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Sheraton Fisherman's Wharf Hotel
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Reviews (4,326)
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816
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421
218
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All reviewsfisherman's wharfgreat locationfree wifi in the lobbystarbucks coffeelobby areaghirardelli squarecable carthe golden gate bridgetwo blockspublic transportationpitsconciergeihopsafewayalcatrazsfpiers
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1,866 - 1,871 of 4,326 reviews
Reviewed 5 February 2014

We stayed here after we came in on a cruise ,found the hotel was in a good location for fisherman,s wharf ,pier 39 and the cable cars were not too far away ,the room was clean and a nice big bed ,the staff were very helpful but the wi-fi was very expensive ,we decided to order room service 1 night as we had been out all day it was awful and cost nearly $100 for for 2 fish ( out of a freezer )and chips ,I sweet and coffee for 2 , and on last day it was raining so we decided to try the breakfast that was awful as well .so if you want food go someway else to eat .

Stayed: January 2014, travelled as a couple
2  Thank Winnie1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this reviewResponded 10 February 2014

Dear Winnie,

Sorry to hear that there were issues with the quality of the food. We generally get high marks so we definitely look into what occurred.

We hope you can accept our apologies and return.

Sincerely,
Michael Hirsch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2014

This is not a luxury hotel, but is by far the best value on the wharf.

The good:
Location, location, location
Value
Patio seating with fire pits
Great service
A cafe with wine and a little food
Clean pool

The bad:
Small rooms that are outdated
Pay for parking (But you have to pay for parking everywhere in San Fran)
Pay for Wifi

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Amusedez88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this reviewResponded 7 February 2014

Dear Amusedez88,

We really appreciate the 4 star rating and nice comments about our location, great service and good fire pits. Glad you had a good time.

Come back to see us at Sheraton Fisherman's Wharf.

Sincerely,
Michael Hirsch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2014

This hotel is not a full service hotel, they have no restaurant, just a buffet available for a nice $27.00 breakfast. The rooms are really basic, with a worn out bath, small and noisy. Now having said this if you want to pay between $150 and $180 for the perfect location at Fisherman's Wharf than this is ok. This hotel is clean and well located but is old and needs updating.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this reviewResponded 3 February 2014

Dear Jim,

We read your comments with interest. Thanks for pointing out our great location, clean facility and friendly staff members. Please note that we do offer a full food and beverage menu in our cafe as well as room service.

We look forward to welcoming you back.

Sincerely,
Michael Hirsch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2014

Great location. Excellent value, small basic clean bathroom but good sized room, asked for upgrade to view and was very pleased to look over pool and garden. Stayed with my adult son so twin beds a must, hotel ensured everything was done accordingly. We were blessed with unbelievably good weather in January so that made everything fantastic! For the price, we thought it brilliant. Staff always different but always helpful, went out of their way to give satisfaction. Beds were splendid. Room service good too, although overpriced but no more than usual. We enjoyed watching current release movies, also expensive but given that we paid about $110 per night it was still great value overall.

Room Tip: Request pool or garden view
  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Paristralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this reviewResponded 3 February 2014

Dear Paristralia,

What a brilliant review! We were stoked to know that you enjoyed our hotel - from the staff to the beds to the fire pits. Thanks for sharing your experience.

We look forward to welcoming you back to Sheraton Fisherman's Wharf.

Sincerely,
Michael Hirsch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2014

Sadly some part of this hotel are worth 5 stars such as the concierge and the location, while other are disappointing, such as having to pay for access to WiFi, serious outdated in today marketplace where you normally only have to pay when you are staying at the bottom end of the market and they are milking you for every penny. My only other major let down was that I was located at the back of the hotel over looking the bus garage, which sadly mean't that the room was noisy most of the day as the city runs an overnight bus service. I am used to residual noise having live in Central London but, the beeping of buses reserving and the general filtering of noise from outside was disappointing.

This was the worst of the hotel I stayed in while I was In The US though, I may still return in the future but ensure I asked to be at the front of the hotet rather than the back, and with the option of a large amount of free WiFi in the city the, I would not resort to paying for the WiFi which is a rip of in today's marketplace.

  • Stayed: January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this reviewResponded 7 February 2014

Dear Chris,

Thanks for the feedback. We are glad that you liked our location, enjoyed the pool and found the staff friendly, knowledgeable and accommodating. Sorry that the room assigned did not meet your expectations. We are located on a full city block and have a lot of options available to suit most needs.

It was great to read that you would be back for another visit. We look forward to welcoming you back.

Sincerely,
Michael Hirsch

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