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“Thoughtless management”

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Hilton San Francisco Financial District
Ranked #70 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersBronze level
SHERMAN OAKS
1 review
“Thoughtless management”
Reviewed 19 February 2014

I require handicapped parking. Access to the handicapped parking area was blocked by the parking valets and all the handicapped spaces were used for valet parking. Never again. Both thoughtless and illegal.

Stayed February 2014, travelled with family
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank JOHN A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mesui P, Front Office Manager at Hilton San Francisco Financial District, responded to this review, 28 February 2014
We thank you for submitting a guest survey. Our team is taking appropriate actions to address the issue that you noted. On behalf of our staff, I, sincerely, apologize for the issue that you experienced with the parking. I assure you that we take the ADA standards very seriously, and this issue will be corrected immediately. Our team hopes that you will return to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,515 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (717)
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English first
San Diego, California
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 February 2014

Good location, loved going to Chinatown for food just steps away. Just blocks to the Financial District which was great for me. Cool big Buddha in front of place. Big downside is the rooms are not well insulated and it's noisy. Hard to sleep, there are better choices like the Omni nearby.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WRLDTraveler45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mesui P, Front Office Manager at Hilton San Francisco Financial District, responded to this review, 3 March 2014
Thank you for submitting a guest review. Our team is saddened that our service and accommodations were less than stellar. We hope that you will return and give our team another chance to provide the kind and caring hospitality that we are know for.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
119 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed 18 February 2014

Enjoyed my stay at this branch of Hilton, staff were very nice on check-in, got a great room with a great view. We did have some very noisy, very drunk guests who were screaming and kicking the walls at 2am in the morning, it wasn't something you'd expect from a brand like Hilton but to be fair it wasn't the fault of the hotel or the staff, so I'll give this hotel the full 5 stars.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vincejd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mesui P, Front Office Manager at Hilton San Francisco Financial District, responded to this review, 3 March 2014
Thank you very much for this review. Our team strives to deliver the Hilton Brand Promise, which is to ensure that every guest is cared for, valued, and respected. It appears that we delivered upon this promise. We hope that you will return and stay with us again. Thank you for the very kind comments about our staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 18 February 2014

I stayed at the Hilton Financial District for 9 days and it was excellent. The room was clean and the bed was comfortable. The location was excellent and the staff were all very friendly and helpful. It was a comfortable walk to the Embarcadero as well as Fisherman's Wharf. I would definitely recommend this hotel for business or leisure.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 250tiffanyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mesui P, Front Office Manager at Hilton San Francisco Financial District, responded to this review, 3 March 2014
This great news! Thank you very much for the great comments about our staff and accommodations. Please come back and stay with us again. We appreciate you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Livermore, United States
1 review
Reviewed 17 February 2014

Booked a room at this location for Valentines day, was quoted one price and charged almost double, issue still not resolved. Also there seemed to be some kind of parade preparations going on outside in the streets AND in the hotel parking lot that were very loud and we could here from our room (which was on the 25th floor)

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mesui P, Front Office Manager at Hilton San Francisco Financial District, responded to this review, 3 March 2014
Thank you for submitting a guest review. We are disappointed that the service and accommodations fell far short of exceptional. Management did send out an email to you to resolve the issue with the rate. We appreciate your feedback and hope that you will return to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 February 2014 via mobile

It was a rather average experience & like most people have said, it's more in china town than financial district. I booked it through Priceline so was value for money in SFO but I wouldn't consider the property a 4*

Ask for rooms on higher floor

Stayed May 2013, travelled as a couple
Helpful?
Thank lifeasiknowit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, United States
1 review
Reviewed 16 February 2014

WATCH OUT! expensive breakfast IS NOT included. My on-line breakfast clearly stated "breakfast included" ... and I clearly asked the breakfast maitre d. PROBLEM was I don't think she understood my question ... Lo and behold ... a $27 charge for breakfast.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Craig H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton San Francisco Financial District

Property: Hilton San Francisco Financial District
Address: 750 Kearny Street, San Francisco, CA 94108-1860
Phone Number:
Region: United States > California > San Francisco > Financial District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#15 Spa Hotel in San Francisco
#41 Luxury Hotel in San Francisco
#53 Business Hotel in San Francisco
#57 Romantic Hotel in San Francisco
#57 Green Hotel in San Francisco
#58 Family Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton San Francisco Financial District 4*
Number of rooms: 543
Official Description (provided by the hotel):
The Hilton San Francisco Financial District soars 27 stories, offering stunning panoramic views of the city skyline and San Francisco Bay. Located in the historic center of the city, the hotel sits at the crossroads of the Financial District, Chinatown, North Beach and Nob Hill. You are just steps away from San Francisco's most popular attractions such as Alcatraz, Union Square, Fisherman's Wharf, Coit Tower, and Lombard Street. ... more   less 
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Also Known As:
Hilton San Francisco Financial District Hotel San Francisco
Hilton Hotel San Francisco
San Francisco Hilton

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