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“Abit disappointed with this one”

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Holiday Inn Civic Center (San Francisco)
Ranked #121 of 229 Hotels in San Francisco
New Zeland
Level 6 Contributor
137 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Abit disappointed with this one”
Reviewed 1 June 2014

Pool wasnt clean. Situated in not so good area which we didnt realise with being travellers.
The rooms were small and of average standard. We didnt really expect this from Holiday Inn as most of the ones we have stayed in elsewhere have been very good value for money. We had a weirdo outside our room knocking and trying to get in. Rung security they got him out of the building but didnt ring us and tell this so were on edge for the night. Couldnt work out how he got in there. Outside of hotel alot of homeless frequenting the area.

The guy at the Hotel bar (Gary) I think was great and the service good. The restaurant provided a very good meal and the service was good.

The woman who checked us in was great and very helpful. She was not on duty when the guy was lottering around outside our room.

Room Tip: Dont think i would stay here again due to the guy hanging out in the corridor and the homeless peopl...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wendy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInn_SFCC, Assistant to the General Manager at Holiday Inn Civic Center (San Francisco), responded to this review, 10 June 2014
Thank you for your feedback. We will be sure to share your praises to our Front Office staff and with Gary in our lounge. Our staff is a proud reflection of our brand standard to embody great hotels guests love, and we are grateful to hear they met your needs. We sincerely apologize for the inconvenience you experienced during your stay and for not having our Security Manager follow-up with you. We appreciate the opportunity to grow from your comments in our continuous efforts to uphold our brand reputation for creating great hotels guests love.

Holiday Inn San Francisco Civic Center
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1,195 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Dana Point
Level 4 Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 June 2014

Our stay at this hotel was due to participation in Push America's Journey of Hope event. At check-in, we were greeted cheerfully and expertly by Mark, and the process was quick and easy. He also took the time to assure a follow-up reservation we had for our daughter for the next night was also taken care of. We were given all the information we would need for public transportation including the cable cars as well as other attractions. Our room was pleasantly appointed with all we expected. It was clean, the furniture very comfortable, and the usual noise from the air conditioning was absent. I happened to have a follow-up question as we were leaving the facility and talked to Darrin, a very pleasant doorman/porter. He was helpful but most impressive was he remembered me and my family during our whole visit. We had breakfast in the hotel and enjoyed the buffet, it being complete with everything from eggs, sausage & bacon to fresh fruit and cereals, juice and coffee. While all this was above expectations, we found the area of the hotel to be in a less than favorable area with homeless encampments on nearby streets, people with appearances and actions which could lead one to believe they may not be in a safe area, and access via a one way street that if you don't know the location, you may find it difficult to navigate to. And while there is on-site parking for a fee, which compared to other areas is reasonable, don't come and expect to fit a large SUV or other oversize vehicle in the garage. While security seemed very adequate, notices are posted to advise not to leave valuables in vehicles. Over all, we would stay at this hotel again when in San Francisco due to the staff, service, and cleanliness.

Room Tip: Choose a north side room above floor 9 and room numbers above 25 (odd) to avoid view blocked by near...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jack R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInn_SFCC, Assistant to the General Manager at Holiday Inn Civic Center (San Francisco), responded to this review, 10 June 2014
Holiday Inn San Francisco Civic Center is pleased to hear you enjoyed your stay for your Push America’s Journey of Hope event! Thank you for your kind comments regarding Mark and Darrin. Mark and Darrin aim to support visitors in making the most of their stay and they will be happy to know a guest appreciated their service. Please know they will be recognized in our next staff meeting. We are glad you were satisfied with Holiday Inn San Francisco Civic Center’s consistency in our brand’s commitment to comfort and cleanliness. Being in the heart of a highly-populated urban city, we are located in a diverse community. We appreciate you giving us the opportunity to host your stay in San Francisco and hope to welcome you back to should you find yourself needing future hotel accommodations.

Holiday Inn San Francisco Civic Center
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Tampa, Florida
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 May 2014

Nice hotel. Staff is nice. I am a Gold Member and the person in front of me at the hotel was also a Gold Member and got a free upgrade. I wasn't offered that, so that bothered me. Not sure how they go about picking and choosing. Parking is $42 at the hotel. There is a parking garage next door for half that amount, so I recommend that. The hotel is in a decent area, however there is some riff raff. A few blocks up it gets nicer. Hotels are more expensive as you move up towards the water though, so if you can compromise walking past some ruff street people, then its worth paying a little less. It's still expensive, but still less than other hotels. There was also garbage under my bed and a mans sock.

