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Babsgal
Walnut Creek, California

Beautiful hotel

5.0 of 5 bubblesReviewed 3 Jul 2019
Central location. Can walk to many restaurants. There are so many museums within a few blocks. San Francisco is known for shopping and the hotel is near numerous streets of shopping as well as the beautiful Westfield Mall.
Date of stay: June 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Marriott Marquis San Francisco, responded to this review
Responded 4 Jul 2019
Dear Babsgal,

Thank you for the wonderful review of your stay at the San Francisco Marriott Marquis! We are pleased you found our location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back whenever you are in the area.

David W.
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (8,206)
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3,805
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Reviewed 2 July 2019 via mobile

This was a fantastic stay! From check-in until I checked out 4 days later, the staff went out of their way to ensure my stay was enjoyable. The staff at the desk and the concierge gave wonderful suggestions on tours and businesses within walking distance. The housekeeping crew did a fantastic job on my room and were very courteous when they came in contact with us. The staff and the FOOD at the executive lounge (M Lounge) was excellent! The staff was always friendly and the food.... best food at a lounge!!! This hotel is in a great area and special thanks for lost and found for returning my items after I checked out!!! Amazing and above and beyond the Bonvoy experience I was expecting. I’m coming back!!!!!

Date of stay: July 2019
Trip type: Travelled with family
2  Thank Daniel O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Marriott Marquis San Francisco, responded to this reviewResponded 3 July 2019

Dear bcso669,

We are flattered by your very kind review of San Francisco Marriott Marquis. Our devoted associates are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality stood out. Your kind compliments will surely be shared with our entire team. Thank you for staying with us, and we look forward to welcoming you and your family back soon.

David W.
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2019 via mobile

Fast, friendly check-in and everyone encountered was very helpful. Nice touch - chocolates were being handed out to people waiting in the lobby.

I had a newly renovated room which was spacious and modern, and the bed was very comfortable. Centrally located hotel close to thanks he BART station, lots of shopping and restaurants nearby, and a short 20 min walk to Chinatown.

Overall an enjoyable stay.

Date of stay: June 2019
Trip type: Travelled on business
2  Thank K8567SGjoew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Marriott Marquis San Francisco, responded to this reviewResponded 30 June 2019

Dear K8567SGjoew,

We are delighted you chose to stay at San Francisco Marriott Marquis. Thank you for sharing about your wonderful check-in experience, and we are glad you liked our modernized rooms, particularly comfortable beds. We are also pleased you loved our accessible location, and we hope to welcome you back soon.

David W.
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2019

Excellent stay for my family at a good location!
It is located near Union Square where we can find dining and shopping options easily. At the same time, there are plenty of transport options as well bringing us to various parts of SF without problem.
Room we stayed in was newly furbished and of good size. Despite the crowd over the Memorial Day weekend, there wasn't any delays on the elevators. Having a longer line at the concierge and counters was understandable but it didn't affect their services.
we did not opt for breakfast and found plenty of options like Denny's, Starbucks and other coffee places.
An enjoyable stay indeed! will not hesitate to return!

Date of stay: May 2019
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank AlbusD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Marriott Marquis San Francisco, responded to this reviewResponded 1 July 2019

Dear AlbusD,

Thank you for choosing to stay at San Francisco Marriott Marquis. We are so pleased to read that our accessible location to nearby attractions worked well for your visit. Thank you again for letting us know you had an enjoyable stay and that you loved our well-appointed spacious guest rooms. We look forward to welcoming you and your family back soon.

David W.
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2019

This is hotel is very conveniently located for people who are at SFO for business to be conducted downtown. I stayed here to attend a conference at Moscone Center and it was just walking distance from the hotel. It wouldn't be wrong to describe that the hotel is located centrally being just walking distance from Union Square and other landmark places.

Its a very busy hotel and yet the front office is smooth and prompt in its service. I got to stay at the 19th floor at one of the newly remodelled rooms - as the reception executive described- and i found the room spacious and accommodative. The window overlooked the Museum of Modern Art (MOMA) and St Patrick Catholic church. The room came equipped with a wifi Tablet providing info about the city and the hotel. Many services of the room could be time managed with this tab - which is a good feature. The room had utilities like iron/ironing table and an electric kettle.

The breakfast at the hotel was very substandard but I truly believe that it was so because the rooms were bought as a block deal by the conference managers who decided on a low cost menu to boost their own margins. The hotel shouldn't have agreed for such a third class breakfast plummeting their own standards. That's the only bleak spot on their repertoire during my stay.

Room tip: Opt for newly remodelled higher elevated rooms
Date of stay: June 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank drhanishgupta
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Marriott Marquis San Francisco, responded to this reviewResponded 7 July 2019

Dear channelblu,

Thank you for choosing the San Francisco Marriott Marquis for your stay while you visited Moscone Center for your conference. We are thrilled to read that you loved our front desk service, convenient location which was perfect for your needs, as well as your well-equipped room. However, we regret your disappointment with our breakfast offerings during your visit. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future.

David W.
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2019

Hotel is in the heart of the city and aneady bart ride from sfo but I hope others have better luck with getting into the room ( took 3 trips to the desk to get a key that would work in the end they had to give me a new room - 3 long trips down from the 11th floor) and the floor plan is a maze. Very difficult to find the elevator from the room.

Date of stay: June 2019
Trip type: Travelled on business
2  Thank John N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Marriott Marquis San Francisco, responded to this reviewResponded 28 June 2019

Dear John,

Thank you for your feedback. We are glad you had an okay stay overall and that our location was convenient for you. However, we apologize for the issue you experienced with your room key. We will evaluate if we can do anything differently to avoid such inconveniences. It was our pleasure serving you, and we hope you will stay with us again when your travels bring you this way.

David W.
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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