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“Hit The Marq.” 5 of 5 bubbles
Review of San Francisco Marriott Marquis

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San Francisco Marriott Marquis
Ranked #39 of 227 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
White Rock, Canada
Level Contributor
133 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Hit The Marq.”
5 of 5 bubbles Reviewed 6 April 2014

The Marriott Marquis in San Francisco is a world class hotel in a world class city. Not much more needs to be said. It is expensive like everything in San Francisco. The location is excellent, with endless shopping, eating and drinking options nearby. It's an easy walk to AT&T Park as well. There is a public parking structure kitty corner from the hotel's front door that's half the price of the Marriott's valet. We felt our car was reasonably safe in the public parkade. An expensive drink at The View, the Marriott's top floor lounge, should be considered mandatory. Of course you can go up to the lounge and skip the drink but still take in the stunning views.

  • Stayed July 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank protravel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, 8 April 2014
Dear protravel1,
Thank you for your amazing review of the San Francisco Marriott Marquis! We are delighted to hear you and your family had a wonderful time exploring San Francisco and enjoyed your stay with us! We look forward to welcoming your and your family back soon!
Warm regards,
The San Francisco Marriott Marquis
P.S. Thanks for sharing your great photos!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,379 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Ligonier PA
Level Contributor
185 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 5 April 2014

I have stayed all over the city and this is one of the best. Great location, nice lobby, friendly and helpful staff. Comparable to Hilton or Nikko. Throbbing street life on three sides, and close to excellent dining and sightseeing--about a 20-minute walk to North Beach. Room was good size and very comfortable. No bad views on upper floors, and a 360 from the bar at The View. Not quite the view you can get at the Mark Hopkins, but there it's not 360. All sorts of transportation options nearby. I came just to enjoy San Francisco and this hotel filled that bill very well.

Room Tip: Construction on the Fourth Street side.
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  • Stayed March 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dukesnyder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, 7 April 2014
Dear Dukesnyder,
Thank you for your 5-Star review! It was delightful to read you enjoyed all the San Francisco Marriott Marquis has to offer along with the vibrant neighborhoods just steps from our door. We can't wait to have you back soon!
Warm regards,
The San Francisco Marriott Marquis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashua, New Hampshire
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 5 April 2014 via mobile

I had the opportunity to stay at the SF Marriott Marquis for MacWorld 2014 at reduced rates. A wonderful time as the folks at the Bin55, View, Bell Hop, and Mission Grille were all very cordial and provided outstanding service.

Had dinner a couple of times at Bin55 and Cathy one the main servers those evenings was very kind and absolutely made sure my order was correct and promptly provided. Other servers like Alina and the nice gentleman also made sure my order was correct.

The room I was in was perfect temperature wise and just right. The heat or AC barely kicked at all in the week I was there. The only negative item of my the room was the beds were a bit short and I'm under 5' 9.

Room service was very responsive the nights and breakfast time I ordered. Maybe have been a bit pricey, but I enjoyed it. Taxis are easily available, the nice man with the Top Hat at the Taxi area, easily whistles for the taxis that literally arrive every minute. The. Viatorm bus tour service also picks and drops you off here if you had a pre-arranged tour; another wonderful perk of staying here.

WiFi costs extra in your room, but I brought my own Verizon 4520L modem with me so had zero impact to me. The other times, free WiFi in either the lobby area or Starbucks or at the Moscone center where the MacWorld 2014 was held.

On the day of the checkout, it was very quiet. A very nice stay and love to come back here again.

Stayed March 2014, travelled solo
Helpful?
Thank fratwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, 7 April 2014
Dear fratwell,
Thank you for your 5-Star review! It gives us great pleasure to read such wonderful compliments regarding your experience with us, particularly your praise of our Bin 55 Team. Please know we will be sure they are recognized in our next Staff meeting. We look forward to welcoming you back to the Marquis the next time your travels bring you to San Francisco.
Kind regards,
The San Francisco Marriott Marquis
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Atlanta, Georgia
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 5 April 2014 via mobile

I've stayed here half a dozen times over the past 6 months. The location is close to the office, BART, a few blocks from Union Square, across the street from a mall, and has a Starbucks in the lobby. The rooms are nicely sized and the staff has always been kind and efficient. This location also works particularly well when my family decides to tag along.

Stayed March 2014, travelled on business
Helpful?
Thank luvwatercantswim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, 7 April 2014
Dear luvwatercantswim,
Thank you for your fabulous review! What an honor to read you have been staying with us for many of your visits to San Francisco. We are so delighted you have been enjoying your stays along with so many attributes the San Francisco Marriott Marquis has to offer. We can’t wait to welcome you back and hopefully your family soon to the City by the Bay!
Warm regards,
The San Francisco Marriott Marquis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bronx, New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 5 April 2014 via mobile

We stayed at the Marriott Marquis for 4 nights and we were happy that it was right across the street from parking (in hotel parking was too expensive!) and walking distance to chinatown, awesome shopping and great eateries.

