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“Excellent and Professional staff and service.”

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Hyatt Regency San Francisco
Ranked #57 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
New England
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excellent and Professional staff and service.”
Reviewed 29 August 2014

We had a wonderful experience at the Hyatt! Everyone we encountered was fabulous!! The doormen and valet were so friendly and helpful. A special Thank you to Kinsey and Brendan (I hope I have your names right!) who helped make our stay extra special after a small bump in the beginning :) The location is THE BEST!! We walked across the street to the Ferry Building and walked along the pier. So Wonderful! Relaxing on the balcony watching the boats, just awesome! The room was immaculate and our housekeeper, Emily, was wonderful and so accommodating! We enjoyed dinner in the restaurant and the food was delicious. We will definitely be back!! Get a higher floor with a view of the Bay and ENJOY!!

Room Tip: A higher floor will definitely improve your view.
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Koro214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, 3 September 2014
Wow! Thank you so much for your review! We are thrilled you had such a great experience at the Hyatt Regency San Francisco! Sounds like you had a fun time at the Ferry Building Farmers Market and you enjoyed the beautiful view from your room. I'm particular happy to read all the comments about the service provided by our staffs! Your compliment is our biggest accomplishment and we certainly look forward to welcoming you back again!
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4,198 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Scottsdale, Arizona
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 August 2014

We have stayed at this property a number of times. The rooms are always clean and the service is always professional. We enjoyed our view. The exercise room is huge and there are many options to choose from if you need an early morning workout. There are also maps for runners if you want to get out and explore the city. You are close to all excursions.

Room Tip: Each room has a view. If you want a full view; ask for a room with a full balcony. It is worth the e...
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Green Features: Recycling containers are available and you don't need to clean your sheets unless you request.
  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, 3 September 2014
Dear Lisa D,

Thank you for your review and welcomed back! We are delighted your return visit was an enjoyable one and great to hear our service continue to meet your expectations! We look forward to see you again soon.

Warm regards,
Tiffany
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 August 2014

I really enjoyed this hotel and look forward to returning. I found the price to be competitive, given other downtown locations. If you get a bay-view room, it's spectacular. The location is also great for downtown, where you're within 2 miles of most major attractions.

Room Tip: Go for the Bay View with a balcony, it's worth it!
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  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank mfletch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, 27 August 2014
Thank you so much for your review! We are delighted you had a wonderful time at the Hyatt Regency San Francisco. We certainly look forward to welcoming you back in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
132 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
Reviewed 24 August 2014

My wife and I stayed here 6 nights starting on August 16, 2014. We took a yellow taxi from SFO for a cost of $43.50. We were able to check in early - before noon. The wait at check in was 5 minutes. We had a King Bay View Balcony room on the 14th floor. Rooms were large with a mini fridge, full size balcony with 2 chairs and a table. The rooms had A/C and heat which worked very well. Ice machines located at the end of the hallways. The room was very quiet. No street noise at all. Internet is not free and had two options - I used the high speed option for $14.95 a night and was very satisfied with the speed and ease of connecting a laptop and ipad. I used the Fitness center 4 times during my stay and it was very well equipped. I did not get a chance to eat at the Eclipse restaurant. The staff from check in, concierge, and housekeeping were delightful, pleasant, and very helpful. Check out is easy with either a web option or check out via the TV Menu - of course you can wait at the desk too! There is no pool. This is definitely a business class hotel. While i do not think San Francisco is a great vacation choice with kids- this hotel is not family oriented and I may have seen 1 child during our stay. It is located near hundreds of shops within 5 minutes or less in a very safe feeling neighborhood away from the maddening crowds at Fisherman Wharf. The Ferry terminal across the street allows you access to just about anywhere. Will definitely stay here again.

Room Tip: Bay view room worth the cost
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 August 2014 via mobile

Upon check in, I was delighted by the location and service. The big, beautiful atrium was awe inspiring. The convenience to shopping and walk ability to entertainment was thrilling. My idealic setting was shattered at about 6 am as the street noise was quite deafening. I am not an early riser, but if I was, this would be an exceptional choice of hotels. If you prefer to sleep in, stay somewhere else.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Craig V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
151 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 23 August 2014 via mobile

You could fit a boutique hotel into this hotel's atrium.

This hotel is well Located near many SF attractions but it can take longer for you to get to your room than to get anywhere else.

Rooms are modern and comfortable and most if not all have semi private balconies - a really nice touch.

Restaurant is fine for breakfast. The bar is sub par.

This is a decent hotel but best for when you are hunting for points, or attending a conference, not when planning a romantic weekend.

Stayed August 2014, travelled on business
Helpful?
1 Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clifton Park, New York, United States
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 August 2014

We just stayed at the Hyatt at Embarcadero and it was fabulous! First of all, the hotel is so close to everything and had a great view of the Bay. After flying all day, when we came up from the BART, our hotel was right across the street. You can get the trolley, cable and bus right there also. The rooms were nice and the restaurant was lovely. Breakfast buffet changed every morning. Housekeeping was so accommodating as we kept asking for more coffee. It has a beautiful lobby and the concierge was so helpful each day. They equipped us with maps and all the info we needed. I can't wait to go back!!!

Room Tip: The higher up, the better the view.
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Dee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency San Francisco

Property: Hyatt Regency San Francisco
Address: 5 Embarcadero Center, San Francisco, CA 94111-4800
Phone Number:
Region: United States > California > San Francisco > Financial District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Green Hotel in San Francisco
#32 Luxury Hotel in San Francisco
#42 Business Hotel in San Francisco
#51 Romantic Hotel in San Francisco
#61 Family Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hyatt Regency San Francisco 4*
Number of rooms: 804
Official Description (provided by the hotel):
The 804-room Hyatt Regency San Francisco is the City's only luxury waterfront hotel with breathtaking bay and city views. Ideally located for business and leisure, the hotel is in the Financial District, and close to all major city attractions, and located across the street from the renovated historical Ferry Building. ... more   less 
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Also Known As:
Hyatt Regency San Francisco Hotel San Francisco
San Francisco Hyatt Regency
Hyatt San Francisco

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