I came to San Francisco for a vacation with my boyfriend and we stayed here for three nights. All in all it was a very nice hotel stay.
The location is great. Close to Union Square, the subway (straight to the airport) and plenty of shopping choices (a couple of malls and also the high-end boutiques - they even gave me a map with all the shops on it).
My room was very nice - a large corner suite overlooking the city. It was nicely decorated, plenty of space and the bed was very comfy! The internet is pricey at $15.00/day and initially the system wouldn't let me connect but after being connected to the tech department it worked very well for the rest of my stay. Did I mention the bed was comfy...because it was!
Others have mentioned the lobby noise. It's quite something! I guess with lots of conferences and the fact that the restaurant/lounge is open to the area it's going to happen. In some ways it's kind of nice to have that sort of atmosphere but other times it's like walking through a Las Vegas casino!
I enjoyed staying at this hotel. If I could get a good rate for this place the next time I'm in San Francisco I'd consider this hotel.More