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“Super service!!!!”
Review of Carriage Inn

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Carriage Inn
Ranked #139 of 230 Hotels in San Francisco
GreenLeadersBronze level
Reviewed 17 February 2014

I am not usually the one to leave reviews, but this time I had to do it!! The hotel is in a good location, but what made the stay great, was Mina, the person at the front desk! She gave us a lot of great tips on things to do, where to eat, how to travel in SF. Before I left, I got a cold, and she made sure I got 2 tea bags and some honey for the plane! That was what I think is customer service! She paid attention to her customer needs!!! Thank you Mina!!

  • Stayed: February 2014, travelled with friends
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Thank C B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haiyi, Assistant Front Office Manager at Carriage Inn, responded to this reviewResponded 22 February 2014

Dear C B,

Thank you for sharing your comments and review of our hotel, Carriage Inn, with all of friends in the Trip Advisor community. Mina is one of the many service stars at the Carriage Inn and we are happy to know that our staff left you with a great impression and experience at our hotel. Thank you again for taking the time to write a review of the Carriage Inn; we hope to see you soon!

Regards,

James Charles
Assistant Front Office Manager
Carriage Inn

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112 - 118 of 310 reviews

Reviewed 17 February 2014 via mobile

5 star service. Mina, our front desk person, made the stay a quality one. She was the best concierge I've encountered after having stayed at hotels like Ritz and intercontinental (for work). One staffer went to a restaurant to gather salt to put in hot water for a sore throat and delivered it to my room!! Super deal in central location.

  • Stayed: February 2014
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Thank Cyteefouryou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haiyi, Assistant Front Office Manager at Carriage Inn, responded to this reviewResponded 22 February 2014

Dear Cyteefouryou.

Thank you for sharing your review of your recent stay at the Carriage Inn. Thank you for the kind words and comments; we are happy knowing that Mina and the service of the hotel staff left you with a positive experience. We look forward to seeing you again the next time your travels bring you to San Francisco.

Kind regards,

James Charles
Assistant Front Office Manager
Carriage Inn

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Reviewed 17 February 2014 via mobile

We found the carriage in wonderful. Mina at the front desk helped us maximize our stay, told us about the best tours, marked out maps for us and even told us where to get going on toward our next stop. She was totally committed to us having a great vacation. Internet service was very reliable I took an exam online with no trouble. Our box breakfasts were perfect for all our morning excursions.Great hotel!

Stayed: January 2014, travelled with friends
Thank G8trnurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haiyi, Assistant Front Office Manager at Carriage Inn, responded to this reviewResponded 22 February 2014

Dear G8tnurse,

Thank you for sharing your thoughts about your recent stay at the Carriage Inn. We are pleased that Mina made such a wonderful impression on your stay. We are also happy that you found our free wireless internet and breakfast boxes to be an added touch. Thank you again for taking the time to share your comments; we look forward to be your home the next time you make your way to San Francisco.

Warm regards,

James Charles
Assistant Front Office Manager
Carriage Inn

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Reviewed 4 February 2014

We needed accommodations near civic center and this one fit the bill. The place is tastefully and artfully decorated with each room having its own historical name. The room was quiet and clean, the staff very helpful, and there was on-site parking which was additionally beneficial. We've stayed here before and were not disappointed the second time around. The neighborhood is a little sketchy but we've had no problem with the facility. We will return.

  • Stayed: January 2014, travelled as a couple
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Thank Billyjoe52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haiyi, Front Office Manager at Carriage Inn, responded to this reviewResponded 11 February 2014

Dear Billyjoe52,

With the many choices of hotels in San Francisco we are honored that you chose to stay again at the Carriage Inn. We aim to provide all of our guest a unique home away from home. We look forward to warmly welcome you back on your next visit to San Francisco. Thank you again for choosing the Carriage Inn.


With anticipation,

Don Ignacio
Front Office Manager
Carriage Inn

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Reviewed 3 February 2014

Pros: Clean! Comfortable! Quiet! (I think they were full, but for the first 3 days I only heard 1 guest room door once). All the staff I met were very friendly and helpful. Spacious room (executive king w/ fireplace). Great croissants in the boxed breakfasts. I got a great deal & amazing value! 1.5 blocks from BART. Caffe Moda (end of the block) & Custom Burger (across the street) were good.

Cons: Slow WiFi (< 0.8 Mbps), but I was in the far corner of the top floor. Rough(-ish) neighbourhood.