Room Tip: Ask for an upgrade.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheryl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInn_SFCC, Assistant to GM at Holiday Inn Civic Center (San Francisco), responded to this review, 29 May 2014
Gold IHG Rewards Club Members are highly regarded as loyal advocates for our brand and Holiday Inn Civic Center continuously seeks to reciprocate that dedication. We apologize for this momentary setback as well as if you felt you weren't offered a free upgrade. If you would like to discuss this with our Front Office Manager, David Camacho he will ensure you are taken care of. He may be reached at 415-626-6103 or david.camacho@ihg.com.

Being that parking is limited in the middle of bustling downtown San Francisco we do have to charge a comparable rate to guests who need the additional accommodation. However, we apologize if the parking fees were an unexpected expense. We do our best to provide the most value to our guests as our parking lot is secure, permits 24 hour access, and allows in-and-out privileges. Many other local parking facilities enforce limited operating hours and/or no in-and-out benefits, but depending upon your needs with car access they may be a considerable option.

Gold IHG Rewards Club Members are highly regarded as loyal advocates for our brand and Holiday Inn Civic Center continuously seeks to reciprocate that dedication. We apologize for this momentary setback as well as if you felt you weren’t offered a free upgrade. If you would like to discuss this with our Front Office Manager, David Camacho he will ensure you are taken care of. He may be reached at 415-626-6103 or david.camacho@ihg.com.

Being that parking is limited in the middle of bustling downtown San Francisco we do have to charge a comparable rate to guests who need the additional accommodation. However, we apologize if the parking fees were an unexpected expense. We do our best to provide the most value to our guests as our parking lot is secure, permits 24 hour access, and allows in-and-out privileges. Many other local parking facilities enforce limited operating hours and/or no in-and-out benefits, but depending upon your needs with car access they may be a considerable option.

Our Central Market location is in the heart of the very exciting San Francisco changes with culture, entertainment, history, technology and government all coming together along with vibrant new housing and restaurants. We greatly apologize about the garbage under your bed; our Housekeeping Manager has been informed and will ensure this should not happen again. Thank you for your feedback in our continuous efforts to learn from our guest experience. We hope for the opportunity to have you back with us and earn your loyalty once again.


Holiday Inn San Francisco Civic Center
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Hong Kong
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 May 2014

Holiday Inn Civic Center is on the same block of a BART station which make its a convenient place to stay. I would suggest staying at the executive or club floor which have the newer or updated rooms. Balconies has a great view of the classic Ophelia theater. The hotel is also within walking distance to coffee shops and convenience stores but a lot of homeless people in the neighborhood which may make it seem unsafe at nighttime. Rooms are clean, Beds are fairly comfortable and has the traditional holiday inn pillow menu. Overall a decent stay

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Expl0rerII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInn_SFCC, Assistant to GM at Holiday Inn Civic Center (San Francisco), responded to this review, 29 May 2014
Public transportation is most travelers’ means of getting around town and we are pleased you found our location to be convenient for this need. The Central Market location is in the heart of the very exciting San Francisco changes with culture, entertainment, history, technology and government all coming together along with vibrant new housing and restaurants. As safety is always a first priority for our hotel, we do implement security measures to reassure guests with confidence and comfort. Holiday Inn seeks to give guests a sense of value, comfort, and reliability and we are pleased you felt Holiday Inn San Francisco Civic Center was reflective of the brand’s reputation. Thank you for your feedback and enthusiasm, we look forward to having another opportunity to host your stay in San Francisco.

Holiday Inn San Francisco Civic Center
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Brussels, Belgium
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 May 2014

Location for us was great, just close to the centre and where we wanted to be. Considering how expensive hotels in SF are, this is somewhat a good value. The walls are thin, the first night there was a party next door, after 3 warnings I told the reception to call the police and they did come. I just arrived from 13 hours flight and was woken up too many times.

I couldn't expect much from the hotel so it's not THAT bad. standard holiday inn though our room has a permanent stench that I don't know what.

Some people say the area is dodgy. It is and nearly the rest of SF actually but we didn't experience violence or intimidation that made us scared or feeling unsafe. I parked my rented car on the street for two nights and that was OK though I think it got minor scratch. Parking on the street is free after in the evening.

As I didn't mess up the room that much I didn't ask for room to be cleaned up for about 4 days and they got really worried and very insisting everyday (perhaps they think I was hiding something but I actually save them the trouble of cleaning up).

