We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Chilly and noisy, otherwise OK”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hotel Carlton, a Joie de Vivre hotel
Ranked #40 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersPlatinum level
Mountain View, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Chilly and noisy, otherwise OK”
Reviewed 18 November 2013

Regrettably, I must agree with the reviews from Kay M and Aaron C. My girl and I were scheduled to attend a SF Opera meet & greet on Friday night, and had tickets for Barber of Seville on Saturday. The Carlton seemed to be in the ideal location (walking distance to both War Memorial Opera House and Union Square), and certainly appeared charming.

Upon checking in on the afternoon, we found the room to be very chilly. We initially thought that the windows were open because of the loud traffic noise from Sutter Street. However all windows except the small one in the bathroom were closed. Like several of the other reviewers, we were flabbergasted to find out that there was no heating/thermostat inside the room. The lobby personnel advised that they would supply us with a portable electrical heater. It was a small Optimus with maximum power output of 1200 W that is selling at Walmart for $40. We let it run at maximum for several hours, yet it wasn't able to generate enough heat to raise the room temperature to a level that we would have found comfortable. Then almost no sleep at night due to unbearable noise, and I ended up with (1) a ruined evening at the Opera due to lack of sleep on the night before; (2) spending Sunday and today in bed with a cold and headache.

I can appreciate the stated "attention to conservation" of the Carlton hotel; however the lack of room heating/conditioning along with the too chilly default is in my view completely misguided and a showstopper. I cannot recommend this hotel, and do not intend to ever stay here again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RGM412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, 19 November 2013
Thank you for being a guest of Hotel Carlton and for reach out to share your experience with us. We're quite sorry to hear that your sleep was a disrupted one and that this lent complications to the remainder of your travels. With that, we'd like to assure you that we're in the process of installing individual heating controls in each room and that this will enable guests to have greater control over room temperatures while still maintaining our green conservation. We hope to share this evolution with you in travels ahead, and we encourage you to reach out to our team with any future booking needs. It would be a pleasure to host you again, and we thank you for your recent stay and review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,775 reviews from our community

Traveller rating
    1,166
    1,117
    358
    93
    41
See reviews for
369
1,255
166
304
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (446)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Vancouver, Canada
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 November 2013

We spent three nights at the Hotel Carlton in November, 2013, having picked it based off the reviews on this site and the fact it was much cheaper than everything else nearby -- and still looked good. It did not disappoint. Staff were great, the rooms very clean and cozy. It's not right in the heart of the downtown core, but a short walk -- maybe 10 or 15 minutes. We had no problem getting around without a car.

It was a tad chilly some nights and I did notice there was no heater in our room, but it wasn't a big enough of a deal to really bother us. (For people staying here in the summer, I note there was an overhead fan in our room.)

I see some people saying it's in a sketchy area, and I wouldn't quite agree with that. Yes, there are some homeless folks in the area, but that could be said about any neighborhood. It didn't fee at all like a dangerous area. Staying at the Hotel Carlton was perfectly enjoyable and comfortable, and a great way to save money for other things on vacation. (Without feeling like you're staying in a budget hotel.)

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Drea55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, 19 November 2013
We're so happy to have hosted your recent visit to San Francisco, and we thank you for taking the time to share the experience of your stay with us. As you noted, our site offers a level of comfort, hospitality, and value that's impossible to beat in the region, and it's a pleasure to have been able to share these services with you. We hope for the opportunity to host you again and encourage you to reach out as you plan return travels to the city. Many thanks again for being a valued guest and for lending us the experience of your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level 4 Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 November 2013

This was a decent hotel, but I would probably not stay here again. The decor was charming and the location was good (close to Union square, but a bit of a sketchy area at night), and the staff were some of the best I have encountered at a hotel. However, I was extremely surprised to find out that there was no climate control in the rooms. They apparently only turn the heat on for a certain block of time during the day, although they did bring us an electric heater. That being said, I like the room cool at night, and opening the windows didn't do enough. Needless to say, I didn't have great sleeps.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank Kay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, 17 November 2013
Thanks for being our guest and for taking the time to share such thoughtful feedback of your visit, Kay. We certainly appreciate your preferences for climate control, and while we're happy to hear that our team worked to make your stay a comfortable one, we apologize that this still lent to a disrupted sleep for you. We'd love the opportunity to discuss any lingering concerns you might have and to help identify a more preferential room for you in visits to come, and we encourage you to reach out to our management team as you plan return visits to the area. Many thanks again for your time and review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level 4 Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 16 November 2013

We had a great 4 night stay in the Hotel Carlton recently. I have to say that the staff were friendly and effcient upon arrival and immedaitely invited us to join other guests for the free wine hour which seemed to happen every evening at 5.30pm. This was an opportunity to meet other guests and generally just enjoy the unique atmosphere of the hotel. One of the hotel staff played the keyboard and sang too which was added entertainment. The hotel rooms were clean, comfortable and well equipped. Our room was at the front of the buidling so did mean for some street noise which you'd expect in a busy city. The hotel was well located; a short walk from Union Square. I would definitely recommend this hotel.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank northernmonkey29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, 17 November 2013
We're so happy to have been able to welcome you to our property and to have been able to share the incomparable services of our site with you. As you noted, our complimentary wine hour is a truly unique experience, and it's a great way to settle in, to unwind, or to simply mingle with other travelers of Hotel Carlton. We hope to share more experiences like these with you in your travels ahead, and we encourage you to reach out with your future booking needs. Many thanks again for your time and kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
Reviewed 16 November 2013

I recently stayed at Hotel Carlton during my stay in San Francisco for a conference. I've never stayed in a boutique-style hotel before and I was thoroughly impressed with this hotel. I booked a king bedroom with "a view of the city". The view wasn't that spectacular, but we got to look at some nice buildings. Initially, I wasn't sure about the noise level in the hotel because our room was literally behind the elevator core of the building. Luckily, most of the hotel visitors that week were older tourists that came home before 10:00 pm every night. I think next time I stay at this hotel (which I will most certainly do next time I'm in SF), I will be asking for a room away from the elevator. The staff was great and they always said "hello" or "enjoy your day" when you came in or left the hotel for the day. The only gripe I had was that the wifi connection was finicky and very sloooooow, I was only attempting to check my e-mail or check into my flight. Luckily, there are a ton of cafes on Sutter Street with complementary (faster) wifi connections. Overall, this is a great hotel to stay at when you're in SF and want to be close to Union Square, but still close to public transportation to the rest of the city.

