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“Jan 2013 visit”

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Hotel Carlton, a Joie de Vivre hotel
Ranked #45 of 231 Hotels in San Francisco
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 1 February 2014 via mobile

We stayed for 3 nights in late February. The concierge were friendly and helpful, however the hotel room was outdated and the walls were very thin. We could hear every word our neighbours said. The hotels location is alright although a reasonable walk from both union square and the bart stations.

Stayed: January 2014, travelled as a couple
2  Thank Justin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 3 February 2014

We're glad to have been able to host your recent visit to San Francisco, and we certainly appreciate your time in lending us this feedback. With a variety of rooms and sites across our property, we'd love the opportunity to host you again and to identify a space that's better suited to your preferences. Additionally, our outgoing concierge service would love the opportunity to showcase those many transit options that will enable you to explore our region with ease. We hope to hear from you again, and we encourage you to reach out with any of your future booking needs.

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1,185 - 1,191 of 3,020 reviews

Reviewed 29 January 2014

This hotel is amazing! Excellent value, well located in San Francisco, just a few minutes walk from Union Square and great restaurants. The staff and manager were beyong polite! Extremely Helpful and friendly, especially the hotel manager Dana and Theo from the front desk. The rooms are clean, cozy, spacious, the beds are comfortable... everything 100% great! I definately reccommend this hotel for any occasion!

  • Stayed: January 2014, travelled on business
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2  Thank Lulukabrasil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 30 January 2014

We're so happy to have had you as our recent guest and to hear that our team left such an indelible impression on your visit. We take great pride in the comfort and hospitality of our property, and we're thrilled that these came through so resoundingly during your stay. We'd certainly love to host you again, and we hope that you'll reach out to the team the next time you're in the San Francisco area. Many thanks again, and all our best until we see you again!

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Reviewed 25 January 2014 via mobile

My boyfriend and I stayed here for 6 nights in January as part of a trip to SF, LA an Vegas. We went to visit the sights and do some shopping.

So - A really lovely hotel, with very helpful and friendly staff. Location is great for union square, and the city generally. The only place we got taxi's to was Fisherman's Wharf, but also got the streetcar from a few blocks south of Union square as well.

We also hired a car which the hotel valet parked for us, and was close to the main routes out of the city past the golden gate or south.

Rooms were very nice, beds very very comfortable and although we did not eat there, the restaurant Saha was busy all the time and had good recommendations. Shower could have used a little updating but it was clean and the water hot so didn't bother us much.

Over all a lovely stay, and and would stay there again.

Stayed: January 2014, travelled as a couple
1  Thank L55tjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 27 January 2014

Many thanks for being our guest and for taking the time to lend us such a lovely review of your stay. We're exceedingly proud of our team and their outgoing efforts, and we're happy to hear that these lent comfort to your stay and ease to your regional explorations. We'd love the chance to welcome you back again, and we hope to hear more from you in the year ahead. Thanks again, and all our best!

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Reviewed 25 January 2014

Let's start with the only downside. We stayed for just one night post cruise. This was the night before Martin Luther King Jnr day. The streets in the areas around the hotel were dirtier than our previous experiences in this lovely city and there were more beggars on the street corners. This is obviously not the hotel's fault and I can say that we did not feel intimidated in any way when exploring the area on foot.
This is a hotel in a historically important building with a history of surviving serious earthquakes. I am not sure if this could be a good selling point or would it put too many people off? Anyway, you can read about this history when you do stay here.
The lovely and interesting lobby gives a good first impression as do the helpful staff. We arrived mid- morning but were able to check in straight away. The two gentlemen behind the desk were welcoming, friendly and funny. They told us about the holiday on the following day and gave us good advice about our transfer to the airport. We were invited to the lobby that evening for half an hours wine and live music. This was without charge and gave us a chance to meet some other guests. It was a really relaxing start to the evening after a tiring day.
The room, although on the small side by modern standards was clean, comfortable, welcoming and well equipped. We didn't eat there so I cannot comment on the restaurant food.
Our check-out time was extended by an hour to tie in with our airport transfer and the staff were keen to ensure that we did not have to wait too long for it to arrive.
I think it is the decor and the attitude of the staff that give the Carlton a special atmosphere. It certainly provides value for money and I would have no hesitation whatsoever about staying here again and recommend it without reservation.

