Stayed here with my husband in Oct 2013 and when we first arrived they had no record of our booking - a mistake by the agent. While they sorted it out quickly we were offered wine and the receptionist was efficient and courteous. The room was clean and spacious with a kitchen area which we did not use. Out stay was 5 nights and the location was ideal for seeing San Francisco, being on the corner of Post and Jones and a short walk from union square and cable car stops. I thought the price was reasonable compared with other hotels in the city and we loved the complimentary cheese and wine every late afternoon. Breakfast was a basic selection of pastries and fruit.
I would recommend this hotel for its helpful staff, location and quirkiness.
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