Because the hotel is on a small side street, there are homeless people right outside the hotel. It's a bit difficult coming and going from the hotel with young children. A larger hotel has more entry space to control the sidewalk. The lobby was small and quaint. Our room was fine, the a/c didn't work well. We had a junior suite. The bed and pillows very comfy. The bathroom is great and the shower is wonderful. Bath products were top of the line. The restaurant downstairs was okay.