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“Great property, great location, great staff”

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San Francisco Marriott Marquis
Ranked #28 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Denver, Colorado, United States
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great property, great location, great staff”
Reviewed 14 May 2014

This hotel, is a large property, but you don't feel lost in the vastness! The location was perfect for wine tour pick up (Terrific Tours), and close to everything. We walked to the SF Giants ball park for a great game, and also walked all the way to the wharf another day. (It was so much nicer than waiting in line for the trolley and being stuff in with a bunch of other tourist! The views from the bar on the top are not to be missed, we enjoyed drinks and snacks up there. Perfect location.

Room Tip: I think they all have great views.
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  • Stayed April 2014, travelled with friends
    • Value
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Helpful?
Thank westycruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, 15 May 2014
Dear westycruiser,
5-stars…amazing! Thank you so much for your review and recommendation of the San Francisco Marriott Marquis. We were so excited to read you took advantage of our fabulous location and walked to so many of the cities sites and attractions! The View is a fantastic spot to relax after a day of sightseeing with the most fantastic views and we are so glad you were able to experience.
We look forward to welcoming you back soon.
Kind regards,
The San Francisco Marriott Marquis
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San Jose, California
Level 5 Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 14 May 2014

Check in was quick and the reception desk staff was quite friendly along with the bellmen. Very efficient service all around. We were given a room on the 26th floor. Great views! Even though the beds were made up too quickly and was a bit messy, I loved how comfy the bed and the soft plush pillows. Slept like a baby! The bathroom was large and clean. Location of this hotel is wonderful. Close to Union Square, Market street, BART, Westfield shopping center, Yerba Buena Center etc.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank Curly323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, 15 May 2014
Dear Curly323,
Thank you very much for your splendid review of the San Francisco Marriott Marquis. We are so thrilled you were pleased with the hotel and it is wonderful to read our service, location and views were on the mark. Thank you once more for your comments and we look forward to welcoming you back on your next visit to the city.
Warm regards from the San Francisco Marriott Marquis
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Melbourne, Australia
Level 5 Contributor
56 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 13 May 2014

The Location is just awesome, you are bang on the down town of San Francisco. We stayed here for 5 nights and it was great. We parked in a car park close by, valet parking was available but $65 for a night was a bit too much. So we parked around the corner for half price and we left the car in the car park. Tram and even the famous cable car tram leaves 3 min walk away from it. Main road with shops, Restaurant and convenience stores are very very close. We booked online and requested feather free room, when we went up we noticed it hasn't been done. We notified the front desk and it was done in a jiffy. Very apologetic and friendly. Staff was helpful and the rooms were very clean and a reasonable size.

  • Stayed March 2014, travelled with friends
    • Value
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Helpful?
Thank sunshinetom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, 14 May 2014
Dear sunshinetom,
Thank you for your recent 5 night stay and your four star review of the San Francisco Marriott Marquis. We are delighted you enjoyed your stay and we look forward to hosting you again the next time your travels bring you to the City by the Bay.
Best Regards from the San Francisco Marriott Marquis
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Pickering, Ontario, Canada
Level 4 Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 13 May 2014

Stayed at the Marriott for the week of March 3rd for 5 nights. Attended a conference at the hotel for the entire week.

I was in a room on the 4th floor, facing the small square in the back of the hotel. The room was very big! It had two double beds and two chairs. I could not get over the size of the room. A third double bed could have fit in.

The bed was not very comfortable. I think it had a pillow top but it was lumpy.

Overall the room was very clean. When I did check in on the first night, I did notice a hair under one drinking glass in the bathroom. I did mention it to the manager. I received a very polite apology and a $50 credit.

I did have free wifi as part of my conference. I would negotiate getting the free wifi if you are there as a regular guest.

The hotel is situated in the heart of Union Square. I was walking distance to lots of shopping and the cable car. There are numerous restaurants around the hotel. There was a Target right across the street.

Do NOT buy anything from the Starbucks in the hotel. EXTREMELY OVERPRICED. My regular iced coffee which I purchase for about $3.50 was $5.00 in the hotel! There are two Starbucks directly across the street from the hotel.