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aki B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInn_SFCC, Assistant to GM at Holiday Inn Civic Center (San Francisco), responded to this review, 29 May 2014
Holiday Inn San Francisco Civic Center is pleased to hear our property’s convenient proximity to main attractions was to your liking. We are proud to hear that you can count on us to uphold the quality and value that our brand represents. We apologize that other guest room noise was disruptive to your stay. Parking is an additional consideration when visiting the city of San Francisco and we do provide comparable rates, 24 hour access, and unlimited in-and-out privileges parking lot. We apologize if our Housekeeping staff was persistent about cleaning your guest room. Our Housekeepers make sure quality standards are met when delivering guest experience that is unique and brings the brand to life. We appreciate the opportunity to grow from your feedback and hope you will give us another chance to host your stay in San Francisco.

Holiday Inn San Francisco Civic Center
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Bengaluru, India
Level 5 Contributor
55 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 26 May 2014 via mobile

Very good hotel, clean and courteous staff. Always helpful. Has a small shop inside, who arranged a day trip to Yosemite. The problem is the neighbourhood. There are quite a few poor homeless wandering around. You will feel unsafe to walk during the night, though there are lot of cop cars which are always on watch.

Stayed May 2014, travelled solo
Helpful?
Thank SaibalBas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInn_SFCC, Assistant to GM at Holiday Inn Civic Center (San Francisco), responded to this review, 29 May 2014
Holiday Inn San Francisco Civic Center knows our guests seek only the best in service and we strive to lead the way. We are happy you were able to enjoy the best of San Francisco with our helpful staff and cleanliness. Being in the heart of a highly-populated urban city, we are located in a diverse community. As safety is always a first priority for our hotel, we do implement security measures to reassure guests with confidence and comfort. Thank you for your feedback and for entrusting us with your stay in San Francisco.

Holiday Inn San Francisco Civic Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, CO
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 May 2014

The main reason for the 3 star rating is the area the hotel is in. it's pretty seedy. And a major construction project going on across 8th street. Also, it was so loud at night...not really the fault of the hotel.

I was here for 2 nights on a business trip and the hotel was perfectly adequate for that purpose. The hotel lobby is really nice and the restaurant serves a pretty delicious breakfast. The staff was very friendly and helpful.

My room was clean, which is the most important thing for me. The bed was comfortable, but he pillows were not. There are plenty of pillows, which is nice and I was able to eventually find a configuration with 2 of them to get me through the night.

Room Tip: See if you can get a room away from the the 8th/market intersection, that might help with the noise
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank edszr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInn_SFCC, Assistant to GM at Holiday Inn Civic Center (San Francisco), responded to this review, 29 May 2014
Thank you for sharing your experience at Holiday Inn San Francisco Civic Center. Being in the heart of a highly-populated urban city, we are located in a diverse community. We regret outside noise was disruptive to your stay which is sometimes unavoidable in the city. We look forward to welcoming you back with our upcoming transformations to our Mid-Market area such as exiting new companies, arts groups, restaurants and housing arriving.

Holiday Inn San Francisco Civic Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Civic Center (San Francisco)

Property: Holiday Inn Civic Center (San Francisco)
Address: 50 8th St, San Francisco, CA 94103-1409
Phone Number:
Region: United States > California > San Francisco > SoMa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #121 of 229 Hotels in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Holiday Inn Civic Center (San Francisco) 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
The Holiday Inn Civic Center Hotel is a full service hotel located in the San Francisco Performing Arts and Government District. Our hotel location is just steps from City Hall, Orpheum Theater, San Francisco Opera and Ballet, Davies Symphony Hall and Asian Art Museum. Guests at the Holiday Inn Civic Center Hotel San Francisco will enjoy our complimentary Wireless Internet access throughout the hotel, free HBO, outdoor heated pool and sundeck, fitness center, and on site laundry facilities. Drinks and dining are available at the 50onEighth Restaurant/Lounge. Major Credit Cards are required at check in. Indoor parking offered for $37 plus tax per day if driving in from either the San Francisco SFO or Oakland OAK airports or if traveling through the Bay Area and exploring the California Pacific Coast by car. Antique trolley cars provide convenient transportation to nearby Union Square, Chinatown, Moscone Convention Center, Fisherman s Wharf and Pier 39 attractions. Or catch the subway to the AT&T Ballpark, home to the San Francisco Giants baseball team. With our 100% customer satisfaction, we look forward to welcoming you to the Holiday Inn Civic Center Hotel. We hope to be your home away from home each and every time you visit the San Francisco Bay Area. ... more   less 
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Also Known As:
Holiday Inn Civic Center (San Francisco) Hotel San Francisco
Holiday Inn San Francisco
San Francisco Holiday Inn

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