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“Expensive Stay as compared to the Facilities in the Hotel”

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Hotel Carlton, a Joie de Vivre hotel
Ranked #47 of 230 Hotels in San Francisco
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 19 January 2014

Small Rooms Slow Service but fully functional i felt the hotel to be little expensive for the amenities they had and it is far from lot attraction as Union Square is Good 25 Min walk from the Hotel sometimes i feel the tripadvisor ratings are misleading So I will suggest stay on Union Square or Fishermans Wharf if you are a Tourist like me as this hotel is little away and expensive.

Room Tip: Small Rooms Ok Ok
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  • Stayed: December 2013, travelled with family
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Thank JasmeetCHD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 20 January 2014

We're glad to have had you as our recent guest and we thank your for taking the time to reach out with this feedback. Admittedly, we're surprised to hear that there were shortcomings on our generally expedient and acclaimed services, and we certainly invite you to reach out to our team to further discuss this. We aim to provide an inviting and streamlined experience from start to finish, and we encourage input that enables us to tighten our operations. With that, we'd also love to introduce you to the many transit options that make our site conveniently accessible to the region's best attractions; it would be a pleasure to share these and much more of our hospitality with you in your travels ahead, and we encourage you to reach out to the team with any future booking needs you might have. Many thanks again, and all our best.

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1,143 - 1,149 of 2,960 reviews

Reviewed 14 January 2014

I'll make this short and sweet, the guys at the desk are very helpful and direct. Small rooms but very comfortable beds that actually fit 4 adults! Rooms are all stocked with towels and cleaning service at all times. Rooms were nice and clean, may I also add that you're right in the middle of a bunch of restaurants and stores from walking distance. I recommend this hotel to anyone, I will be staying here again.

  • Stayed: January 2014
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1  Thank GeorgeGomez89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 15 January 2014

Thanks for being a guest of our Hotel Carlton and for sharing such thoughtful feedback with us, George. It's a pleasure to have been able to share our site, services, and spacious beds with you, and we look forward to your return and to showcasing even more of our site and its regional offerings. Please be sure to reach out the next time you're in the area, and best wishes on the new year ahead!

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Reviewed 13 January 2014

if you are doing research for hours on what hotels to stay at in SF, check out this hotel. I looked up multiple hotels and either the location or the rooms didn't look worth their price.

but....then I found this hotel, I was still hesitant until I walked through the doors. The lobby is chic and very clean. Then the front desk staff was amazing!

We went to our room, and it was very clean and had perfect amount of decor and color.

Then we took advantage of the wine reception where again the staff was amazing and very friendly, we felt like this place was part of our home.

It is walking distances to major places, which makes for a very cheap taxi ride if you don't like walking like me.

We go to SF a lot and usually stay in pretty expensive places that just hold as a place to sleep. Yet, this hotel gives off the friendliness of SF through their service and decor, plus their price is outstanding!

It was an all around amazing experience, and we will be choosing this hotel from now on when we stay in SF.

I would also like to say thank you to the staff working that weekend from 1/5-1/6, you truly made it one of the best weekends in SF we've had.

Room Tip: You might want to upgrade to a corner room if you like a bit quieter.
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  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Miranda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 15 January 2014

We're so happy to have had you as our recent guest, Miranda, and we thank you for taking the time to lend us such exceptional feedback of your visit. We certainly work hard to afford our guests with an inviting experience that's unlike any in the area, and we're glad to hear you take note of this. We're excited at the promise of sharing many more visits to come with you, and we encourage you to reach out to our team with any of your future travel needs. All our best!

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Reviewed 13 January 2014

But by far, the most enjoyable part of staying here were the staff. All were friendly and enthusiastic toward us and our adventures.
The one complaint, and it isn't minor, is the acoustic separation between rooms. One's sleeping expereince is very much dependent on the amount of noise being generated in the room next door. Hope that you get good neighbours.

Room Tip: corner room was fantastic for us.
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  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Morten G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 14 January 2014

We're thankful to have been able to your your recent stay in San Francisco, and we thank you for taking the time to share the experience with us. Hospitality is at the forefront of all we do, so we're happy to hear that the outgoing efforts of the team left such an indelible impression on you. We'd certainly love to have you back soon, and we look forward to the chance of showcasing some of the rooms on site that will surely offer the sanctuary you referenced here. Many thanks for your review, and all our best until we see you again!

