Outstanding location, service, and concierge is one of the best!!! Thank you for an outstanding stay!!! The location is great and convenient for business or pleasure. I have stayed there over 5 times.More
Outstanding location, service, and concierge is one of the best!!! Thank you for an outstanding stay!!! The location is great and convenient for business or pleasure. I have stayed there over 5 times.MoreShow less
Thank you very much for continuing to stay with us. It is truly a pleasure to see such glowing comments about our staff, especially our concierge. I assure you that we will recognize him for the outstanding hospitality that he provides. We look forward to your next stay with us. Thank you again!
The perfect place for all family ages to experience the event. We would all definitely chose this hotel again and recommend to anyone interested in this special occasion. They thought of everything. The breakfast buffet was most complete and the staff even accomodated the children by making pancakes when there were none on the buffet that day.
Thank you very much for submitting a review. Our team strives to ensure that every guest is cared for, valued, and respected. We are very happy to see that we were able to deliver upon this Hilton promise. Our staff hopes that you will return and stay with us again.
The hotel is conveniently located and access is easy. Staff and service was A+. If you can get an executive floor room with bay views go for it. Super nice, especially if the windows are nice and clean. The room itself was nice, a little better than a middle of the road Hilton. Overall a solid place to stay if the price is right. I'd definitely stay here again if I need to be in downtown SF.
Wow! Thank you for the A+ vote of confidence for our staff and service. We appreciate you! Please come back and stay with us again!
Stayed at this Hilton in the heart of Chinatown during Chinese new year week. It was decorated for the new year to the max. Room size was decent for the SF financial area and this part of town is very quiet in the wee hours of the morning, unlike others where you hear sirens.
Easy walk to the office and lots of restaurant choices in all directions.
Thank you very much for the generous scores and kind comments. Our team is thrilled that you enjoyed the service and accommodations. We look forward to your return. Thank you again for sharing!
Be very careful at this site. Aside from not getting the room we were booked because they were overbooked, we were given a key to a room that was occupied! We walked straight in on someone else. I don't know where the breakdown was in the check-in / checkout system or if the person was let in the room by some staff member but I hope they figure it out and close the hole.
We thank you for submitting a guest review. Our team is aware, and alarmed to see this issue. We take this security issue very seriously, and we are taking corrective actions to prevent further issues like this. Management is also further reviewing the issue with your room type. On behalf of our staff, I, sincerely, apologize for these issues that you experienced. We do hope that you will still return and stay with us again. Feel free to contact me directly should your travels bring you back to San Francisco.
The best aspect of this hotel is the service. The front desk staff are very welcoming, personable, and efficient. As I entered the lobby to check out, I was instantly offered the hotel's car service to the airport, which was a terrific deal. About the same price as a cab, but a nice black sedan with a friendly and professional driver-- and it can be charged to your room. Also, this hotel is in a great location for business in San Francisco-- walkable to everything in the financial district and beyond.
The rooms themselves have been nicely redecorated with a modern, contemporary style. However, the interior hallways could use a facelift-- drab carpet and wallpaper plus poor lighting give it a very Soviet feel. The common areas are decent, though it could use some ambience at night. The main entrance was decorated entirely in Chinese furnishings, some of which may have been for the Chinese New Year.
I would recommend this hotel to business travelers for the service and convenient location.
Thank you for submitting a guest review. It is always a pleasure to hear from our guests. We appreciate the candid comments about the hallway lighting. I assure you that we will review this with our team and during our inspections of the property. We appreciate you! Our staff looks forward to your return.