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“Location makes up for other downsides”

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Sheraton Fisherman's Wharf Hotel
Ranked #106 of 228 Hotels in San Francisco
GreenLeadersSilver level
Kolkata (Calcutta), India
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Location makes up for other downsides”
Reviewed 29 January 2014

I thought the hotel was a tad bit expensive, but the location more than made up for this. Also, we got upgraded to an Starwood Preferred Guest Floor, which was nicer than the other floors. Beds were super comfortable

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank abhayag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, 30 January 2014
Dear abhayag,

Thanks for the very thoughtful review of Sheraton Fisherman's Wharf. It was nice to hear that you enjoyed your stay with us. We appreciated that you found our beds comfortable and liked the upgrade to the SPG floor.

It was a pleasure to serve you. Please come back to see us again.

Sincerely,
Michael Hirsch
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (715)
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Schriever, Louisiana
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 January 2014

This hotel was nicely decorated, very clean and good location! We were in walking distance to the pier. We walked maybe 5 minutes and we were looking at Alcatraz! A block away from there were the sea lions. We had a 5 minute cab ride to the cable cars which I think we probably could have walked. We ordered room service that night. The service was prompt and the food was hot! Our food was delicious and we forgot to order drinks. No worries without us even asking they brought 3 glasses of water with our meals. Getting our car took no time. The service was good!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gonzagigi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, 30 January 2014
Dear gonzagigi,

It was a pleasure to read you 5 star review of Sheraton Fisherman's Wharf. We were so glad that you enjoyed your stay so thoroughly. Thanks for the nice remarks about our Team members. It put a smile on a bunch of faces this morning!

It was a pleasure to serve you. Please come back soon to see us.

Sincerely,
Michael Hirsch
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Unterpleichfeld
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 28 January 2014

Stayed 2 nights there. Too old and worn out. Loud rooms. Hear everything from the street - and from rooms nearby. No Wifi at rooms - only for 15 $..... - you just pass the road and get a better one for free.

All in one - not good. For me, Sheraton is a better name as what we have seen here.

Room Tip: Hotel ist zu alt - gegenüber gibt es bessere Zimmer für etwas mehr Geld, da hatten wir das Jahr vorh...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DrDurango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, 30 January 2014
Dear DrDurango,

We read your review with some interest. We will take your comments into consideration as we make our future improvement plans.

Sincerely,
Michael Hirsch
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Kennebunkport, Maine
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 January 2014

Very nice place, excellent location and staff. No surprises with the bill.
Would like to see internet in the rooms available at no charge or included with the daily rate. Carpet need updating.
Will most definitely stay there again.

Room Tip: Ask for a room with a view.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Edward1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, 27 January 2014
Dear Edward,

We are thankful for the great 5 star review. It was nice to read that you enjoyed our excellent location and friendly, efficient staff.

It was a pleasure to serve you. We look forward to welcoming you back to Sheraton Fisherman's Wharf.

Sincerely,
Michael Hirsch
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Detroit
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 January 2014

Stayed at the Sheraton for 4 nights in January. Great location near the wharf attractiions and the cable car (Powell-Mason line) and trolley. It's a little old looking and the room was nothing special but it was clean and a good value for San Francisco. Housekeeping was good and front desk staff very helpful and pleasent.

If you are expecting a Four Seasons experience the Sheraton's not for you. If you are used to Courtyards and Hampton Inns it should be more than acceptable and you can't beat the location.

I would reccommend as long as your expectations are properly aligned.

Room Tip: I had an outside facing room and it is a little noisy. But, I kind of like that while in a city...
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wolvmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, 24 January 2014
Dear wolvmar,

Thanks for sharing your experience. You are correct that we do not compete with luxury hotels in the city but have a fantastic location, clean, comfortable rooms and a friendly staff. Just a matter of how much you want to spend.

We look forward to welcoming you back.

Sincerely,
Michael Hirsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Flossmoor,IL
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 January 2014

Staff, Room and Common Areas met our expectations. Light rail close by. We were on first floor and had no noise problems. Concierge recommended a few breakfast options, one of which we tried. Good recommendation.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tomaszewski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, 24 January 2014
Dear Tomaszewski,

It was nice to hear that you had a good experience at Sheraton Fisherman's Wharf. Thanks for the strong rating and comments about our helpful concierge staff.

Please come back soon to visit us.

Sincerely,
Michael Hirsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Terre, New Caledonia
1 review
Reviewed 23 January 2014

Congratulations concerning your staff Prince.
Hé was very helpfull. It was very appréciated to hâve somebody speaking french.
We were so well that We décided to stay one day more.
We réally enjoyed our stay and kept a very nice opinion about Prince advices which were very greatfull.
Claudine lecuyer room 3102 from 1/21/14 to 1/23/14
Emmanuelle collomb room 3104 from 1/21/14 to 1/23/14

U

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emmanuelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, 30 January 2014
Dear Emmanuelle and Claudia,

Thanks so much for the kind comments about Prince. He thinks that he is a Guest Service Agent but he really is our best sales person! He truly personifies our service credo and are very proud to have him on our Team.

It was a pleasure to serve you. We look forward to welcoming you back to Sheraton Fisherman's Wharf.

Sincerely,
Michael Hirsch
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Fisherman's Wharf Hotel

Property: Sheraton Fisherman's Wharf Hotel
Address: 2500 Mason Street, San Francisco, CA 94133-1450
Phone Number:
Region: United States > California > San Francisco > Fisherman’s Wharf
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#44 Green Hotel in San Francisco
#50 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Number of rooms: 531
Official Description (provided by the hotel):
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 
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Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf

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