I was over from the UK in San Francisco for one night on the 15th August 2013 and booked one room. When I telephoned the day before the reception clerk took my credit card details and charged me the full amount. When we arrived they said they had no record of my booking and had to find me a room and charge my credit card as my telephone order had not been processed. I was wary of this but went with what the manager said. However, on my return to UK it turns out I was charged twice. I have telephoned and explained the problem, emailed with no response. My credit card company are now handling this to recover my money that is owed to me. Terrible customer service and would strongly avoid staying here or handing over any money until you are physically there in person.
- Official Description (provided by the hotel):
- To really enjoy the City, stay in the center of it at the Civic Center Motor Inn. Ideally located just a few blocks from Union Square, cable cars, the Opera, theatres, and world class restaurants, the Civic Center Motor Inn is the perfect jumping off place for touring the City and other Bay Area destinations. Business guests will appreciate our proximity to the Civic Center and Moscone Convention Center. The Civic Center Motor Inn offers the ultimate in value and convenience, including complimentary continental breakfast buffet, free parking, easy freeway access, and nearby public transportation. Our friendly staff is at your service to help make your stay enjoyable and a place you want to return to again and again.The Civic Center Motor Inn offers 57 attractive guest rooms, each designed with your comfort in mind. Guest room features include: Free Parking Free High Speed Wireless Internet Free Continental Breakfast, 100% Non-Smoking Rooms Available, Swimming Pool, Microwave & Refrigerator, Hair Dryer, Iron with full size board, Expanded Cable Television with HBO included. ... more less
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- Also Known As:
- Civic Center Motor Hotel San Francisco
- Best Western San Francisco
- San Francisco Best Western