  • Stayed: January 2014, travelled as a couple
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2  Thank struttybanger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 27 January 2014

We're so glad to have been able to welcome you to our historic Hotel Carlton, and we're thrilled that the outgoing efforts of our team had such a positive impact on your stay. As you noted, our property has an impressive past, and it's one that each of our team members is happy to share as you explore our site and the surrounding city. We hope that you'll reach out again as your travels return you to San Francisco, and we wish you all our best until then.

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Reviewed 25 January 2014

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Easytobook.com
Thank Christian C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 25 January 2014

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Reviewed 22 January 2014

Being a member of the Joie De Vivre group, my husband and I stayed at the Carlton while attending a food show at the Moscone. The hotel staff were very accommodating and fun!
Our room (though small) was spotless and the bed was extremely comfortable. The bathroom is small, but again spotless and updated.
The Hotel lobby is very "Zen" like and warm. The hotel is within walking distance to just about everything. As long as you don't mind walking!
For the price (in S.F.) it is a great find. I would absolutely stay again!

Room Tip: Ask for a high up room. You will get a nice city view!
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  • Stayed: January 2014, travelled on business
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Thank Lila M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 24 January 2014

We're so happy to have you as a loyal Joie De Vivre member, Lila, and we thank you for taking the time to lend us such a kind review of your Hotel Carlton experience. We're certainly proud of our property and its historic charm, and we're glad that the team and our regional accessibility lent ease to your stay in the region. We'd love to host you again, and we hope that you'll think of us the next time you're in San Francisco. All our best until then!

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Reviewed 22 January 2014

The rooms are small but comfortable and charming. Valet car service was great never had to wait long even accommodated our early plan before schedule hours. Liked location not touristy. Would stay again.

Room Tip: Higher floors have great view and less noise
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  • Stayed: December 2013, travelled with family
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1  Thank Leslie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 24 January 2014

We're so happy to hear that you enjoyed the historic charm of our Hotel Carlton and that the outgoing services of our team exceeded the mark. It would be a pleasure to welcome you back and to share even more of our hospitality and city with you, and we encourage you to reach out with any of your future booking needs. All our best, and we hope to hear more from you in the year ahead!

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Additional Information about Hotel Carlton, a Joie de Vivre hotel

Address: 1075 Sutter Street, San Francisco, CA 94109-5817
Phone Number:
Region: United States > California > San Francisco
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#3 Green Hotel in San Francisco
#41 Romantic Hotel in San Francisco
#51 Business Hotel in San Francisco
Price Range: £109 - £313 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Carlton, a Joie de Vivre hotel 3*
Number of rooms: 161
Official Description (provided by the hotel):
The historic Hotel Carlton offers an international ambiance paired with outstanding guest service. Built in 1927, this nine-story San Francisco hotel is 3 blocks from the California Street cable car line, 6 blocks from Union Square, 8 blocks from the main entrance to Chinatown and 9 blocks from Civic Center. Complimentary evening wine receptions are held in Hotel Carlton's lobby nightly and feature live music from local artists. In addition, Hotel Carlton provides complimentary wireless internet to all guests; upgraded bandwidth is also available (surcharge applies). Recently renovated, all 161 non-smoking guestrooms at Hotel Carlton feature remodeled bathrooms including decorative floor and wall tiling, new vanities and sinks. The public spaces showcase cross-cultural design that incorporates treasures from Africa, India, Nepal, Laos and Asia. Our restaurant Saha features award-winning Arabic Fusion cuisine. ... more   less 
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Also Known As:
Carlton Hotel San Francisco
Hotel Carlton San Francisco

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