Green Features: I love the filtered water machines located at several levels in the hotel. Just fill up your water bottle for the day and go sight seeing or to a meeting.
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank papercrane2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, 17 November 2013
It's such a pleasure to have been able to introduce you to the outgoing services of Hotel Carlton, and we're happy to hear that our team and property left such a favorable impression on your San Francisco stay. With that, we appreciate your feedback regarding Wifi functionality, and we certainly explore this on your behalf to improve any shortcomings in this service. We'd love the opportunity to share even more of our hospitality with you, and we encourage you to reach out as you plan return travels to the region. Thanks again for your time and review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 November 2013

I spent 3 nights at the Hotel Carlton and it was a great experience. A very charming boutique-style hotel - granted more shabby chic than chic. The staff was very friendly and helpful - they didn't have the right type of room for me at first but were able to remedy it quickly. The room was large, big closet, good-sized bedroom. Yes, there was some street noise and I was right near the elevator, which was also loud, but I had no problems sleeping.

The location is great - just an easy 10 minute walk to Union Square and along the way are tons of shops, restaurants, bars and art galleries.

Green Features: I was glad to see the 'green' aspects of this property - including recycle bins in the guest rooms and even a compost bin at the front desk!
Stayed November 2013, travelled on business
Helpful?
Thank ALW39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, 16 November 2013
We're thrilled to have been able to share our historic property with you, and we thank you for being a guest of Hotel Carlton. We apologize for any initial mix-up with your accommodations, but we're happy to hear that the team quickly remedied this and was able to showcase the unparalleled guest services for which we're renown. We'd love to host you again, and we encourage you to reach out the next time you're in the San Francisco area. Many thanks again for your time and review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 1 Contributor
3 reviews
Reviewed 13 November 2013 via mobile

A friend suggested this boutique chain on my recent trip to SF. I found the staff very helpful. The decor of the rooms very hip yet comfortable. The 530 pm wine while showcasing 'Snazz' was amazing....this is a place I'll be back to again & again...but next time will book a room further away from the housekeeping area on my floor....a bit too much noise.....

Stayed November 2013, travelled solo
Helpful?
Thank Tripp J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, 16 November 2013
We're so happy to have been able to share our services with you, and we're thrilled to hear that the experience of your visit left such a memorable impression on you. We'd certainly love to host you again and to showcase even more of our property and services--including the always enjoyable wine hour--and we hope that you'll reach out to us again soon. Many thanks for being our guest and for taking the time to share your voice.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these San Francisco hotels
SoMa
The Mosser
The Mosser
#96 of 229 in San Francisco
2,324 reviews
Union Square
Chancellor Hotel on Union Square
Chancellor Hotel on Union Square
#16 of 229 in San Francisco
5,199 reviews
Nob Hill
Stanford Court San Francisco
Stanford Court San Francisco
#58 of 229 in San Francisco
4,531 reviews
Show Prices
Show Prices
Show Prices
Union Square
Handlery Union Square Hotel
Handlery Union Square Hotel
#68 of 229 in San Francisco
3,917 reviews
Union Square
The Orchard Hotel
The Orchard Hotel
#15 of 229 in San Francisco
2,763 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Carlton, a Joie de Vivre hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Carlton, a Joie de Vivre hotel

Property: Hotel Carlton, a Joie de Vivre hotel
Address: 1075 Sutter Street, San Francisco, CA 94109-5817
Phone Number:
Region: United States > California > San Francisco
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#3 Green Hotel in San Francisco
#36 Family Hotel in San Francisco
#41 Romantic Hotel in San Francisco
#51 Business Hotel in San Francisco
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Carlton, a Joie de Vivre hotel 3*
Number of rooms: 161
Official Description (provided by the hotel):
The historic Hotel Carlton offers an international ambiance paired with outstanding guest service. Built in 1927, this nine-story San Francisco hotel is 3 blocks from the California Street cable car line, 6 blocks from Union Square, 8 blocks from the main entrance to Chinatown and 9 blocks from Civic Center. Complimentary evening wine receptions are held in Hotel Carlton's lobby nightly and feature live music from local artists. In addition, Hotel Carlton provides complimentary wireless internet to all guests; upgraded bandwidth is also available (surcharge applies). Recently renovated, all 161 non-smoking guestrooms at Hotel Carlton feature remodeled bathrooms including decorative floor and wall tiling, new vanities and sinks. The public spaces showcase cross-cultural design that incorporates treasures from Africa, India, Nepal, Laos and Asia. Our restaurant Saha features award-winning Arabic Fusion cuisine. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Odigeo, Ctrip TA, Southall Travel, Ebookers, Priceline, Hotels.com, TripOnline SA, Evoline ltd, Cancelon, HotelQuickly and getaroom.com so you can book your Hotel Carlton, a Joie de Vivre hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Carlton Hotel San Francisco
Hotel Carlton San Francisco

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing