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“Clean, friendly, but noisy!”

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Holiday Inn Civic Center (San Francisco)
Ranked #125 of 230 Hotels in San Francisco
Reviewed 28 June 2014

We stayed here for a military homecoming/Giants game outing, which was a 2 day event. At the last minute, I wanted to get another room. The staff was very helpful, got me the best price for both rooms, & were very professional.

The rooms are standard but were clean. We stayed on the 10th floor facing all the construction, unfortunately. They start working very early and it was noisy at 5:30 am so we didn't sleep with the balcony door open on the second night.

The bartender in the lounge was very slow and not attentive at all. The pizza was below average but covered our needs that night.

The Hotel is conveniently located next to all modes of transportation and freeway close. We will stay in the future if we need a hotel inside the city.

Room Tip: Ask for room with odd numbers..quieter!!
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  • Stayed: June 2014, travelled with friends
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2  Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInn_SFCC, Assistant to the General Manager at Holiday Inn Civic Center (San Francisco), responded to this reviewResponded 10 July 2014

Thank you for taking the time to review our hotel. We’re glad to hear that you were p leased with your rooms and the rate while you stayed with us to go to a Giants game. We are sorry to hear that there was noise that didn't allow for you to rest. We do our best to ensure guests are completely satisfied and if there are any disruptions coming from a source that we may take action on, going forward, please let Guest Services know and we will resolve the matter right away. We hope to have the opportunity to welcome you back for your next visit to San Francisco.

Warm regards, Holiday Inn Civic Center San Francisco

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Reviewed 26 June 2014 via mobile

This hotel is a half a block away from the public transportation system (Bart, muni) underground, bus, and street cars. Also a good walk to many shops and restaurants. Though there are quiet a number if homeless around the area, it is still as long as you don't bother them, they won't bother you, as anywhere in the SFO area need to be made around of your surroundings. The hotel is very reasonable priced. I stayed at this property a little over a year ago and at the time they were doing some improvements. The property, lobby, and rooms were very clean. The front desk staff were very and extremely helpful. The property has a restaurant on site, an outdoor heated pool and a small fitness center. There is also washing facilities on site should you needed them and also offer free internet access wifi in the rooms. As far as getting around, unless your going to go to napa valley, you don't need a car. The public transportation system is very safe. Though there are homeless that hang out around the underground at the top and by the turnstiles and at times there can be bad odors smell of body odor or urine, there is no issues once past the turnstiles and on the actual train, bus, street, or cable car. They are clean with no grafetti. I would recommend the public transportation system. They have a clipper card that you can use with all the public transportation agencies. Though it costs $3 for the card, it's worth it. Can even get use the system from SFO or OAK airports.

  • Stayed: June 2014
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1  Thank Ezmail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInn_SFCC, Assistant to the General Manager at Holiday Inn Civic Center (San Francisco), responded to this reviewResponded 30 June 2014

Thank you for taking the time to review our hotel and for the five stars! We are happy your enjoyed our location and took advantage of it during your visit! Thank you so much for choosing the Holiday Inn Civic Center and we hope to welcome you again for your next visit to San Francisco.

Warm regards, Holiday Inn Civic Center San Francisco

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Reviewed 24 June 2014

The first impression of the Holiday Inn was not super- no wheelchair ramp, no easy way for us to get our luggage in and no porter at all out front. In fact, at 1300h when we arrived, no one at all helped us with all our bags.
However, the friendly, courteous and efficient service at the front desk made up for it. As a Priority Club member, the staff also made a point to recognize me and also helped gain extra IHG points!. The bellboy/porters could be very abrupt and appear uncaring. Even on leaving- they did not bother helping us with all our luggage (we had been to Bot Con in Pasadena and killed it buying Transformers).
Security measures added to this hotel include- swiping your card in prior to the lift taking you to your floor (ensuring no access via elevator for outsiders). The room itself was a relief- large room, clean, airy, smelt nice and had a small balcony where we were greeted by a hummingbird!. That was an amazing sight. Our room overlooked the pool- which was not a problem as it was closed at 2200h.
Wi-fi is complimentary and worked well during my visit. More than 2 devices could be connected at a time. Wi-fi passcode is given at check-in which saves me time from asking and very different from Starwood properties which charge you anything from $12-15 every 24 hours to have access.
The pool was good but we did not have time to use the gym. Instead, a very short walk took us to the Public Library, Civic Centre park, Asian Art Museum and City Hall. Indeed, there are very many panhandlers and homeless people in this part of town. However, one of those guys proved super helpful at the BART and helped us negotiate how to get tickets etc. I find a smile and kind word gets you through.
We did not try the hotel breakfast as we opted to do laundry- conveniently located at the 4th floor. Washing takes quarters- costs $2 and drying the same. Detergent is available in the gift shop downstairs about $1.25 and dryer fabric 0.50 a piece. It takes 35 mins to wash and 48 minutes to dry on permanent press.
Check-out was speedy and super efficient which we totally appreciate.

CONS: although i felt comfy and have been in far dodgier places, my husband felt unsafe especially at night time.
Speaking to a friend who has lived there 11 years, she explained that because of the climate and also the park in that area; most homeless will congregate there especially. Basically, the newly rich 1% in the I.T industry have displaced a lot of people from their homes- they can pay more, so landlords kick out the lower wage earners. SF has always been an expensive city so you see the poor, the mentally unwell and unlucky down and out in San Francisco.
The smell was also a turn-off for my husband. I thought Paris Metro smelled worse plus can hold my breath longer. Some of my patients smell worse so it did not bother me.

PROS: the rooms, the services,the amenities-pool, gym, laundry, the location- close to trams, buses, BART and MUNI. Walking distance to Market area, UN Plaza and Civic Centre. Free Wi-fi!!

Room Tip: Ask for a room on the higher floors to avoid street noise if you are a sensitive type. I slept reall...
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  • Stayed: June 2014, travelled as a couple
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1  Thank spunkeymonkey78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInn_SFCC, Assistant to the General Manager at Holiday Inn Civic Center (San Francisco), responded to this reviewResponded 30 June 2014

Thank you for taking the time to review our hotel. We’re glad to know that our rooms, amenities and helpful staff met the needs of your business trip to San Francisco. Thank you also for expressing your concerns. Being in the heart of a highly-populated urban city, we are located in a diverse community. As safety is always a first priority for our hotel, we do implement security measures to reassure guests with confidence and comfort. Holiday Inn Civic Center takes every measure to keep our guests and their belongings safe and secure. An individual must have an activated guest room key to access all elevators, restrooms, guest rooms, and facilities, as all entry ways have key scanners that must verify guest status before enabling entry. The neighborhood is undergoing a major transformation and we hope to welcome you again for your next visit to San Francisco.

Warm regards, Holiday Inn Civic Center San Francisco

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Reviewed 22 June 2014

I spent a week in this Hotel. Close to the worst Market's zone, but enough safe, at least during the day. Lots of homeless browzing around, walking up and down, close to the hotel, or sleep on the sidewalk. Nevertheless, isnt the worst zone to be at SF. 15 minutes from downtown Union Square. WI-FI work in the room. A couple of computer plus a print machine available for customers . ATM machine in the Hotel. Could became very expensive, during week-end. Parking available. If you take a rate free of breakfast should be cheaper. Breakfast is nothing at all: Not a piece of fresh vegetable, only scambled eggs or boiled, some kind of salty cheese, stinky croissant, bred. Because of lot of variaty of people caming from Japan and China the hotel could be very jammed. Washer and dryer machine available for the clients. Pool and gym room. Consigliato anche se si trova nella zona di Market St, zona piena di barboni e pazzi. 15 minuti da Union Square. Wi-Fi in camera. Ci sono 2 computer per uso collettivo più una stampante. Bancomat presente. Lavatrice/Asciugatrice a disposizione. Piscina e sala pesi. La colazione è veramente scarsa: uova bollite, o strapazzate, nessuna verdura, un po' di frutta. I dolci meglio lasciarli perdere .Prendete la tariffa senza colazione. Hotel nella media ma che può diventare caro.

Room Tip: Meglio senza colazione, specialmente se siete Italiani. Vi abbassa anche il costo della tariffa. Pre...
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  • Stayed: June 2014, travelled as a couple
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Thank caffelatteMilano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInn_SFCC, Assistant to the General Manager at Holiday Inn Civic Center (San Francisco), responded to this reviewResponded 27 June 2014

Thank you for taking the time to review our hotel. The transformation and growth in the Mid-Market area has brought an increased presence of SF agencies to deal with homeless issues both here and throughout the City. Unfortunately, these issues are prevalent and visible throughout the city. Thank you so much for choosing the Holiday Inn Civic Center and we hope to welcome you again for your next visit to San Francisco.

Warm regards, Holiday Inn Civic Center San Francisco

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Reviewed 21 June 2014

It's a Holiday Inn which means large rooms, confortable bed, amenities in the room and bathroom and a good service from the staff.
The towels were brand new and soft, everything very clean and confortable.
They have a continental breakfast for a fair price with many options of fruits, breads, cereal, cakes, to name some.
You get free wifi in the lobby and in the rooms.
The staff was helpfull giving directions to get a bus to Fisherman's Wharf.
Although the location is near Union Square, there are many homeless people in the area and some of them bothers you when you're passing in front of them.

  • Stayed: June 2014, travelled with friends
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Thank Renata3012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInn_SFCC, Assistant to the General Manager at Holiday Inn Civic Center (San Francisco), responded to this reviewResponded 30 June 2014

Thank you for taking the time to review our hotel. We are happy your enjoyed our amenities and excellent service from our committed staff. We’re also glad to know that the offerings for breakfast were to your liking. The transformation and growth in the Mid-Market area has brought an increased presence of SF agencies to deal with homeless issues both here and throughout the City. Unfortunately, these issues are prevalent and visible throughout the city. Thank you so much for choosing the Holiday Inn Civic Center and we hope to welcome you again for your next visit to San Francisco.

Warm regards, Holiday Inn Civic Center San Francisco

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Reviewed 20 June 2014

Stayed here in early June 2014. Rooms are clean but not 5 star quality. The air conditioning is a floor unit which is very noisy when it is on. There is also very little to do around this area. However if you are driving, there is a secured car park within the hotel which is very convenient. Since this area is outside the normal tourist area in Union Square, would not recommend walk around at night. The charges for car park is daily and can be charged to the room. Overall this hotel can be considered a 3.5 star, but very clean.

Room Tip: Take a high floor. Also be aware that the location is not good for casual walk abouts.
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  • Stayed: June 2014, travelled on business
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1  Thank KLTan-Malaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInn_SFCC, Assistant to the General Manager at Holiday Inn Civic Center (San Francisco), responded to this reviewResponded 30 June 2014

Thank you for choosing the Holiday Inn Civic Center for your stay in San Francisco. Currently rated as a 3 star hotel we pride ourselves in exceeding our guests’ expectations of quality by providing a great and modern hotel, in a central San Francisco location, at a very competitive price. We are within walking distance of museums, music venues, and some of the most up-and-coming restaurants. Located a half block from a major transportation hub, all of San Francisco is easily accessible.

Warm regards, Holiday Inn Civic Center San Francisco

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Reviewed 19 June 2014

I agree with other travelers about the neighborhood. It's pretty sketchy around the hotel, but the location is central to everything you need to do or see in San Francisco. The staff is great and the facilities themselves are clean. I had a nice room on the top floor and spend some time in the restaurant and the food was OK.

Access to the BART and the airport is a great feature for the hotel. It is right off of the UN Plaza station and is a quick walk to the hotel.

Room Tip: This is a busy area of San Francisco - a higher floor room is definitely better for the noise factor...
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  • Stayed: June 2014, travelled on business
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    • Cleanliness
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Thank Lawerence S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInn_SFCC, Assistant to the General Manager at Holiday Inn Civic Center (San Francisco), responded to this reviewResponded 27 June 2014

Thank you for taking the time to review our hotel. We are happy you enjoyed our location and took advantage of it for your sightseeing! Our staff strives to maintain a beautiful building while also concentrating on service to our guests. It’s nice to hear when we have succeeded. Thank you so much for choosing the Holiday Inn Civic Center and we hope to welcome you again for your next visit to San Francisco.
Warm regards, Holiday Inn Civic Center San Francisco

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Additional Information about Holiday Inn Civic Center (San Francisco)

Address: 50 8th St, San Francisco, CA 94103-1409
Phone Number:
Region: United States > California > San Francisco > SoMa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #125 of 230 Hotels in San Francisco
Price Range: £132 - £371 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Civic Center (San Francisco) 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
The Holiday Inn Civic Center Hotel is a full service hotel located in the San Francisco Performing Arts and Government District. Our hotel location is just steps from City Hall, Orpheum Theater, San Francisco Opera and Ballet, Davies Symphony Hall and Asian Art Museum. Guests at the Holiday Inn Civic Center Hotel San Francisco will enjoy our complimentary Wireless Internet access throughout the hotel, free HBO, outdoor heated pool and sundeck, fitness center, and on site laundry facilities. Drinks and dining are available at the 50onEighth Restaurant/Lounge. Major Credit Cards are required at check in. Indoor parking offered for $37 plus tax per day if driving in from either the San Francisco SFO or Oakland OAK airports or if traveling through the Bay Area and exploring the California Pacific Coast by car. Antique trolley cars provide convenient transportation to nearby Union Square, Chinatown, Moscone Convention Center, Fisherman s Wharf and Pier 39 attractions. Or catch the subway to the AT&T Ballpark, home to the San Francisco Giants baseball team. With our 100% customer satisfaction, we look forward to welcoming you to the Holiday Inn Civic Center Hotel. We hope to be your home away from home each and every time you visit the San Francisco Bay Area. ... more   less 
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Also Known As:
Holiday Inn Civic Center (San Francisco) Hotel San Francisco
Holiday Inn San Francisco
San Francisco Holiday Inn

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