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“Convenient location”

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Grand Hyatt San Francisco
Ranked #39 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Los Angeles
Level 4 Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Convenient location”
Reviewed 4 September 2008

Hotel website price is $180/night and I got it for $85/night through Priceline. However, the parking at this hotel is $50/night (valet parking too, meaning you need to tip them every time you go in and out), if you don't mind parking your car elsewhere, just research for other parking garage nearby for like $25 - $30 overnight parking.

Check in was smooth and easy. The staff was very friendly and offered a 22nd floor Union Square Macy's view handicap room. Handicap room is only with lower bed, and more armrest by the bathtub and bigger bathroom space and living room space. Therefore, we thought it is ok and we took the offer.
The night view was gorgeous! We were glad that the hotel didn't put us to any cheap room since we were priceline customer.

The room itself is just a normal room, nothing fancy. My only complain is that the room is very close to another room. So, when your neighbor is talking outside or slamming the door, you can totally hear the noise!

  • Liked — convenience
  • Disliked — expensive parking
  • Stayed September 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wingkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
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Traveller tips help you choose the right room.   Room tips (892)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
milano
Level 4 Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 4 September 2008

We stayed there for three nights and it was fantastic.
Our room was spacious, clean and with a great view ( 19th floor).
The staff is very kind, friendly and helpful. We had a problem with a baggage: we forgotten it into the taxi....they helped us immediately and we had the baggage back in 15 minutes.

The hotel is close to Union Square, the Chinese district, the Financial district.
We found very good restaurants at just 5 minutes walking distance from the hotel. Starbucks is just across the street.

Check in was quick and we checked out through the tv system.

  • Liked — the location
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank bubetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, OR
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 24 August 2008

I'm not sure what other people expected from this property, but I had an excellent stay. The room was more than adequate and the beds were superb. The bathroom was clean, nothing special really, but it was functional with nice soaps/shampoos and plush towels. The housekeeping staff were right on top of the little requests we made with a note and a tip. Our room was very quiet and we were on the 4th floor (requested a low floor). The location though makes this hotel. It is about as central as you can get in SF. Walk anywhere and everywhere. Need a Walgreens? Right there. Lori's Diner? Right there. Union Square shopping. Westfield Centre. Virgin Megastore. Coffee, Burritos. Sushi. Pasta. Everywhere! Just a great location for a short visit to San Francisco. If you have higher expectations, try the Ritz Carlton or the Omni. Otherwise, this place is right on par for the money in a major US city. A good value for an active and adventuresome traveler who wants some amenities when they come back from a long day scaling the hills of San Francisco.

  • Stayed August 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank MineralKing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Des Moines, Iowa
Level 6 Contributor
100 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 22 August 2008

The Grand Hyatt in San Francisco is close to everything. It's right by Union Square and near the main bus routes and basically right on top of the cable car routes.

After driving into San Francisco, my husband and I both swore off driving in the city until we had to drive to leave. Its streets are chaotic! Thankfully, with the location of the hotel, we didn't have to worry. We were able to go sight seeing and see everything we wanted because of the location of the hotel near public transportation. Thanks the both the concierges who were able to give detailed bus/trolley/cable car routes to us. They were so helpful!

Check in and check out was a breeze. The lobby is beautiful. Our rooms were smallish, but that's definitely what I expected in a high rise hotel in central San Francisco! We had excellent views from our room and from the lounge a few floor above us. Smashing.

  • Liked — The location and great views, as well as the service.
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank WhirledPeas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Mateo
Level 5 Contributor
80 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 20 August 2008

I stayed one night at the Grand Hyatt in mid-August 2008. i reserved a standard king and was upgraded to the club floor. The hotel and room were clean and well maintained. My room was quite spacious and had an outstanding view. Club level extras included a robe and access to the 32nd floor lounge. The mini TV in the bath had very poor reception and couldn't be watched. The continental breakfast buffet in the lounge was only fair.

The room had two upholstered chairs that were only fair for comfort, but room lighting was excellent. The TV was conventional, probably about 26-inch. The program list in the guest info book didn't match the actual channels and there was no PBS channel, although one was listed in the book.

Windows are not double-paned and street noise was very noticeable at night. Voices from the street were so clear on the 33rd floor that I thought the window must be open--it wasn't. Otherwise the room was quiet.

The bath was relatively small, but a large counter just outside the bath provide lots of storage space. The shower head over the tub had gaps in the spray pattern.

The location on Union Square is outstanding.

Valet parking at $49, almost $56 with tax.

This is a large 4-star hotel that could give more attention to some details. I don't know how the parking charge compares with other SF hotels.

  • Liked — Location & view
  • Disliked — Club floor amenities didn't amount to much
  • Stayed August 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tipster2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dallas
Level 6 Contributor
50 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 13 August 2008

I stayed at this hotel for 5 nights in May. I gave it a score of 7 out of 10.

Pros:
Great location in the middle of union Square
Great city view from the room I stayed
Very friendly and courtesy staffs

Cons:
Black mildew in the shower
Dirty air filter in the room
The double room I had was kind of small, especially the area between the desk and two sofas was crowded.

  • Liked — locatoin
  • Stayed May 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tiger62z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington
Level 5 Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 7 August 2008

Very mediocre.

The view is nice, and I would recommend going for a drink at the 180 lounge just before sunset, but other than that, there are hotels with better decor, better accomodations and more convenient locations.

It's only a few blocks from BART but those few blocks got annoying considering just the week before we were at a cheaper, nicer hotel directly next to a BART station.

The biggest annoyance is that of the 3 different floors we visited, all three reeked of old cigarette smoke.

  • Liked — the view
  • Disliked — the room, the poor value, and the smoky smell
  • Stayed July 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joshkspa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt San Francisco

Property: Grand Hyatt San Francisco
Address: 345 Stockton Street, San Francisco, CA 94108-4694
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Business Hotel in San Francisco
#20 Family Hotel in San Francisco
#23 Romantic Hotel in San Francisco
#25 Luxury Hotel in San Francisco
#29 Green Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Grand Hyatt San Francisco 4*
Number of rooms: 660
Official Description (provided by the hotel):
Located in the heart of the city, the newly renovated Grand Hyatt is steps away form World Premier Shopping, cable cars, Chinatown, the Convention Center. Guests at Grand Hyatt enjoy exquisite comfort & amenities including a complimentary Fitness Center, daily newspapers, free internet access at OneUP restaurant and lobby area and the ultimate sleep experience in a "Grand Bed". ... more   less 
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Also Known As:
Grand Hyatt San Francisco Hotel San Francisco
San Francisco Grand Hyatt
Hyatt San Francisco
San Francisco Hyatt

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