The View gives a great view of the city and is a must do for a romantic evening. The only problem is that it gets very crowded and it's hard to get a seat. The waitresses are very nice & although we couldn't find them when we were ready to leave, we understood that she was very busy.

We didn't get to eat at the Mission Grille restaurant at the hotel bc they closed so early for breakfast & kind of expensive. And the Bin wine bar next to checking closed at 11pm... What if we wanted a drink at 1115?

So the hotel room was a decent size and comfortable but when our flight was cancelled and we needed to extend our stay for 1 more night, we were at first told that it shouldn't be a problem. When we tried to confirm a few hours later, a manager (I think his name was Craig Nicholson) demanded we tell him who we spoke to earlier because they were wrong - we would not be able to stay at the quoted rate ... We were very upset bc we had already paid for 4 nights and they would rather get someone else in off the street than let us pay for another night even thought we offered to pay $100 more than what we had paid for previously. He was very rude, unyielding and unsympathetic. We have been loyal patrons of the Marriott chain for almost 10 years but because of this one rude manager and one incident, we will never stay at a Marriott hotel again.

Stayed February 2014, travelled as a couple
Helpful?
Thank Everlyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, 7 April 2014
Dear Everlyn R.,
Thank you for taking the time to share your impressions of the San Francisco Marriott Marquis. We appreciate your honest and valuable feedback; as this assists us in further improving our services. We do hope you accept our sincere apology for your experience with one of our front office managers when trying to extend your reservation. This must have been very frustrating and we are sorry it occurred. This is not how we wish to treat one of our valued guests. Everything we do is aimed at providing you with an excellent experience. We would like to regain your trust and hope to serve you again in the future.
Kind regards,
The San Francisco Marriott Marquis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Broomfield, Colorado
Level Contributor
282 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
5 of 5 bubbles Reviewed 3 April 2014

This is my 3 or 4th stay here, its been a couple years. Hotel has been remolded nicely!

The rooms were updated nicely, clean and more modern rooms. Comfy beds and a good atmosphere.

front desk check in was easy, nice friendly staff. Malte was excellent, much appreciate his great service.

Concierge lounge is nice for those level rooms and elite members, Breakfast was large and quite good overall.

If you have a conference at Moscone West, this is the closest hotel by far to the show, Less than 2 minute walk.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, 4 April 2014
Dear Brian C.,
Thank you for your 5-star review! It was an honor to read you have stayed with us for several of your visits to San Francisco and we value your loyalty and support of Marriott when traveling. It was a pleasure to learn our location worked perfectly for your stay; our hotel has one of the premier locations to the Moscone Convention Center, and is just steps away from Union Square, fine dining and transportation. Your wonderful comments and compliments regarding all aspects of your including our host Malte are appreciated. Please know Malte will be recognized during our next team meeting. We look forward to welcoming you back soon.
Warm regards,
The San Francisco Marriott Marquis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarasota, Florida
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 3 April 2014

Friendly service all around. Club Level has one of the best spreads (Breakfast, dinner apps, desserts, all day snacks) we've seen for a Marriott. Rooms are small, but you are going to get that in any big city. They are very clean and kept up though.
We ate in the sports/wine bar- great food. There is a Starbucks in the lobby. Also, go up to the 39th? floor (can't remember the name of the place) but swanky bar with a one of a kind view of the city. There are some great little unassuming restaurants right outside, too, that were were recommended to try.
Walk to Union Square- tons of shopping, cafes, bars, lots to do and see. Great location!

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VegasGirl118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, 4 April 2014
Dear VegasGirl118,
Thank you for your wonderful comments and choosing the San Francisco Marriott Marquis as your hotel of choice for your recent visit to the City by the Bay! I am so happy we were able to make it such a great experience. We look forward to having you back soon.
Warm regards,
The San Francisco Marriott Marquis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about San Francisco Marriott Marquis

Property: San Francisco Marriott Marquis
Address: 780 Mission Street, San Francisco, CA 94103-3113
Region: United States > California > San Francisco > SoMa , South Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Suites Wheelchair access
Hotel Style:
#23 Business Hotel in San Francisco
#25 Luxury Hotel in San Francisco
#30 Green Hotel in San Francisco
#41 Family Hotel in San Francisco
#45 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:4 star — San Francisco Marriott Marquis 4*
Number of rooms: 1500
Reservation Options:
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Also Known As:
San Francisco Marriott Marquis Hotel San Francisco
Marriott San Francisco

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