Overall, a very nice hotel. I would stay there again.

  • Stayed March 2014, travelled on business
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Helpful?
Thank disneynorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, 15 May 2014
Dear disneynorth,
Thank you for choosing the San Francisco Marriott Marquis while attending a conference, and for sharing your impressions about your stay! We are pleased to hear you enjoyed our location, your guest room and service. We look forward to welcoming you back soon!
Warm regards,
The San Francisco Marriott Marquis
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Albany, Oregon
Level 6 Contributor
114 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 13 May 2014

We found this place with no problems, just a hop, skip and a bump from the freeway. The reservations department failed in reserving the correct room. None the less the room was clean, updated and had a nice view (16th floor corner rm). With a family of four, the room was definitely too small. Considering we did not spend a lot of time in our room, it worked this time around.

Other benefits include, parking garage across the street ($34night) and Bart station, trolley cars and bus stop all just a few short blocks from the front door. In addition you will find shopping, dining and entertainment all within walking distance.

The view from 39th floor lounge is AWESOME. Make time to enjoy some cocktails or dessert up there. Another satisfied stay at a Marriott.

Room Tip: corner room on 16th floor had nice view but I would wager the higher the better.
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  • Stayed May 2014, travelled with family
    • Value
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Helpful?
Thank Striker701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, 14 May 2014
Dear Striker701,
Thank you so much for your wonderful comments regarding your stay here at the San Francisco Marriott Marquis. We are very happy you and your family had a great stay and enjoyed so many aspects of the hotel and the surrounding neighborhoods. We appreciate you pointing out how “AWESOME” The View is and glad you were able to experience it! We hope to see you and your family again soon.
Warm regards from the San Francisco Marriott Marquis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seoul, South Korea
Level 6 Contributor
120 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 13 May 2014

The check-in process was flawless. It's a huge hotels, and you are surrounded by crowd regardless of time.
The room assigned to me was little gloomy facing another building.
The room had weird smell!!
The bathroom was large enough.
Overall, the stay was OK.
The locationwise, it is located near the center of the downtown of SF, and you can pretty much walk to every department stores and many restaurants.

  • Stayed May 2014, travelled on business
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Helpful?
Thank irxraydoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, 14 May 2014
Dear irxraydoc,
We are happy to have had the pleasure of hosting you and appreciate you providing a review about your stay. So glad to hear our location worked perfectly for your visit. However, we will be sure to address your comments regarding your room with the appropriate team members. We do hope you will choose us once again when your travels bring you back to the City by the Bay as we'd love to have you.
Kind regards,
The San Francisco Marriott Marquis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 May 2014

We took the BART from the airport to Powell station and it was just a few minutes walk, which was not bad with the luggage we had. Check in and check out was effortless; staff were friendly. The front desk staff, Olga, was very sweet and was kind enough to throw in complimentary WiFi in our room so we didn't have to hang out in the lobby.

The location was convenient with nearby shopping and restaurants.

The only negative was the fire alarm around 1am! After flying in, wandering around and being tired, it was a bit of an inconvenience but not something in the hotel's control. It was a reminder to always read the sign on the door so you know where to exit!

I would stay here again.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beela_Calgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, 14 May 2014
Dear Beela_Calgary,
Thank you for your wonderful review. We are so happy you chose us as your hotel for your visit to San Francisco. We appreciate your kind comments for Olga and your great tip about using our public transportation system BART and locating exits. We look forward to seeing you back here soon!
Warm regards,
The San Francisco Marriott Marquis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about San Francisco Marriott Marquis

Property: San Francisco Marriott Marquis
Address: 780 Mission Street, San Francisco, CA 94103-3113
Region: United States > California > San Francisco > SoMa , South Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Suites Wheelchair access
Hotel Style:
#18 Luxury Hotel in San Francisco
#23 Green Hotel in San Francisco
#23 Business Hotel in San Francisco
#41 Family Hotel in San Francisco
#45 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:4 star — San Francisco Marriott Marquis 4*
Number of rooms: 1500
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Also Known As:
San Francisco Marriott Marquis Hotel San Francisco
Marriott San Francisco

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