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Reviewed 10 January 2014

We stayed for 6 nights. We received a complimentary upgrade on arrival and the rooms was very spacious, bright and clean. This is a good base for exploring San Francisco. It is a good 15 minute walk to union square and probably 20 minutes to the metro at Powell st. However the hotel is excellent quality so if you don't mind a walk then I would recommend it.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Emma071
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 11 January 2014

Thanks for being a guest of our Hotel Carlton and for taking the opportunity to reach out with such a kind review. it's an absolute pleasure to be able to offer our site and its accessibility to your regional explorations, and we hope to hear more from you in the new year ahead. Thanks again for your time and review!

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Reviewed 9 January 2014

We had two rooms for a one night stay with 2 couples. Staff as very friendly - the desk clerk a real character - fun signing in. They put us in adjoining rooms - very convenient. This is an old building but rooms have been upgraded, well appointed, attractively decorated and comfortable. Elevator is the smallest we had ever seen! Take the stairs - its a good workout! Valet parking, while garage is apparently some distance away, was very prompt. Good location with several delis and coffee shops nearby. Would certainly stay here again.

  • Stayed: December 2013, travelled with family
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1  Thank justakiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 11 January 2014

We're so happy to have been able to share our historic site and services with you and your friends, and we thank you for taking the time to share such kind words of your visit with us. We'd certainly love to have you back and to introduce you to even more of our site, services and region, and we encourage you to reach out as you stage return travels to the area. All our best on the new year ahead; we hope to see you again soon!

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Reviewed 9 January 2014

I couldn't have been happier with the Hotel Carlton. It provided us a great, spacious, and clean room for a low rate in a great neighborhood. That would have been enough, but the friendliness and efficiency of the staff was the icing on the cake. I spent two nights of my honeymoon here. The first night only added to an already pleasurable beginning of my week. The second night, a week after the first, was unplanned due to a flight cancellation, in which case the nice people at the Hotel Carlton added some pleasantness to an otherwise frustrating situation. In both cases, it was a score staying here.

There is only one hotel I'll stay at in San Francisco and it is the Hotel Carlton.

  • Stayed: December 2013, travelled as a couple
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Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 11 January 2014

Thanks so much for sharing your travels and review with us, David. We're thrilled to hear that our outgoing hospitality was able to lend ease to your frustrations--we certainly understand how the situation can feel. Our team is always ready to welcome you back with our unmatched hospitality, and we hope to see more of you in the new year ahead. All our best, and thanks again for your time and review!

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Additional Information about Hotel Carlton, a Joie de Vivre hotel

Address: 1075 Sutter Street, San Francisco, CA 94109-5817
Phone Number:
Region: United States > California > San Francisco
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#3 Green Hotel in San Francisco
#41 Romantic Hotel in San Francisco
#51 Business Hotel in San Francisco
Price Range: £100 - £290 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Carlton, a Joie de Vivre hotel 3*
Number of rooms: 161
Official Description (provided by the hotel):
The historic Hotel Carlton offers an international ambiance paired with outstanding guest service. Built in 1927, this nine-story San Francisco hotel is 3 blocks from the California Street cable car line, 6 blocks from Union Square, 8 blocks from the main entrance to Chinatown and 9 blocks from Civic Center. Complimentary evening wine receptions are held in Hotel Carlton's lobby nightly and feature live music from local artists. In addition, Hotel Carlton provides complimentary wireless internet to all guests; upgraded bandwidth is also available (surcharge applies). Recently renovated, all 161 non-smoking guestrooms at Hotel Carlton feature remodeled bathrooms including decorative floor and wall tiling, new vanities and sinks. The public spaces showcase cross-cultural design that incorporates treasures from Africa, India, Nepal, Laos and Asia. Our restaurant Saha features award-winning Arabic Fusion cuisine. ... more   less 
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Also Known As:
Carlton Hotel San Francisco
Hotel Carlton San Francisco

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