I loved the location and set up of this hotel. Nicely appointed rooms. Valet cheaper than most. I can say that everyone on staff except for one member who didn't belong there was excellent and kind. Very sad to say I had an issue with a staff member, I believe his name was Lonnie. I walked in and got in line. I looked at Lonnie and he didn't acknowledge me so I waited in line. Another couple came in and he looked at them and said "I can help u over here", passed me right over. When the people in front of me were done I was pretty upset and let the other front desk woman now helping me know what happened. She apologized offered free breakfast the next morning got my room together and calmed me down very professionally; she had excellent customer service skills. As she's finishing up with us Lonnie decides to walk over and state to me that the couple had been there first. In disbelief of his audacity and not wanting to deal with him I said that's not what happened and proceeded toward the elevator. He then called out that I should have been paying attention. At which point my husband became very upset at the unbelievable situation and asked for the manager, whom went in the elevator with us and did the best she could to calm us down, as we were rather upset. She later reviewed the incident and talked to her staff member and corrected it on our side by comping a free night, which was very nice. We did not see that staff member again for the remainder of our stay and it was a very pleasant rest of the stay. Everyone else that worked there was so nice and professional. This is a very nice hotel and they have excellent staff, just watch out for the one bad seed.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Odigeo, Hotels.com, Priceline, Marriott, Agoda, Traveltool, S.L.U., TripOnline SA, Evoline ltd, Cancelon, getaroom.com and HRS so you can book your Courtyard San Francisco Fisherman's Wharf reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Courtyard By Marriott Fisherman`s Wharf Hotel San Francisco
- Courtyard Fishermans Wharf
- Courtyard San Francisco
- San Francisco Marriott
- San Francisco Courtyard