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“Only Place I'd stay in the City”

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Grand Hyatt San Francisco
Ranked #40 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Wellington, New Zealand
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Only Place I'd stay in the City”
Reviewed 19 June 2014

When we arrived we were upgraded to a room that gave us access to the top floor lounge. In here we had beautiful breakfasts, drinks and night time snacks. Our room was large, clean and modern. Only bad thin was the bath was very shallow and short but considering the stunning view over the city we didn't care. The staff where just wonderful and helpful and always smiling. Just perfectly located next to union square, actually jsut perfect

Room Tip: go for a room with lounge access, well worth it
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank IndyG66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, 24 June 2014
Thank you for your comment and glad you had a wonderful time enjoying the view and the food and beverage offered at the Grand Club Lounge! Your compliment on our staffs is much appreciated and I'll be sure to share with the team! Look forward to welcoming you back soon!
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Rating summary
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English first
Milan, Italy
Level Contributor
89 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 19 June 2014

Good position, in Union Square. Room and bathrom with new furniture, Starbucs right next to the hotel. Free and fast Wifi Connection. Nice view, and a fantastic gym where you can see the whole San Francisco skyline.

Room Tip: Ask for a hihg level floor
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  • Stayed June 2014, travelled with friends
    • Value
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    • Sleep Quality
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Helpful?
Thank tripcesare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 June 2014

Fabulous location, bang in the centre of Union Square but this hotel should be like an Ibis or Best Western. They were extremely unhelpful while checking in, made us feel like they were doing a favour while giving us connecting rooms, gave us a low floor ( which also they said were the last connecting rooms left) even though we booked through our Centurion card. A few room lights weren't working when we came in and after telling the housekeeping about 5 times, did they finally sort it out.
The first night an obviously drunk and stoned person knocked on my childrens room door repetitively, after we opened the door, he tried to enter and we pushed him out. We called the management and they didnt even bother responding. The next day we left our hotel at 9 am and on returning at 6 pm, we saw the rooms were still dirty and had not been cleaned. We are frequent travelers and I have NEVER ever experienced a Grand Hyatt like this one.
There are about 10-15 hotels around the same place. Im sure they offer better service.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Aparajita J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
portland
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 18 June 2014

This is a large centrally located hotel in Union Square. The thing that sets it apart is the Club Level. Friendliest service I have experienced. Breakfast and appetizers were both good. Best is from 5pm on they have beer, wine, and cocktails with an honor bar (pour your own) service. A really good value if you like a cocktail or two or three! I would definitely stay here again. If you are a walker you can pretty much cover the city from here and work off the great food in SF.

Room Tip: Spend the money and get on the club level.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Memphis, Tennessee
Level Contributor
77 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 18 June 2014

Oh My Gosh, where do I start -- Beautiful hotel at Union Square -- Everyone working at this hotel were so kind and helpful -- We were on 30th floor room with double beds with a fantastic view of Union Square - Just a short walk to catch public transportation -- great eating places nearby -- I can't comment on hotel food or drink as we did not eat or have a drink there -- Check-In and Check-Out very pleasant - I cannot think of one thing to fault with this hotel -- lobby beautiful -- rooms very nice --

Room Tip: Ask for higher floor
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank southgal60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, 24 June 2014
Thank you so much for your kind words and great to hear you enjoyed your stay with us! Hope you'll have an opportunity to try our menu at OneUP Restaurant & Lounge next time when you come back and visit us!
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Dublin, Ireland
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 June 2014

Myself and my Husband stayed here for four days middle of May 2014 and really enjoyed our stay
The location is fabulous just minutes from Union square, and China Town on the other side.
5/8 mins walk from tram terminal.
The rooms are spacious ,clean and quite.
The staff are amazing, so helpful, friendly and our every need was met.
Great small bar with really good bar food and reasonably prices and music most nights.
Happy hour from 5 pm to 7pm on some drinks.

Room Tip: We did request a quite room and this we did get.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elaine O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, 24 June 2014
Dear Elaine O,

Thank you for taking the time to write us a review. Great to hear you and your husband found our convenient location ideal, close proximity to Union Square and China Town. Our happy hour at OneUp is indeed a great deal and glad you enjoyed it! Please come back and visit us again soon!

Warm regards,
Tiffany
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2014

Excellent location and staff, car park on corner opposite was good value for an overnight stay. Shame about the noise from the road works outside.
Room was good although servicing was erratic.
Enjoyed the food in the restaurant and the service was excellent as far as it went. It would have been better had we had the offer of a bread roll whilst we waited for our mains, also a server could have asked if we needed anything such as mustard (had my own) and how was our food!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt San Francisco

Property: Grand Hyatt San Francisco
Address: 345 Stockton Street, San Francisco, CA 94108-4694
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Business Hotel in San Francisco
#20 Family Hotel in San Francisco
#23 Romantic Hotel in San Francisco
#26 Luxury Hotel in San Francisco
#29 Green Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Grand Hyatt San Francisco 4*
Number of rooms: 660
Official Description (provided by the hotel):
Located in the heart of the city, the newly renovated Grand Hyatt is steps away form World Premier Shopping, cable cars, Chinatown, the Convention Center. Guests at Grand Hyatt enjoy exquisite comfort & amenities including a complimentary Fitness Center, daily newspapers, free internet access at OneUP restaurant and lobby area and the ultimate sleep experience in a "Grand Bed". ... more   less 
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Also Known As:
Grand Hyatt San Francisco Hotel San Francisco
San Francisco Grand Hyatt
Hyatt San Francisco
San Francisco Hyatt

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