We reserved a 2 bedroom suite expecting to have 4 people for a family event. We had an unexpected surprise and found out one of our daughters and her partner could now join us as well for this momentous occasion (Masters graduation ceremony). I requested to have the two people included in our reservation in a suite that has two bedrooms and a queen sized sofa bed. I was told unequivocally and in no uncertain terms that the room could only accommodate 5 adults. I wasn't told why, just that 5 was the limit. We've now had to adjust our plans and move to another location (Courtyard by MARRIOTT) which will make logistics more challenging. True customer service is finding a way, especially when a special occasion is involved. I was appalled at the way the hotel staff handled this situation. I understand rules, but sometimes they can be bent. This #1 rated hotel has now lost a potential future guest that has two families living in the local area. I guess that's not a problem for them though, they are #1 (and done!).
- Official Description (provided by the hotel):
- The Hotel Drisco, constructed in 1903, blends traditional elegance with the convenience, comfort, and amenities of a world-class modern hotel. The warm hospitality, inviting atmosphere, and impeccable service are designed to please business and leisure travelers alike. Complimentary services include a gourmet continental breakfast, evening wine reception, chauffeured sedan service to several popular San Francisco locations and complimentary high-speed Internet access. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Ebookers, Cancelon, Evoline ltd and 5viajes2012 S.L. so you can book your Hotel Drisco reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Drisco Hotel San Francisco
- Drisco San Francisco