We were originally booked to stay at the Broadway Inn and suites,the Civic Centers sister property. Clearly a poorly organised and poorly run chain of hotels as the Broadway location over sold its property by several rooms and so we were forced to stay at this hotel. City was busy with America's cup so no alternatives in our price range available.
Firstly the staff did not once apologize for the inconvenience caused, then we had to wait as our reservation was not even moved over to this property and to top it off the non smoking room we had booked was not available. No compensation offered, just a rude receptionist who clearly did not want to be bothered by the situation. Finally the room we accepted (as tired) did not smell of smoke but like stale un pleasant cleaning products and the room had a wet carpet! Cleary the carpet had just been cleaned and the room should not have been sold.
Do not stay here unless one of the only options or a very cheap rate. The area was not the best but location was close to tram transport. Service was the main down fall and as I work in the industry all other issues were unfortunate but were recoverable.
- Official Description (provided by the hotel):
- To really enjoy the City, stay in the center of it at the Civic Center Motor Inn. Ideally located just a few blocks from Union Square, cable cars, the Opera, theatres, and world class restaurants, the Civic Center Motor Inn is the perfect jumping off place for touring the City and other Bay Area destinations. Business guests will appreciate our proximity to the Civic Center and Moscone Convention Center. The Civic Center Motor Inn offers the ultimate in value and convenience, including complimentary continental breakfast buffet, free parking, easy freeway access, and nearby public transportation. Our friendly staff is at your service to help make your stay enjoyable and a place you want to return to again and again.The Civic Center Motor Inn offers 57 attractive guest rooms, each designed with your comfort in mind. Guest room features include: Free Parking Free High Speed Wireless Internet Free Continental Breakfast, 100% Non-Smoking Rooms Available, Swimming Pool, Microwave & Refrigerator, Hair Dryer, Iron with full size board, Expanded Cable Television with HBO included. ... more less
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- Also Known As:
- Civic Center Motor Hotel San Francisco
- Best Western San Francisco
- San Francisco Best Western