My experience at Marriott Marquis has been below satisfactory, and not exemplary.
I first became aware of the service upon entering the hotel, in order to get a room. With my lover's hand in my right hand, we waited in line for 5 minutes in order to be serviced. This is a step any visitor must go through, and a level of waiting not in line with my expectations for a Marriott Marquis level hotel.
Further during this extended waiting period, I immediately became aware of the numerous amount of people who were located within the hotel lobby. This is not a discrete location, for an intimate rendezvous.
What I like is this hotel has an exquisite decor and reminds me of some of the other Marriott Marquis I have stayed in. It has excellent marble flooring, mahogany countertops and trimmings. These are elements I expect and enjoy from a Marriott Marquis hotel.
Despite the positives, there continued to be more negative and mediocre parts of the experience which influenced my stay. These are areas which should be improved.
First, upon arising the next morning, we made our way down to the breakfast location which is set on the second floor. This is confusing, given we originally expected breakfast to be served at the first floor restaurant area and caused us to make an additional trip. This type of architectural layout is not appropriate for this level of a hotel.
Second, the quality of the breakfast was mediocre. Limited variety of food and fruits were offered at the breakfast buffet. I simply expect more.
Third, housekeeping was done in a slow fashion. Our suite was usually not cleaned until the afternoon and housekeeping was only offered once a day. For a hotel of this class, I would expect twice daily housekeeping services to be offered.
In conclusion, this is a mediocre Marriott Marquis. It will become a top class hotel if the above changes are made.
The room was not as spacious as expected.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Priceline and Ebookers so you can book your San Francisco Marriott Marquis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- San Francisco Marriott Marquis Hotel San Francisco
- Marriott San Francisco