I stayed 4 nights at the end of January 2014 for a conference at the Mission Bay Conference Center on the UCSF campus (25 min walk or $10 taxi). The official conference hotel (3 blocks East) had tiny rooms, full beds, no breakfast, and cost 1.6 x the price.
The Carriage Inn is on the edge(?) of a rough-ish neighbourhood, but I walked to/from the hotel by myself (50 yr old male) after dark, every night, to/from either the South or East and never felt scared or even nervous -- but I did pay attention to my surroundings. Pretty standard big city behaviour...

I would stay at the Carriage Inn again.

  • Stayed: January 2014, travelled on business
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Thank Al C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haiyi, Front Office Manager at Carriage Inn, responded to this reviewResponded 11 February 2014

Dear Al C,

Thank you for providing your wonderful opinions about our Carriage Inn. We are delighted that our humble hotel along with our friendly and helpful staff exceeded your expectations.

Living in the digital age we understand the frustration you must have experienced with our wifi especially since many of us are accustomed to the high speed internet we have at home as the internet has become such an integrated part of our lives and we offer our apologies. We have received the feedback from our guests regarding the internet and have upgraded our access points to provide a more stable network. Your feedback has been invaluable and has assisted us in providing you and our future guests a better experience in the future.

We hope to warmly welcome you back for a future stay. Thank you again for your time and response.


Kind regards,

Don Ignacio
Front Office Manager
Carriage Inn

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Reviewed 18 January 2014

The hotel itself is cute and nicely decorated. The room is very spacious and got a nice victorian feel to it. I don't have any issues with hotel itself. But the location is bad. It's convenient to metros but NOT safe to walk around. I couldn't even go out to eat dinner. Will never stay there or near there again.

  • Stayed: August 2013, travelled on business
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Thank freshonion830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haiyi, Assistant Front Office Manager at Carriage Inn, responded to this reviewResponded 6 February 2014

Dear freshonion830,

We would like to thank you for taking the time to write a review of your recent stay at the Carriage Inn. We are pleased to know that you enjoyed our cute hotel with spacious rooms. Our location is a very convenient one for travelers to take in the city and we are disappointed to hear that it left you with an unfavorable impression. We are working diligently with the community to further improve our neighborhood. We would love the opportunity to have you back with us the next time your travels bring you to San Francisco.

Regards,

James Charles
Assistant Front Office Manager
Carriage Inn

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Reviewed 13 January 2014

This is an older property, but seems well maintained and clean. Room decor and the hotel itself is interesting and not the same old, same old. Location is great for doing business in downtown SF. A short walk to metro, restaurants, and shopping - although the local neighborhood can be a bit scary at night.

Room Tip: My room fronted the main road, and with only one pane of glass in the window, and only one story up...
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  • Stayed: January 2014, travelled on business
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Thank Ed B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haiyi, Front Office Manager at Carriage Inn, responded to this reviewResponded 18 January 2014

Dear Ed B,

It was our pleasure that our friendly and helpful staff was able to provide a peaceful and memorable experience. We offer our apologies if the noise level in your room fell short of your expectations. Our staff will gladly provide ear plugs and quieter rooms can be requested if they are available.

We truly appreciate that you found our décor aesthetically pleasing as I am excited to pass this information along to our design staff. Our cleanliness is a standard that we uphold at Carriage Inn and all of our hotels within the Haiyi Hotels portfolio. We are delighted that the Carriage Inn lived up to your expectations.

We thank you again and hope to warmly welcome you back to the Carriage Inn on your next visit to San Francisco.


Kind regards,

Don Ignacio
Front Office Manager
Carriage Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Carriage Inn

Address: 140 7th St, San Francisco, CA 94103-2833
Region: United States > California > San Francisco > SoMa
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#38 Family Hotel in San Francisco
#65 Green Hotel in San Francisco
Price Range: £93 - £239 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Carriage Inn 3*
Number of rooms: 48
Official Description (provided by the hotel):
The Carriage Inn features 48-rooms and offers a witty, warm, and sophisticated escape from the ordinary. Featuring guest rooms saluting San Francisco's notables eccentric notables and drawing inspiration from the "carriage" of a typewriter, the hotel provides a San Francisco experience well suited for vacationers, theater patrons, convention goers, couples and business travelers alike.Located in the vibrant South of Market (SoMA) district, the convenient location provides quick access to many of San Francisco's top attractions and destinations including Civic Center Plaza, Moscone Convention Center, Union Square, Westfield Shopping Centre, the Theater District, and Cable Cars that will take you to Fisherman's Wharf and Pier 39. ... more   less 
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Also Known As:
Best Western Plus Carriage Hotel San Francisco
Best Western Carriage Hotel
Best Western San Francisco
San Francisco Best Western

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