants, and could not find a charming small restaurant with reasonable prices within a few blocks. We asked people at the desk, but we did not like the place where they sent us. A good recommendation is a creole restaurant called Brenda's, seven or eight blocks away.
- Official Description (provided by the hotel):
- The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more less
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- Also Known As:
- Kimpton San Francisco
- Serrano Hotel San Francisco